Lauraxox

Hi,

Sorry I think I've caused a bit of confusion, the ticket I had was for the virgin train but I got onto the CrossCountry who have now passed the case onto transport investigations who have now sent court summons. I have sent letters to cross country offering to pay but they have never wrote back

Hi, Virgin East Coast customer relations are usually pretty good. You can email them at

customers@virgintrainseastcoast.com

need to explain what happened, offer to pay fare, and include photos of any tickets you still have or email confirmations as well as the letter you have received