Recent content by kenthomson

Customer Service have already responded and said they are refunding the original ticket - that was fast! My original train was cancelled, not diverted. Thanks again for everyone’s helpful advice.

Thanks for your prompt response. I'm rebooking to have certainty of my journeys and a reserved seat, I imagine the trains could be quite crowded due to the disruption. Price was identical. I spotted the customer service button after I posted so I've contacted them. I'm keeping an eye on the...

My Avanti West Coast train to Birmingham, booked through the forum ticketing platform, is cancelled due to the disruption. I booked a slightly later train, which I had to book from Motherwell as GLC is not available as an option at the moment. Going through the refund procedure for the original...

Interesting! In fairness, they have already responded to my e-mail and say the've refunded the booking, which has never appeared on my account. The remaining two pending transactions are the Apple Pay ones, so I expect they will expire as mentioned above. Right, off to book the hotel for the...

I had thought Avanti were a top company, but they're seeming a bit rickety? I just tried to book a return journey Glasgow Central to Birmingham International. Their app was very slow and returned errors twice, so I went to the website on my computer. This was also extremely slow. I had errors...

I travelled on the 14.38 Birmingham International to Glasgow on 15 March. There were several announcements where it was mentioned that the train was running in reverse formation. I never got the chance to ask the conductor why that was. I think the train down was the same (with First Class at...

I would love to see & photograph Tornado on the Border Reiver charter on Saturday 26th June in or near Glasgow and preferably without overhead wires :) I have the schedule from uksteaminfo, but have no idea about any locations that might be suitable for taking the photo. Ideas anyone?