Recent content by jp347

No, our customer information system was upgraded to a whiteboard, but since the electronic screens have appeared it has gone. (Although a little one on wheels appears during disruption quite often.)

I always used to get it marked/authorised by stations when time allowed, but then I had EC staff at London Kings Cross try to take my ticket off me and give me a ticket to Peterborough only (my destination was Spalding) and that I would have to sleep on the station until the next day as I had...

I disagree with the points about having your cake and eating it. Part of the problem is that advance fares are so arbitrary. For example, I can get a cheap ticket advance purchase ticket from Peterborough to Spalding, but only by splitting tickets as cross country do not allow advance purchase...

Or they intend passengers to sue the alternative access map shown on the map to reach platform 1, rather than the barrow crossing. It is odd that stations made easy doesn't even acknowledge the existence of platform 1. At Spalding we have a barrow crossing which is available to the public...

The lack of opening of signal boxes and vast number of gates which are manually operated from Spalding to Sleaford is one reason why we apparently have such a poor service between the two, so this is the time that it should be looked at as the Joint Line upgrade is seeing this section controlled...

The 16:01 from LCN to PBO is also often chronically overcrowded on Saturday's. More often than not when I have used this train people have been left on the platform - this is a significant problem as the next train is not one hour later but 40 hours later (i.e. on Monday) for Spalding...

With respect to the (Doncaster) - Lincoln - Peterborough service: As a Spalding resident we really could do with a better service. The town is growing and has a population of 28,722 (2011 census). The extension of the services into the evening would be very useful and a later service ideal as...

I believe that no-one was in attendance for quite a long time as there were cars ignoring the lights almost continuously.

This is in our local paper (http://www.spaldingtoday.co.uk/news/latest-news/fault-leaves-train-crossing-barriers-in-upright-posistion-1-4572689). How exactly does this work? Is the train brought to a halt at the previous signal and then cautioned that it must check the crossing is clear...

In my experience Manton do not ask for a call back when pedestrians only are crossing (and I wouldn't expect them to). The crossing I have used many times just north of Wing has a sign to specifically say that pedestrians may use the telephone to check if it is safe to cross.

I've been on an East Coast HST with no lights in our carriage. Eventually I went to ask the guard as there had been no announcement; she came down and was surprised. Someone had caught a light switch in the vestibule and everyone had been in darkness for over half an hour as a result!

I agree that their customer service leaves a lot to be desired at times; their staff at London told me it was tough that I could not get home that day (at 7pm) as I had missed the last train connecting to my destination (even when I repeatedly explained that I was late as my previous train was...

Hi I have now a had a reply and some more vouchers, so evidently London Midland has listened and considered. It was actually a very nice letter and so I am now happy. Thank you very much for your help on here. JP347

The East Coast service looks like it is meant to be the steam service summer service from Mach to Port/Pwh as it has the correct route and calling pattern for that, so it is in the wrong colour or that colour is slightly different to the ones in the key.

I have sent a letter off to London Midland and will let you know. Thanks for your help.