Recent content by furlong

Indeed, but all retailers are equal and I think any criminal aspect involves some element of turning a blind eye or recklessness. Once you are aware, you are expected to act to prevent further of your potential customers from being affected. The ORR has published a lenient policy position of...

Until people who are actually affected and out-of-pocket start to kick up a fuss with the bodies that are responsible tor investigating breaches and prosecuting any companies profiteering or the individual staff involved, this sort of nonsense will continue. If people were overcharged and staff...

If compulsory reservations are not intended to count for anything on the ground (and in practice those without can still travel), I don't see how that lets the retailers escape from allegations of misselling - offering to sell only tickets priced higher than actually necessary to travel at the...

Maybe the paper would like to follow that up by asking how many were issued prior to 30th July 2026 when the NRCOT was updated (9.2.4) and under what lawful authority it issued any prior to that date and if there was no such authority how it will handle refunds (which the paper can tell its...

You should be able to hold them to whatever was agreed with them at the time. You need to write back clearly explaining this and as @RPI says ask them to check their bodywarn video to confirm the agreement. If the employee concerned failed to activate that, then they should either take your...

"failure to respond will result in the matter being processed without further notification" That says it all really. It is a pointless letter that should never have been sent. Just leave them to "process" the matter and then send you a proper letter if they wish! i.e. "put up or shut up" If...

I think you have a strong case there. There is a key word "today" in the second image "Select all the stations that you would like to travel to today" and then at the end it says "Payment successful. Your ticket can now be found in my tickets." with a button labelled "Done". That last dialogue...

And again the question is if it tells you this before purchase - that it takes a minimum of two minutes to make a purchased ticket valid. If not, that delay might not be enforceable and the ticket might be deemed valid prior to the completion of the countdown. The key to this one is how and...

Two stages of appeal. So you're basically arguing it's unreasonable because they've not lost any money and you weren't familiar with the procedure. You should try to go through the process you went through again to see where you went wrong. How was it that you missed the activation...

(Small complication that it's long out-of-time, so there'd need to be an accompanying explanation along the lines that because the court scheduled a date so far in the future you're attempting to bring this forward by using a solicitor and weren't originally aware of the option.)

That is why you must contact the train company ahead of time now to inform them what happened and that you will be doing a Stat Dec and to try to get them to agree in advance that they'll offer an out-of-court settlement when you do this. (Occasionally the train company will facilitate this by...

Your wording may be too loose. Don't admit to having a ticket that was "not valid" or else they can seize on those words to justify upholding the Penalty Fare which you'd then have to pay and try to reclaim from the train company as compensation for a breach of contract in not selling you the...

The TSA requires that, if an Excess Fare is sold to travel on a different route in one direction with a return fare, it can only be half the difference. (Any higher amounts must be documented by the fare-setting operator which hasn't been done here.)

I note you say tickets - plural - and that this was a Saturday. What precise tickets did you show and what was the price you paid for them? Was London to Cambridge your complete journey? If you were travelling further in certain directions, only the 16-25 discount would be available as the...

See for example the map in this old leaflet still downloadable from Chiltern's website https://www.chilternrailways.co.uk/sites/default/files/files/timetables/Chiltern%20Penalty%20Fares%20v2_0.pdf