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(I was answering for the off-peak boundary zone ticket, arguing I think it would have to be accepted. The Anytime one has no time restrictions so isn't a problem of course - and still offers a saving.)

This is long overdue. Many of these passengers were ALREADY entitled to travel on alternative routes and operators under the PRO but no train company seems to have briefed its staff about this or provided passengers with an easy way to take up those rights. This will go some way towards...

You missed my suggestion that deals with this middle case: communicate anonymously to seek agreement that you can pay a sum either to them anonymously or to a charity or the government directly and that should there be further proceedings this gesture will then be taken into account and the sum...

Create a new email address not identifiable as yours and ask them the question anonymously. This will give you a reference number for the correspondence. Keep a copy of that correspondence. They'll either tell you how to make the payment to them (anonymously) or (I think more likely) tell you...

How do you come up with a question like this? Boundary Zone ticket restrictions apply from the point where you switch over to using that ticket i.e. when the train you are on passes the boundary station (even if it doesn't stop there). You interpret them in the context of that time and that...

So it's the wrong fare and therefore unenforceable. They sold you an invalid ticket for the journey you made - not valid on the train you were using. How their equipment wasn't set up to stop them doing that is anyone's guess! We've seen other cases where their equipment prevented some other...

And if they don't want to alight at Witham, the inspector can tell them to buy an e-ticket on their phone from that station to their destination or sell them such a ticket directly themselves. The missing touch out (maximum fare charged) is then a separate matter which may be resolved with TfL...

Trying to justify like that makes you appear quite dodgy! E.g. Your "incorrect assumption" was not in fact incorrect. There'd be nothing wrong doing that - except that you didn't. Just make the whole thing shorter. Cut out that (incredible) explanation - go straight from the apology to the...

The reality is that they are unlikely to prosecute a person they know to be 17 for this (because of all the extra bureaucracy involved). (If they are 18 within 6 months of the offence, in theory they can wait then use the adult process but I don't think the forum has seen that happen.) Expect...

You should reply referencing https://www.orr.gov.uk/independent-review-train-operators-revenue-protection-practices quoting the relevant parts about where there was a mistake made involving no loss to the railway and inviting them to reconsider.

There are no circumstances where they are permitted to accept cash for a Penalty Fare without giving you a receipt for what you have paid. If they are unable to give you a receipt for any reason they are required by law to return the cash to you on the spot. There are no circumstances where...

My basic question is: Is this thread real? If it is, I'd try to get the transport police interested. (Quite apart from pocketing the cash, if that's what happened, even just offering to sell a child ticket for the use of someone known not to be a child might be considered to warrant a criminal...

They are required to give reasons for their decision. The reason they have given bears no relation to the grounds upon which you made your appeal. It's as if they didn't even read it - see their very own use of the words "in line with the regulations" which your appeal claims did not happen...

That quote seems very high for this. They might have quoted for a worst case rather than the normal case. The question to ask is how many cases they have settled previously with this train company. You'll see lots of threads on here that managed to settle without a solicitor - by sending a...

A Penalty Fare is enforceable against the person to whom it was issued regardless of the correctness or otherwise of the name recorded. (Recording a person's name is optional with a Penalty Fare. If requested, the correct name must be provided and there is no obligation to show any ID nor...

On the contrary - you don't know the mindset of the person handling the appeal, and to some people (who care about keeping good customers happy) the second reason may be more compelling than an attempt to get off on a technicality they don't really understand!

They absolutely should have included their calculation in the letter. It is quite wrong for them to claim they have done an in-depth investigation yet not to have provided you with any breakdown of the random figure they are asking for! They are also oddly defensive about their investigation...

Because since the very beginning of the Routeing Guide, permitted routes have been directional. Permitted routes from A to B are not necessarily the same as permitted routes from B to A. Therefore it's necessary for easements to state the directions in which they apply. Underlying this, both...

While the byelaw offence is complete after boarding, from the T&Cs I've long argued the railcard is valid retrospectively from the beginning of the day, so once purchased there is no loss to recover and this is another case where I think the common sense of the ORR review is clear that there...

The key to this one is WHY you now want to end your journey early. Is it a genuine reason you can justify with evidence or did you just notice that Reading tickets were cheaper? The price difference can be significant so the Darlington exemption won't necessarily apply.