Recent content by district

Ramsgate Conductors now sign Sittingbourne - Sheerness on Sea.

Unfortunately, some people do not like to be told "no", or to get an answer that they didn't want to hear. Often, when complaining, they add non-specific comments about the conduct of the member of staff, which, after investigation, doesn't always transpire to be accurate.

Tonbridge guards no longer sign to Ore (only Hastings). Tonbridge - Redhill isn’t a diversionary line, they have 5 booked diagrams a day where they work Southern stopping services on this line. Ashford - Dover is via Folkestone, but not via Canterbury West

Will be a local TOC instruction. For example, at my TOC, the guard doesn’t blow a whistle at a station with platform dispatch.

This is because when set in bi-directional (known as First Come First Served) the card readers (and the CCST slot) on either side of the gate alternate between themselves checking if a card is being presented. The small coloured light changes between red (the other side is being checked) and...

It is completely normal practice that you are reassured your complaint has been logged and that it will be investigated and dealt with accordingly, but you will not be informed of the outcome of any such complaint. That isn’t to say that the TOC isn’t taking the matter seriously.

Northern Trains Limited Debt Recovery & Prosecutions Unit FREEPOST NEA 3188 Bradford, BD1 1BR

Hi there, did you contact Southeastern in the end?

It depends TOC by TOC. In a lot of cases, they are to provide customer service, assist people using the automatic ticket barriers, and to promote safety of the Gateline area, and aren’t involved in revenue protection (collection maybe). Some TOCs, or in some circumstances, Gatelines will be...

If you are going to tell them a further lie about walking from the station you had the ticket to on some occasions (which is a terrible idea by the way), then you should not post that on here. You have given enough details in these posts for TIL to identify who you are and what your case is...

Perhaps, but it was you who brought up being a loony!

It’s more the way you are articulating your point that is making you come across like that. Often for money laundering or tax evasion purposes ;)

…….. 1649005516 Thanks both. I was sure I was correct, but couldn’t find anything to back it up and it wasn’t offered correctly on the SE website, so removed my post until I had confirmation to avoid causing confusion. They don’t need to use the fare override button - just sell it in...

(Removed pending getting written clarification)

I have worked on Gatelines so I understand how you feel completely, but as difficult as it is, this is not something you need to worry about as Gateline staff. As you’ve said you are there for customer service and safety only. You should keep reporting fare evasion, as a lot more goes on...