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The tickets haven't been inserted wrongly, the error occurred when they were manufactured.
It seems that an old PERTIS ticket was used as a template for the new tickets. These had 'Permit to Travel' at the bottom whereas tickets for the new machines have this at the top. Also the conditions are...
Further to my previous reply, regarding the Donations machine on the East Kent railway, I've found it on Facebook. Search for "PERTIS Machines" and scroll down to 21 July 2020. There's some photos of the machine including the inside.
A machine previously in use at Raynes Park has been preserved at the Network SouthEast Museum based at the East Kent Railway at Shepherdswell, Kent. Once working it will be used as a donations machine.
I found this on their website some time ago that showed a photo of the machine but can't find...
I've just looked on the SWR website and found this:
Will I still receive the six free passes when I buy my annual season ticket?
We will be continuing to accept the free weekend travel tickets you were offered by the previous franchisee, and these will be valid for use as long as you maintain...
The stock has been loaded correctly, but it has been pre-printed incorrectly, see attachment.
The stock should only include the Permit To Travel panel that should have been placed at the top next to the black rectangle. The conditions have been pre-printed but are printed by the machine which is...
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