Recent content by Aly

It has been resolved and the claims have been paid, thanks all for the help and advice!

Wonderful, thank you for the info.

I put the claims in the day after we travelled. Southeastern responded to one claim awarding compensation for a 15 minute delay. They responded to the second claim denying it because I put the same name and payment details on both claims. I talked to their customer service rep about both claims...

I have; either the customer service person didn't put a note on that claim, or they did and it hasn't been reviewed for whatever reason. The amount that they'll refund will not be worth the bother if they go with the same reasoning as the claim that they did pay, which is why I'm asking if...

This is long, sorry. I made a delay repay claim with Southeastern back in June, and am now bashing my head against a brick wall trying to get them to pay what I think they should. I'd like to know (a) if there's any merit to my claim, and (b) if there is merit, is there any way I can contact...

Thanks for the heads-up. Just to clarify, can I get any train out of Paddington as long as it matches the restrictions on my second ticket (eg via Slough, if I get boundary z6-Reading via Slough)?

Thank you so much for the quick replies :)

I realise there are probably already several threads on this matter, but having read through the forums I'm still a little confused over it all. Basically, I want to travel from Gravesend to Reading, and having looked online for ways to split the fare to make it cheaper, I've come across...