Recent content by Adam Williams

I've read the written complaints that were sent by ticket office staff; I'm afraid "whining" is entirely accurate and I have quite limited sympathy. They weren't advocating for 5 minutes across the board, either. One of them was written immediately after the member of ticket office staff used a...

It applies to all retailers, including the forum's ticketing site. It doesn't fail very gracefully, because the reservation system doesn't actually tell you that the tariff is going to disappear off-sale in this way 15 minutes out, it'll just fail to add to the basket.

Ticket office staff whined, so it got set to 15 minutes just for Northern and just for APOD. I don't think any other operators play this game.

Exactly this. There's already evidence that it confuses international visitors and customers who hold passes (Interrail, BritRail).

Mmm, it's quite possible they've changed it. It shouldn't take being called out in a forum thread for them to not screw this up though. In the "business-acceptance testing" environment it continues to reflect 108 when I check today, but the way the reservation system works is they only bother...

I didn't book it out in production :)

We've reported problems with the LNER's app and its understanding of external tickets in the context of Perks before. I don't think fixing this is much of a priority, they'd rather you booked directly.

Unless I've got something very wrong, it's been configured with a far lower capacity than the underlying rolling stock actually supports: 18:50:21 [Information] Booked 108 passengers on NT116200 for 20/10/2026 18:50:21 [Information] <-- RECV (OK)...

Are they completely stupid?

Didn't bother informing retailers. Perhaps they knew how something else that increases costs by requiring additional RARS queries would be received? Read: surge pricing. It is very clear from the justification that none of this has any passenger benefit and is entirely for revenue management...

Bit like the 4G rollout to the Underground that was going to be done by the end of 2024.

Only a minority of people burgle houses, but I'm not stupid enough to live without a front-door that locks.

Yeah - what? Why has the timetable been left in this state?

It is entirely a contractual thing. The industry put a few too many of its eggs in one particular SaaS-supplier's basket. The "technical" arguments do not stand up to any scrutiny whatsoever.

I think some of them genuinely enjoy wasting passenger time and exercising their "authority". Certainly the impression I've got from some personal experiences, and experiences of Raileasy customers. I had one attendant at Marylebone swap a gate from entry mode to exit mode whilst I was using...