Station Grade A & B Staff

[rriley27]

Anybody hold either of these positions?
What does the job involve?
Tell me more about the role
Thanks

 

[GingerbreadMan]

Anybody hold either of these positions?
What does the job involve?
Tell me more about the role
Thanks

These are varied and wide ranging station based positions. Duties can range from selling tickets in a station ticket office, cleaning the station platforms, talking to Control, watching station CCTV, general ticket office accounting, carrying out safety / service checks, dispatching trains, answering customer queries and helping get customers to their destination in times of disruption.

Hope this helps.

 

[Beveridges]

Normally Station Supervisor positions. Grade B is higher than Grade A.
Duties depend on the station. If its a small station you sometimes have to run the station on your own, mainly based in the Ticket Office, but also having to do Security checks and Cleaning. Also getting passengers home by ordering rail replacements if they get stranded due to the last train being cancelled.
At a larger station a Supervisor (normally higher grades like B, C or even D) are in charge of Despatch staff and/or Cleaning, Gateline and Booking Office staff while having to do some of these duties themselves from time to time, as well as answering passenger questions, speaking to control and signaller, watching CCTV, station security, using TOPS/TRUST to keep up to date on train running, making station announcements, dealing with rail replacement services, dealing with lost property, and relaying messages on to the station staff regarding train running using hand held radio or telephone.

 

[rriley27]

Normally Station Supervisor positions. Grade B is higher than Grade A.
Duties depend on the station. If its a small station you sometimes have to run the station on your own, mainly based in the Ticket Office, but also having to do Security checks and Cleaning. Also getting passengers home by ordering rail replacements if they get stranded due to the last train being cancelled.
At a larger station a Supervisor (normally higher grades like B, C or even D) are in charge of Despatch staff and/or Cleaning, Gateline and Booking Office staff while having to do some of these duties themselves from time to time, as well as answering passenger questions, speaking to control and signaller, watching CCTV, station security, using TOPS/TRUST to keep up to date on train running, making station announcements, dealing with rail replacement services, dealing with lost property, and relaying messages on to the station staff regarding train running using hand held radio or telephone.

I am sure it would have said if it was a management position.
The screening questions didn't ask if I had experience as a manager.
--- old post above --- --- new post below ---
I take it the interview questions will be roughly the same as those who have applied for safety-critical posts?
Thanks for the information

 

[Greenback]

I am sure it would have said if it was a management position.
The screening questions didn't ask if I had experience as a manager.
--- old post above --- --- new post below ---
Has anyone ever been interviewed for either position?
I take it the interview questions will be roughly the same as those who have applied for safety-critical posts?
Thanks for the information

Grade A and Grade B appear to be pay grades rather than jobs or positions. Over the years I have looked at quite a few vacancies with First Scotrail, and the grades can cover a lot of roles, as mentioned previously. Are you able to say exactly what you applied for? There should have been some kind of job description with the advert.

 

[rriley27]

Grade A and Grade B appear to be pay grades rather than jobs or positions. Over the years I have looked at quite a few vacancies with First Scotrail, and the grades can cover a lot of roles, as mentioned previously. Are you able to say exactly what you applied for? There should have been some kind of job description with the advert.

Yes, Booking Office Staff. Though I'd imagine the tasks involved in the role vary only slightly from one booking office to another.