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Passport Not Scanning at UK Border

nap666

Member
Joined
23 Dec 2020
Messages
33
Location
Black Country
My passport is 7yo so not due replacement, had issues for years at EGates, sometimes it scans, last week at Heathrow Egate fails then Border Officer must have tried 9 or 10 times before it finally scanned, anyone else have the same issue?
Also what happens if it wont scan?
 
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RailUK Forums

Buzby

Established Member
Joined
14 Apr 2023
Messages
1,681
Location
Glasgow, Scotland
As is mine - it only worked 10% of the time (tried with specs on, then off - as my photo has them on). When it fails, you go to a manual check.
 

Elwyn

Member
Joined
5 May 2014
Messages
568
Location
Co. Antrim, Ireland
Also what happens if it wont scan?
They can check your details manually by typing your id into their computer. So assuming all was OK you would then be allowed to proceed. However if it’s a regular problem you might want to consider getting a replacement passport. But you will likely have to pay for that.
 

sor

Member
Joined
15 Nov 2013
Messages
795
I once had this at Brussels (Eurostar juxtaposed border controls). Passport read OK 30 seconds prior on the Belgian border agent's reader but wouldn't read on the UK e-gates. After a few attempts I was steered towards a UK agent whose reader presumably worked fine as I was let through. He gave me some nonsense about how I had a (clear) passport cover and that was affecting it - hard to believe it when the thing's open

Worked fine on a subsequent trip.
 

Lampshade

Established Member
Joined
3 Sep 2009
Messages
3,778
Location
South London
Mine was always the same, in 10 years it only worked once, directing me to the long queue leaving anyone I was with waiting around.
 

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