CrossCountry customer advice for today:
You may use your ticket on the following services at no extra cost:
Between Manchester / Birmingham and Reading / Southampton / Bournemouth via London:
Avanti West Coast services between London Euston and Birmingham New Street / Manchester Piccadilly
Chiltern Railways services between London Marylebone and Birmingham Moor Street
Great Western Railway services between London Paddington and Reading / Oxford
London Underground services between London Terminals. Please show your ticket to gateline staff on the Underground to be allowed through the ticket gates
South Western Railway services between London Waterloo and Bournemouth
Between Birmingham and Reading via Oxford:
Alternative CrossCountry services between Birmingham New Street and Worcestershire Parkway
Great Western Railway services between Worcestershire Parkway and Reading
Chiltern Railways services between Birmingham Moor Street and Haddenham & Thame Parkway, and also between Haddenham & Thame Parkway and Oxford
You may also use your ticket on the following operators:
West Midlands Railway services between Coventry and Leamington Spa
Great Western Railway services between Banbury and Didcot Parkway, and also between Reading and Basingstoke
You do not need to amend your ticket to use it on these services.
Rail replacement transport:
Rail replacement transport has been requested to run as follows:
Two coaches will run hourly at XX:20 from 06:20 until 21:20 between Reading and Oxford
Two coaches will run hourly at XX:20 from 07:20 until 23:20 between Oxford and Reading
Other options:
If your CrossCountry train is cancelled, then you can use your ticket on the two CrossCountry services operating before and the two CrossCountry services after your cancelled service
Unfortunately, any seat reservations will not be carried over, but coaches B, H and L are the unreserved coaches on CrossCountry services where available, so please head to them.
If you decide to travel from a different station due to this disruption and need to return to that station later, you will also be able to use your existing ticket to do this at no extra cost
Great Western Railway customer advice for today:
Some services running between London Paddington / Reading and Exeter / Plymouth will call additionally at Westbury, allowing connections to Bath Spa, Chippenham, Swindon and south Wales.
You may use your ticket on the following services at no extra cost:
Avanti West Coast between London Euston and Birmingham New Street
Chiltern Railways between London Marylebone and Oxford
CrossCountry between Cardiff / Newport (South Wales) / Bristol Temple Meads / Bristol Parkway / Gloucester / Cheltenham Spa and Birmingham New Street
London Underground between London Marylebone and London Paddington
South Western Railway between London Waterloo and Salisbury. This allows you to connect on to services that go to Bath Spa, Bristol, Newport (South Wales) and Cardiff
West Midlands Railway between Hereford / Worcester Shrub Hill / Worcester Foregate Street and Birmingham New Street
Your ticket can be used at no extra cost on the following bus routes:
Reading Buses route sky blue 16 between Reading (Station Road), Reading West (Oxford Road) and Tilehurst (Kentwood Circle)
Stagecoach Buses route S6 between Swindon (Fleming Way) and Oxford (Osney Island, near the station)
Thames Travel routes:
X34: Newbury (Wharf), Didcot Parkway (Station)
X40: Oxford (Westgate), Reading (Northern Interchange / Station Road)
Replacement transport in the form of coaches and minibuses have been requested. A limited number will operate where possible.
If your train is cancelled, you may travel on either of the two services before, or two services after, your original train. If these are peak services or less flexible, you can still travel with your original ticket, at no extra cost.
You may wish to consider postponing your journey until service on this line returns to normal.