TfW Live Status Page - incorrect information

[Belperpete]

Last year, TfW replaced its JourneyCheck website with its own in-house Live Status page: TfW Live Map

According to the key, a line in red is supposed to mean that 20% of trains are delayed by 20 minutes or more. The line from Dovey Junction to Borth is currently red, despite only one train being late, by 17 minutes. Likewise Cosford to Albrighton is red, despite only one train currently being late by 3 minutes. The line through Hereford is also shown red, despite ALL of the trains through Hereford apparently being on time!

The lines from Radyr are shown in solid purple, which doesn't even appear on the key.

The page is a total joke!

 

[alistairlees]

It’s all but impossible to use on an iPhone

 

[OrangeJuice]

That page is useless, particularly earlier this week finding out which trains were running between Machynlleth and Shrewsbury with all the terminating short of Birmingham, cancellations, permanently delayed trains.

The old journey check was much better

 

[Andrew888]

Yeah I'm still mourning journey check even now. It was a real one-stop shop to get a sense of what would be running and what wouldn't.

The replacement info is a complete shambles. The map is buggy (try zooming in or out), and their "All Updates" tab simply isn't. You have to know to find the "Travelling Today" page, and look down at the bottom for additional info boxes. Even then there's less info about disruptions than there was.

With the map you're often better off using https://www.map.signalbox.io/ and seeing where the trains are on your route.

In a situation like this where life for travellers has been made worse by this decision, I'm left wondering where the chain of responsibility is. How did this happen?

 

[FRSZMZ56]

Thameslink/Southern use this same Live Status Map page and I have to agree thats its the slowest, most unreliable way to convey the delay details. Things like it being unusable on mobile, incredibly slow to load, colours missing from the key, doesnt actually tell you exactly where the disruption is and what is causing it. Much prefer journeycheck

https://livemap.thameslinkrailway.com/#/TL/mapview

 

[styles]

It's a shame really because the concept of this map view is actually, in my view, really good.

But it does rely on being kept up to date with accurate and timely information.

The purple line is on the legend/key as planned closure with bus replacements operating; just that on the key it shows as a dashed lined not a solid one.

 

[endofthelines]

A map's also not accessible. Do they provide the info another way for visually impaired people? Although fairly standard for the TFW website.

 

[Belperpete]

It's a shame really because the concept of this map view is actually, in my view, really good.

It tells you what is happening NOW (or it would, if it actually worked properly), how trains are currently running. It is no good whatsoever for planning your travel, even in the very near future. Things like: is my train from Shrewsbury in an hour's time planned to be cancelled? Which is surely what most people want to know.

 

[styles]

It tells you what is happening NOW (or it would, if it actually worked properly), how trains are currently running. It is no good whatsoever for planning your travel, even in the very near future. Things like: is my train from Shrewsbury in an hour's time planned to be cancelled? Which is surely what most people want to know.

It does show that. It shows disruptions known for the next two hours. Well, apart from the fact that it's borked!

 

[Belperpete]

Yeah I'm still mourning journey check even now. It was a real one-stop shop to get a sense of what would be running and what wouldn't.

In a situation like this where life for travellers has been made worse by this decision, I'm left wondering where the chain of responsibility is. How did this happen?

I assume it happened because TfW wanted to save money by ending their contract with JourneyCheck, and had to come up with some minimum-cost "alternative".

== Doublepost prevention - post automatically merged: Thursday at 00:08 ==

It does show that. It shows disruptions known for the next two hours.

Exactly - it only shows disruptions that are known based on current train running. It does NOT show disruptions that are planned. Which JourneyCheck used to show.

 

[styles]

Exactly - it only shows disruptions that are known based on current train running. It does NOT show disruptions that are planned. Which JourneyCheck used to show.

It does?

For example, on the 30th August, 3 days in the future, it shows the bus replacements between Wrexham and Shrewsbury due to planned drainage works (currently the last planned works):

 

[Belperpete]

It does?

For example, on the 30th August, 3 days in the future, it shows the bus replacements between Wrexham and Shrewsbury due to planned drainage works (currently the last planned works):

Okay, it does show long-term planned disruption. What it doesn't show is short-term changes that have been planned for later the same day.

So, for example, if I am planning to make a journey from London to North or mid Wales, JourneyCheck would show if my connection was planned to be cancelled, giving me the option to spend longer in London, or catching an earlier train. Because of the very short two-hour time window that the map works with, it is useless for this kind of forward planning.

And when many individual train journeys take considerably longer than two hours (e.g. Pwllheli to Birmingham), only having a two-hour forward view is ridiculous.