Southeastern on-site ticketing contract goes to Worldline

[Edvid]

Summary below as per Find a Tender

II.1.4) Short description​

The scope of the contract comprises the following lots: LOT 1 – Supply and Installation of Ticket Vending Machines (TVMs): Provision, delivery, and installation of fully functional Ticket Vending Machines across designated Southeastern stations. LOT 2 – Supply of Ticketing Office Machines: Provision and delivery of Ticketing Office Machines to support station ticket office operations at Southeastern stations. LOT 3 – Mobile Ticket Issuing Systems (MTIS): Supply of Mobile Ticket Issuing Systems to enable mobile and portable ticketing capabilities for Southeastern operations.

[...]

V.2.1) Date of conclusion of the contract​

25 March 2026

V.2.3) Name and address of the contractor​

Worldline IT Services UK Limited
Beeston Business Park, 1 Technology Drive
Beeston
NG9 1LA

Southeastern have also issued a press release focusing mostly on the upcoming TVMs which'll be the Worldline/Evoke model currently used by TPE and (at Luton DART stations only) GTR. Not often you see Scheidt & Bachmann TVMs being replaced by those of another supplier!

Southeastern to roll out more than 200 new ticket machines as part of £9 million customer experience upgrade

More than 200 new Ticket Vending Machines (TVMs) to be introduced across the network, replacing machines that are in some cases more than 20 years old New machines will provide a more modern, accessible and reliable customer experience, including high-contrast displays and adjustable-height...

newsroom.southeasternrailway.co.uk

Southeastern is investing £9 million to make it quicker and easier for customers to buy and use train tickets, with more than 200 new Ticket Vending Machines (TVMs) being introduced across its network.

The first new machines are expected to be installed by the new year, replacing machines that, in some cases, have been in service for more than 20 years and will provide customers with a more modern, reliable and accessible experience.

Many of Southeastern's existing machines were installed at a time when digital ticketing was not widely used. Today, customers increasingly use barcode tickets, digital season tickets and mobile apps to plan and manage their journeys. The new machines have therefore been designed to better support how customers buy and use tickets today, while also providing flexibility for future developments.

The new TVMs include a range of customer-focused improvements, including:

• Support to help customers find the most appropriate ticket for their journey
• A wider range of ticketing products and fulfilment options, including barcode ticketing on paper-roll tickets
• Faster and more intuitive touchscreen technology
• Contactless payments and Oyster top-up
• More accessibility features, including high-contrast displays, adjustable height screens and language options
• Improved reliability and responsiveness through modern hardware and software

 

[Wallsendmag]

You may want to replace Worldline with Magellan

 

[mikeg]

Please, not more forcing of journey planners on passengers who just want a damn ticket.

 

[Wallsendmag]

Please, not more forcing of journey planners on passengers who just want a damn ticket.

You're not interested in getting cheaper tickets then?

 

[blimmo]

You're not interested in getting cheaper tickets then?

Come on, there are plenty of scenarios where the passenger *knows* the ticket they have in mind is the cheapest option for their journey and just needs to be sold it.

 

[Wallsendmag]

Come on, there are plenty of scenarios where the passenger *knows* the ticket they have in mind is the cheapest option for their journey and just needs to be sold it.

There are also plenty of times when a passenger thinks they know the best ticket but may be offered something better.

 

[Mike395]

There are also plenty of times when a passenger thinks they know the best ticket but may be offered something better.

The point remains though that it should, in my view, be an option rather than the JP being the only way of purchasing tickets. Particularly if TOCs are removing TVMs, the time each person spends at one needs to be optimised.

 

[SargeNpton]

There are also plenty of times when a passenger thinks they know the best ticket but may be offered something better.

There are also instances where incomplete timetable data for third-parties may prevent an itinerary from being offered for a legitimate ticket.

 

[blimmo]

There are also plenty of times when a passenger thinks they know the best ticket but may be offered something better.

I think we should respect the passenger's decision to not consider the possibly better deals if they want to, perhaps because they value the time saved over the possibility of a saving.

 

[williamn]

Come on, there are plenty of scenarios where the passenger *knows* the ticket they have in mind is the cheapest option for their journey and just needs to be sold it.

This is particularly the case on a network like SouthEastern which is very much 'turn up and go'.

 

[Wallsendmag]

This is particularly the case on a network like SouthEastern which is very much 'turn up and go'.

So getting Oval fit for purpose would be the answer to this

 

[Mainline421]

You're not interested in getting cheaper tickets then?

If by "cheaper tickets" you mean Advances then no

 

[Wallsendmag]

If by "cheaper tickets" you mean Advances then no

OK smashing just so I know

 

[Adsy125]

There are also plenty of times when a passenger thinks they know the best ticket but may be offered something better.

It's also frustrating when an operator decides they know better than their passengers and falsely mark trains as compulsory reservation when they are not, blocking passengers using journey planner TVMs from being able to purchase a ticket to travel on them.

 

[MrJeeves]

OK smashing just so I know

Remove all those LNER advances and sell us all the Anytimes

It'd immediately solve the overcrowding problems at least

 

[Wallsendmag]

It's also frustrating when an operator decides they know better than their passengers and falsely mark trains as compulsory reservation when they are not, blocking passengers using journey planner TVMs from being able to purchase a ticket to travel on them.

The current LNER TVMs don't do that do the Magellan ones?

 

[Adam Williams]

The current LNER TVMs don't do that

Do they ignore the flag?

 

[Wallsendmag]

Do they ignore the flag?

Not if you don't select a service