Where to report accessibility problems to Network Rail?

[styles]

I had an issue on the weekend with a wheelchair user unable to use what I believe is a Network Rail owned ramp crossing the railway, because the upstand from the pavement to the bottom of the ramp was too great. I'm not sure the reason for it, but it caused a bit of an issue and we were fortunate that the wheelchair user can stand on crutches for a few seconds while I lifted an admittedly-heavy powered wheelchair onto the ramp.

The options on their Contact Us page (for non-emergencies) are:

Select which form to complete​

Report an incident

Ask a question

Make a station complaint

Make a general complaint

Give some praise

Make a suggestion

View FAQs

It seems like Report an incident/Make a general complaint/Make a suggestion might all apply. Does it matter which form I use or is it all going to end up in the same place anyway?

 

[DarloRich]

Maybe try the NR helpline as a first point of contact?

 

[Haywain]

I had an issue on the weekend with a wheelchair user unable to use what I believe is a Network Rail owned ramp crossing the railway, because the upstand from the pavement to the bottom of the ramp was too great.

If this was between a pavement and a crossing of the railway, could it be a local authority responsibility?

 

[styles]

Maybe try the NR helpline as a first point of contact?

Yeah I'm thinking I'll call them first tbh. The forms all look the same with the same fields so I'm not really sure what the difference is.

If this was between a pavement and a crossing of the railway, could it be a local authority responsibility?

It's a good question. According to the deeds (yes I have the deeds, admittedly from a few years ago, different story!) Network Rail own the short approach to the ramp, so even if they delegate fixing it to the local authority, I think it's Network Rail's responsibility in the first instance. Though I guess I'll find out!

 

[30907]

It's a good question. According to the deeds (yes I have the deeds, admittedly from a few years ago, different story!) Network Rail own the short approach to the ramp, so even if they delegate fixing it to the local authority, I think it's Network Rail's responsibility in the first instance. Though I guess I'll find out!

I'd call it a complaint not a suggestion - you presumably want action

 

[Haywain]

According to the deeds (yes I have the deeds, admittedly from a few years ago, different story!) Network Rail own the short approach to the ramp, so even if they delegate fixing it to the local authority, I think it's Network Rail's responsibility in the first instance. Though I guess I'll find out!

Just complain to the council as well. Improve the odds of it getting sorted.

 

[styles]

Just complain to the council as well. Improve the odds of it getting sorted.

Fair point!