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Most ticket machines being removed from Luton Airport Parkway

punxsutawny

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Is it the slimline card only machine that is out of service? One of these at Balham and Battersea Park have been covered up.
That's the one; there's one of these which has been rendered out of service (however with a sign that makes it sound permanent), and a full machine which is still in place. Ironically there used to be two of the working machine until they replaced one with the slimline machine that seemingly is being decommissioned!
 
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Edvid

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Visited Parkway yesterday and one of the 'Evokes' has been removed as well, so that leaves 3 TVMs on the DART side and 1 on the car park side.

All 6 airport-side TVMs were there on Sunday but it's possible that'll change soon if it hasn't already.
 

ricoblade

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Similarly, one of two ticket machines has been taken out of service at Biggleswade station; definitely seems to be some sort of network-wide scheme from TSGN to shut down ticket machines! Hopefully to be replaced, however I'm not optimistic...
Same at Doncaster, the two above the northern staircase have been taken out of service.
 

Richardr

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Re Luton Airport Parkway, a couple of further issues are that quite a few people will be from overseas and there can be quirks in using non UK issued contactless cards, and secondly the issue that contactless will work to London, but not north to Bedford or further, making it confusing especially to visitors which trains take contactless and which ones don't.
 

Wallsendmag

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With the caveat that you can only buy a ticket for an operator's smartcard with it's own website/app
A ticket on any National Rail Smartcard is valid just as if it was a CCST think of it as a shopping bag you don't need a Tesco bag to shop in Tescos you can use a F&M one if you so wish.

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On a related note ten of the thirteen LNER TVMs at Leeds are switched off. That still leaves ten TVMs (three LNER and seven Northern) available.

When I passed through on a Saturday lunchtime earlier this month none of them were being used. Admittedly that was only a snapshot of around a minute, however.
They've been switched off since March and many others across the route have already been removed.

== Doublepost prevention - post automatically merged: ==

Same at Doncaster, the two above the northern staircase have been taken out of service.
We're reducing numbers before the replacements go in.
 
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Edvid

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A ticket on any National Rail Smartcard is valid just as if it was a CCST think of it as a shopping bag you don't need a Tesco bag to shop in Tescos you can use a F&M one if you so wish.
That shopping bag analogy only holds for ITSO purchases at a ticket office or self-service machine. The own-issuer restriction for online ITSO purchases is just like Tesco (hypothetically) preventing use of non-Tesco bags.
 

uglymonkey

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Baldock has sticker on one as well( of two) . Annoying as they face the sun and it's a struggle to get the touchscreen to work properly sometimes leading to queues in the am peak.
 

Sonic1234

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Had to queue yesterday at East Croydon for a TVM. First time I've queued in years. Unfortunately on a Saturday morning you get a lot of infrequent travellers in family groups who aren't that confident in using them.

It feels like some DfT diktat to reduce TVMs and push people to e-tickets/contactless. Possibly someone has looked at GTR's stats and found TVM/CCST use to be "stubbornly high" (due to Cross London, Travelcards and on the day travel, and GTR ticketing being a mess)
 

CyrusWuff

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Had to queue yesterday at East Croydon for a TVM. First time I've queued in years. Unfortunately on a Saturday morning you get a lot of infrequent travellers in family groups who aren't that confident in using them.

It feels like some DfT diktat to reduce TVMs and push people to e-tickets/contactless. Possibly someone has looked at GTR's stats and found TVM/CCST use to be "stubbornly high" (due to Cross London, Travelcards and on the day travel, and GTR ticketing being a mess)
The vast majority of travellers making journeys wholly within the London area have used Oyster or Contactless for years (though granted that's partly due to the price differential for buying a physical ticket) and most other ticket sales are now online (a shift accelerated by the pandemic.)

With Train Companies under pressure to reduce costs, reducing the size of their TVM fleet is a "quick win" as they'll no longer need to pay support charges to their supplier. Occasional queues for the remaining machines are an unfortunate side effect of that. That said, I suspect that if someone were to undertake an analysis of TVM sales at East Croydon it would reveal that most transactions could have been completed online and issued as an e-ticket or fulfilled to a Smartcard, or the customer could have used Oyster or Contactless for their journey.
 

Haywain

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Visited Parkway yesterday and one of the 'Evokes' has been removed as well, so that leaves 3 TVMs on the DART side and 1 on the car park side.
And that is plenty. I rarely see anybody using the TVMs when I pass through the station, although I used the one on the car park side yesterday (for ToD). On that side of the station there is also the staffed ticket office which usually has one or two windows open and, if it is closed, the staff at the barriers issue tickets as well. On the DART side, the TVMs on the upper level seem to be used only lightly and the traffic at the ground level barriers makes the car park side look busy, so one TVM on that level is plenty.
 
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uglymonkey

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If you pay contactless at one of those little robots, and you get stopped on the train by the ticket people , how do they know you have paid?
 

Starmill

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If you pay contactless at one of those little robots, and you get stopped on the train by the ticket people , how do they know you have paid?
By "little robots" I assume that you mean ticket gates? At ungated stations, they are called platform validators.

And to answer your question, they simply do not know. However, your card is checked to ensure that it is valid and has not been added to the banned card list. Reconciliation happens later when it is determined whether you had touched in or not and you are charged according to the published rates.
 

uglymonkey

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I mean the round things that have a scanner yellow? On them to swipe your contactless card.
 

Haywain

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I mean the round things that have a scanner yellow? On them to swipe your contactless card.
Nothing to do with Luton Airport Parkway which has 3 gate lines all operated pretty much round the clock. Theres one standalone validator by the "night gate" on the DART side but I don't know if that gate has ever been used.
 

Edvid

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Theres one standalone validator by the "night gate" on the DART side but I don't know if that gate has ever been used.
Perhaps not since the DART station building opened but during the works I once used it to commence a smartcard day return. It must have erroneously ended it instead because on arrival at St Albans my Key failed to operate the gates!
 

yorkie

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It feels like some DfT diktat to reduce TVMs and push people to e-tickets/contactless.
No; up here in Yorkshire, the vast majority overwhelmingly choose e-tickets.

I've spoken to several Guards on various TOCs, and generally speaking I'm told that the take-up of e-tickets is around 95 percent, or more.

Hardly anyone uses paper tickets up here, and of those that do, they are generally the flimsy till roll style tickets with barcodes; either Rovers/Rangers that can't be issued online, or a very small minority of passengers who choose to visit ticket offices.

Credit card sized ticket stock tends to be almost exclusively for flows which require such tickets to be issued, e.g. tickets that extend beyond London.

York used to have a huge Travel Centre, with many windows open, and huge banks of TVMs inside and outside the Travel Centre. Now the Travel Centre is a Sainsbury's; the replacement ticket office is absolutely tiny in comparison, and the number of TVMs has absolutely plummeted.

Despite there being vastly fewer TVMs nowadays, there is no prospect of queuing now, which wasn't always true when there were dozens of them back in their heyday!

...TVM/CCST use to be "stubbornly high" (due to Cross London, Travelcards and on the day travel...
Exactly this! The vastly higher usage of TVM/CCST at places like Croydon, compared to (say) Yorkshire, is because of various factors such as cross-London, Travelcards etc.
 

redreni

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The problem with only having one TVM at a station like Luton Airport Parkway (even temporarily) is there's no redundancy for ToD, and basically anyone with a Railcard is going to need a CCST if their journey crosses London and their ticket allows travel on the Underground or Elizabeth Line, even if they're travelling inside the Contactless area.

This means even if you buy online, you still need a TVM to collect the ticket (which means a lot of people will understandably just buy directly from the TVM that they're going to have to use anyway).

When we finally have proper e-ticket acceptance on London Underground, I'll be a lot more relaxed about these machines being phased out.

As it is, when I fly out of Stansted and back into Luton later this month, I shall probably buy my tickets for the journey home from Luton Airport before flying out and give the tickets a little tour of Naples, simply because I can do without being stuck behind a load of confused tourists at an inadequate number of TVMs on my return.

If they really were down to a single TVM for a period, that is insane. This would put me off buying a ticket for ToD collection on arrival at the airport - I would rather wait and buy one from the machine should it be working, and otherwise seek advice from staff or just travel and buy at the first opportunity.

As I read the NRCoT, a passenger would appear to have more rights if they arrived at a station with no ticket and there was no facility to buy the ticket they required, than they would if they had bought a ticket for ToD collection but there was no facility to collect it.
 

Haywain

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The problem with only having one TVM at a station like Luton Airport Parkway (even temporarily) is there's no redundancy for ToD, and basically anyone with a Railcard is going to need a CCST if their journey crosses London and their ticket allows travel on the Underground or Elizabeth Line, even if they're travelling inside the Contactless area.

This means even if you buy online, you still need a TVM to collect the ticket (which means a lot of people will understandably just buy directly from the TVM that they're going to have to use anyway).
That's no redundancy apart from that set out in post #43.
As it is, when I fly out of Stansted and back into Luton later this month, I shall probably buy my tickets for the journey home from Luton Airport before flying out and give the tickets a little tour of Naples, simply because I can do without being stuck behind a load of confused tourists at an inadequate number of TVMs on my return.
You'll be arriving back to the side of the station that still retains 3 TVMs, a number that is more than adequate.
If they really were down to a single TVM for a period, that is insane. This would put me off buying a ticket for ToD collection on arrival at the airport - I would rather wait and buy one from the machine should it be working, and otherwise seek advice from staff or just travel and buy at the first opportunity.

As I read the NRCoT, a passenger would appear to have more rights if they arrived at a station with no ticket and there was no facility to buy the ticket they required, than they would if they had bought a ticket for ToD collection but there was no facility to collect it.
It's like you haven't read the whole thread. There is no shortage of facilities to buy tickets even though a very high proportion of passengers use contactless or eTickets bought online.
 

Bald Rick

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Passed through Luton Airport Parkway twice recently. No one using the TVMs on the DART side on either occaision.
 
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ClivePage

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2 Apr 2012
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After several weeks I finally had this reply which was from Gatwick Express Customer Relations:

Thank you for contacting us about the ticket machines at Luton Airport Parkway.

We are sorry to hear about the difficulties you have experienced over the past two weeks and appreciate your frustration at finding that only one ticket machine remains available in the main ticket hall. We also apologise for the inconvenience this can cause, particularly when the remaining machine is busy or unavailable.

The decision to remove a number of ticket machines is part of a wider change in response to the increasing number of customers choosing to purchase tickets online, through mobile apps or using pay-as-you-go options. However, we recognise that ticket machines remain an important option for customers who need to collect pre-booked tickets or purchase tickets that are not available as barcode eTickets, including certain One-day Travelcards.

We appreciate the specific concerns you have raised about collecting paper tickets for onward travel in London and the difficulties this can cause at stations where access arrangements may require a member of staff to inspect a paper ticket. We understand why this makes the reduction in the number of available machines particularly concerning.

Your feedback about the reliability of the remaining machines and the impact that having only one available machine could have on customers has been noted. We will ensure your comments, including your concerns about ticket collection and access at Farringdon, are passed to the relevant teams for consideration.

We are sorry again for the frustration and inconvenience this situation has caused and appreciate you taking the time to explain the impact these changes are having on your journeys.

Kind regards
Ashley
Customer Relations Advisor
 

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