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Preston Station - really poor and needs urgent improvement

AlterEgo

Verified Rep - Wingin' It! Paul Lucas
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30 Dec 2008
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29,176
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LBK
Many passengers changing trains will have no idea what delights await them just outside the station. Therefore will rely on the refreshments available on the station.

I have changed at Peterborough many times, but I've never set foot off the platforms. Is there a great pub or cafe nearby? I've no idea.
If only you had the Internet!
 
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KevinTurvey

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Joined
9 Oct 2016
Messages
261
I agree with some of the points regarding Preston station. Priority should be given to replacement/improvement of the stairs and ramps which are too steep and narrow and are non-compliant with modern standards.

Platforms 1 & 2 and 5 & 6 are narrow. I think it would help in the short term getting passenger flow to shift southwards and spread out a bit – there is too much bunching and waiting at the bottom of the stairs as if services were all still formed of pacers. Most are now 3 – 6 coaches of 23m. The same is true of platforms 3 & 4 waiting for a Pendolino, you will see 200 people trying to board the front 4/5 coaches yet very few boarding the rear 6/7 coaches.

The south end of platform 1 & 2 is completely unused so much so I was stopped by a Virgin member of staff checking my mental health “because people don’t normally come down here” I was only about 30m or so beyond the lift! Although the resident provincial sector liveried sprinter coolant top-up bowser has finally been removed after almost 40 years.

Could an additional catering/waiting areas be relocated further south were they used to be on 3 – 4 – there is a mothballed bar area beyond the central ramp. There also used to be an Asda at the corner of the Fishergate which was very handy, pity we cant bring that back!

Also platforms 3C and 4C last minute platform changes are an absolute pain, which is why I wait near the central ramp just in case it switches to/from 2 until I can see the train.

There is also an issue in winter of the station becoming a bit of a wind tunnel and quite unpleasant at times. Don’t know what can be done about this though.
 

sh24

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Joined
28 Sep 2023
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1,471
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London
I went through twice last night. It's not the most amazing station but for a Victorian era facility in a relatively small provincial city it seemed pretty well provisioned, and the facilities all very well used.
 

TT-ONR-NRN

Veteran Member
Joined
30 Dec 2016
Messages
12,725
Location
Worcester
Some people have medical conditions which require rapid access to a toilet.
I'm well aware of that, thank you. I had understood there was usually always a train sat there waiting, but perhaps not. Fair enough!
 

BrianW

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Joined
22 Mar 2017
Messages
2,129
I think the reasons for lack of toilet facilities at Forster Sq have been covered elsewhere- antisocial behaviour. Those of us 'in need' of toilet facilities come down the list (and maybe some contribute to the 'nuisance'?). Do such 'issues' pertain at Preston?
 

Watershed

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Associate Staff
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26 Sep 2020
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16,572
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UK
It handles roughly 1.8M passengers a year and doesn't have a toilet.

If you think that is acceptable then you have a low threshold for customer amenities/comfort
Lots of stations in London with 10x the number of passengers also lack toilets. Particularly Tube stations, despite the fact that there obviously aren't any toilets on the trains.

It's not really good enough in either case (see Japan or Hong Kong for how it should be done, with sparkling clean toilets at virtually every stations) but don't think for a minute that Bradford is being singled out!
 

GRALISTAIR

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Joined
11 Apr 2012
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10,453
Location
Preston Lancs
Avanti rarely use 5/6 unless something is running late or there's disruption - e.g. switching sets, or caping a late running train to move passengers to P4.
5/6 are mainly used southbound by Northern & TPE
Yes late running Avanti Euston -Preston last night (diverted via Manchester and Chat Moss) August 12th. It went in on 5.

I have been on a train which called at Platform 7! It was however a Voyager training run, not in public service. I do remember the date well, it was the 11th September 2001.

I confess the 156 from yesterday was ECS!
 

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AutoUnder

Member
Joined
25 Apr 2024
Messages
70
Location
Leyland
I remember back under the original HS2 plan, they were going to reopen the old parcel platform as 0 as they would have to infill platforms 3C and 4C to accommodate the new train length. Would also make sense to reopen the bay platforms opposite to accommodate Blackpool South and Ormskirk services, keeping them away from the fast lines. Services that arrive and terminate at 3C & 4C have to cross over the down fast so it'd make sense to do that. Anyway I digress.

I can understand the point about the toilets being unpleasant at times but I think the main point is they aren't cleaned very well. The toilets before didn't look that dated but were filthy. I think the worst part is the lift subway which stinks of damp constantly
 

childwallblues

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Joined
3 Jul 2014
Messages
3,803
Location
Liverpool, UK
Right, having travelled through this station again today for a day trip to Blackpool Airshow with my 8 year old lad from our home in Warrington, and having another long wait it just reminds me of how rubbish it currently is and how it desperately needs improvement, so am having a mini rant. Given its importance as a city centre interchange its absolutely woeful currently:

  • the toilets are inadequate, very dirty and smelly. Nowhere near sufficient for a station of this size. One of the worst things about the station
  • Multiple flickering and broken overhead lights - unpleasant to stand under, worse for photosensitive people
  • no step free access to platform 1 - but heavily used for Blackpool services
  • the unused RM platforms look really scruffy and unkempt with overgrown bits
  • tiny , always packed full and scruffy waiting room. Majorly insufficient seating on platforms.
  • the station catering facilities are very poor and in particular their operating hours are laughable. At 8.30pm on a busy summer Sunday, where the station was very busy - every coffee shop, catering outlet and the pub were closed for the night. Absolutely baffling. This isnt a small backwater village on a barely used branch line, its a major city centre interchange with many passengers heading to Manchester Airport for flights today. Trade would have been brisk if anything was open!
  • no staff visible, revenue protection is clearly ignored here and with lots of delays tonight communication (the lack of) was pathetic
Is this station run by Network Rail or say Northern? Are there any plans to improve things here? Because currently its a station I will pretty much avoid spending any layover/waiting time as far as reasonably possible!
Travelling from Warrington Bank Quay you can always change at Wigan North Western on to a Liverpool to Blackpool service with no platform change.
 

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