C2C Season Tickets and Break of Journey

[dextersun]

Hello,
I have a season ticket between Emerson park and Grays and sometimes I would like to get off a stop earlier. But I am confused as to whether I am allowed to break my journey with my specific season ticket. I emailed C2C and they told me I can't but I was under the assumption that with season tickets you have unlimited journeys between the two stations on the route, so that would enable me to get off a stop earlier if I wished to do so. Usually the station staff will let me out if I show them my ticket too so I am confused. Thank you.

 

[jfollows]

A season ticket is valid for unlimited travel between its defined end points and for break of journey en route (eg Upminster, Ockenden & Chafford Hundred). The advice you were given was wrong.

This is, and has been, a fundamental condition of season tickets, for many many years. Why C2C is employing incompetent people who have no clue escapes me.

See https://assets.nationalrail.co.uk/e...ional_Rail_Conditions_of_Travel_July_2026.pdf

Part G: Special Conditions Applying to Season Tickets

36. Introduction

36.1 36.2 36.3 36.4 Part G of these Conditions apply to Season Tickets only. In some cases, special rules apply to Season Tickets valid for 1 month or longer – this is made clear where necessary.

A Season Ticket gives the named holder the right to unlimited travel on train services between specific stations or within specific geographic zones during the period up to and including the Season Ticket’s expiry date. This includes the right to start, break or resume your journey, as described in Condition 16.2. It may only be used by the person to whom, or on whose behalf, it was issued and cannot be transferred unless specifically endorsed by the issuing Train Company.

Even "regular" tickets are valid for break of journey, excepting advance tickets and a small number of tickets whose conditions explicitly prohibit break of journey such as those with restriction 3A, https://www.nationalrail.co.uk/ticket-types/validity/3a/.

 

[flitwickbeds]

A season ticket is valid for unlimited travel between its defined end points and for break of journey en route (eg Upminster, Ockenden & Chafford Hundred). The advice you were given was wrong.

This is, and has been, a fundamental condition of season tickets, for many many years. Why C2C is employing incompetent people who have no clue escapes me.

See https://assets.nationalrail.co.uk/e...ional_Rail_Conditions_of_Travel_July_2026.pdf


Even "regular" tickets are valid for break of journey, excepting advance tickets and a small number of tickets whose conditions explicitly prohibit break of journey such as those with restriction 3A, https://www.nationalrail.co.uk/ticket-types/validity/3a/.

Good to see someone has updated the links in that article to the other ticket restrictions, after the redesign and restructure of the website. </sarcasm>

 

[mmh]

Why C2C is employing incompetent people who have no clue escapes me.

I would rather suspect the problem is actually that C2C are incompetent and don't train their employees properly.

 

[Sonic1234]

I would rather suspect the problem is actually that C2C are incompetent and don't train their employees properly.

As well as employee churn, lack of motivation and interest - a problem in many sectors, not just the railway.