It is rare that people are presented with the question but the standard response to complaints about overcrowding was that:Chiming in here. These are all perfectly valid points. What I do think you're missing though is the fact that most passenger who experience overcrowding or chaos as a result of no guaranteed seats, are not being presented the question "would you rather have a low-flexibility, high-cost railway, that's a bit more comfortable or one where most people can actually travel if they want to, it just may be very busy at times?"
- allocation of rolling stock was outwith our control and
- it isn't possible to oversell a train because of flexible walk up tickets (and then give the explanation you do about flexibility)
This often went down like a lead balloon - not always, I grant, but often! In reality, governing the railway by asking passengers what they'd like doesnt get you very far. If you'd listened to passengers you'd never have got London Overground, with its staffless and toiletless trains. Sometimes you just have to execute.
Revealed preferences are much more interesting, and what drives repeat, high value business is having a predictable, reliable and comfortable journey. Passengers choose to travel more when those things happen and they are willing to spend more money. There is a lot of business currently been turned away by the railway simply because a lot of people find long distance rail travel an obscene and soul crushing experience.
I agree with this wholeheartedly but we are working in an environment where there simply is no capacity increase on the horizon for many routes. That is partly a political choice of course!The questions that are presented are a lot more simplistic at that, and all fail to mention that a move towards a more 'comfortable' railway requires either an increase in investment, or pricing even more people off the trains. Certainly if I asked the people sitting on the floor of the morning peak King's Lynn - King's Cross train, "what would you do to fix this" they'd say "add more carriages", because that's an actually sensible solution. Pricing people off to make it nicer for others is an extreme version of robbing Peter to pay Paul, where in this case Peter is on a modest income while Paul can afford to take a high-demand train service post-price hike. I think the priorities are just in the wrong place.
FWIW I'm not bothered much about price signals or comp res on commuter services, my major interest here is how we protect the passenger experience on intercity routes.In the KLN-KGX example, a lot of morning peak trains are already over double the cost of the off-peak fare for lots of people - having to pay the anytime fare + railcards not being valid that early, results in around a 60% price rise. If you want to eliminate overcrowding on this service, you'd likely have to do another 60% price rise. For those paying £60 for a peak time train ticket that's also overcrowded, the current system feels unfair. What's even less fair though, is charging £80-100 with everyone else switching to driving.