From Monday 20 July, we’ll be introducing a temporary reduced Intercity timetable to provide a more consistent and reliable service while the performance and reliability issues affecting our trains are addressed.
The introduction of the new Class 810 fleet was designed to provide a smooth transition from the Class 222 fleet, with a significant period where both fleets would operate alongside one another under the maintenance of Hitachi Rail.
However, a three-year delay in the first Class 810 trains coming into service, together with ongoing service reliability issues across both fleets, has significantly impacted EMR’s ability to run a reliable Intercity service.
We know this change will be disappointing, but introducing a temporary timetable will allow us to provide a more dependable service while we continue to work with Hitachi Rail to make the improvements needed as quickly as possible.
If your booked service is affected, you can travel on up to two earlier or two later EMR services, or, if you decide not to travel, you can claim a full refund.