Delay Repay if I travel early and get delayed

[TheManOnThe172]

What is the entitlement to Delay Repay here, please?

A passenger was intending to use the return half of a SuperOffpeak ticket (Matlock-London) on the 1902 (first after blackout) from St Pancras last Friday.

EMR cancelled the 1902 and allowed travel on previous two trains. Passenger caught 1802 (for which their Superoffpeak would not normally be valid), which ran late and missed the connection. So they arrive Matlock at the time originally planned had they caught the 1902.

But of course, they spent an hour longer travelling.

Are they entitled to a Delay Repay payout?

 

[blimmo]

No

 

[Haywain]

Are they entitled to a Delay Repay payout?

It's debatable, but I think I'd be claiming in the circumstances. The worst that can happen is EMR say no.

 

[Watershed]

What is the entitlement to Delay Repay here, please?

A passenger was intending to use the return half of a SuperOffpeak ticket (Matlock-London) on the 1902 (first after blackout) from St Pancras last Friday.

EMR cancelled the 1902 and allowed travel on previous two trains. Passenger caught 1802 (for which their Superoffpeak would not normally be valid), which ran late and missed the connection. So they arrive Matlock at the time originally planned had they caught the 1902.

But of course, they spent an hour longer travelling.

Are they entitled to a Delay Repay payout?

I would had said yes - they presumably changed their plans to get to St Pancras in time for the 18:02 so that was now their intended service. Ordinarily there is no clear entitlement to compensation for having to leave early, but this wouldn't be a claim for leaving early, it would be a claim for the delay incurred relative to the planned arrival time on the 18:02 journey.

 

[alistairlees]

As the passenger did not voluntarily travel early, but did so because the TOC cancelled a service, then I would say thet they are entitled to Delay Repay against the revised itinerary 'offered'by the TOC.

 

[Snow1964]

I would put the start time in as train actually travelled on, and as Haywain has said claim anyway. You had to extend travelling time due to the cancellation which is what delay repay covers.

Any payout is going to be a percentage of your cheaper ticket, they might say no. What you couldn't do is claim and put the higher value ticket (instead of actual value) you would have paid for that earlier train if yours wasn't cancelled

Alternatively (and I suspect many use normal start time anyway), put in start time of intended (but cancelled) train, and work out from realtime trains when next one would have got to destination and use that as basis for claim. Different Operators claim forms ask the intended start time question differently (I don't know EMR wording), so depending on how they phrase it (intended or actual) answer it honestly

 

[xotGD]

I would claim Delay Repay, and base it on the 18:02 itinerary.