On train pick up of ToD bookings.

[reb0118]

There is currently an active thread regarding a passenger who inadvertently failed to pick up his tickets prior to boarding.

Some TOCs allow on train pick up, others don't.

Should those that don't, often because they wish to discourage on train pick up, offer it but with an on train fulfillment fee (including a commission for the issuer ) that is to be borne by the passenger - £5 wouldn't be too onerous.

 

[81A]

There is currently an active thread regarding a passenger who inadvertently failed to pick up his tickets prior to boarding.

Some TOCs allow on train pick up, others don't.

Should those that don't, often because they wish to discourage on train pick up, offer it but with an on train fulfillment fee (including a commission for the issuer ) that is to be borne by the passenger - £5 wouldn't be too onerous.

No reason why not in my opinion-although if advertised it should be conditional on seeking out staff (and limited to staffed services) to avoid chancers hoping to avoid having to print (if any retailers still do auto-refund of uncollected TOD-might be less of an issue if that went with the refund change).

 

[Sonic1234]

but with an on train fulfillment fee (including a commission for the issuer ) that is to be borne by the passenger - £5 wouldn't be too onerous.

Very Ryanair

 

[Djgr]

Very Ryanair

I don't think fees should have any place in ticket purchases.

 

[AlterEgo]

Very Ryanair

Which makes it incidentally more customer friendly than reporting someone for prosecution.

 

[Sonic1234]

Which makes it incidentally more customer friendly than reporting someone for prosecution.

That needs to go too. There's no public benefit to prosecuting someone who has bought a ticket but just hasn't printed it, nor would there be any support among the public for it. The Man on the Clapham Omnibus would find it ridiculous.