Delay repay eligibility (early departure, "on time" arrival)

[td97]

I intended to take a journey with a 1646 departure time and 1953 arrival time.
I arrived at the station around 40 minutes early, and the train from the previous hour had still not departed. So I was able to travel on a 1553 service. If departing on time, this would provide a 1853 arrival, but due to the 25 minute delay in departure this would actually give me a 1908 arrival time.
My journey on the delayed 1553 was delayed further enroute, and ultimately I arrived at my destination station at 1953 (this was a 1923 arrival running +30).

Please can it be clarified if the above meets delay repay criteria and what counted as my itinerary once I boarded the late 1553?

 

[tram21]

I intended to take a journey with a 1646 departure time and 1953 arrival time.
I arrived at the station around 40 minutes early, and the train from the previous hour had still not departed. So I was able to travel on a 1553 service. If departing on time, this would provide a 1853 arrival, but due to the 25 minute delay in departure this would actually give me a 1908 arrival time.
My journey on the delayed 1553 was delayed further enroute, and ultimately I arrived at my destination station at 1953 (this was a 1923 arrival running +30).

Please can it be clarified if the above meets delay repay criteria and what counted as my itinerary once I boarded the late 1553?

I'm assuming you had a flexible ticket?

Personally I would claim for the actual delay to the 1553 departure, just saying you would have been on it anyway as it's easier.

 

[Hadders]

I'm assuming you had a flexible ticket?

Personally I would claim for the actual delay to the 1553 departure, just saying you would have been on it anyway as it's easier.

I'm not sure this is appropriate.

The OP original intention to arrive at 19:53 and they were not delayed. The time spent travelling was longer then planned but delay repay is compensation paid when you arrive at your destination later than planned.

Saying you were intending to catch the 15:53 when that was not the original plan might be could prove tricky, especially if the ticket was scanned on entry to the station.

 

[Haywain]

I intended to take a journey with a 1646 departure time and 1953 arrival time.
I arrived at the station around 40 minutes early, and the train from the previous hour had still not departed. So I was able to travel on a 1553 service. If departing on time, this would provide a 1853 arrival, but due to the 25 minute delay in departure this would actually give me a 1908 arrival time.
My journey on the delayed 1553 was delayed further enroute, and ultimately I arrived at my destination station at 1953 (this was a 1923 arrival running +30).

Please can it be clarified if the above meets delay repay criteria and what counted as my itinerary once I boarded the late 1553?

You were not delayed.

 

[Kite159]

Saying you were intending to catch the 15:53 when that was not the original plan might be could prove tricky, especially if the ticket was scanned on entry to the station.

Although surely that would depend on the station layout, as some stations you wouldn't go through the gateline before the train is ready to board and would be instructed to wait on the main concourse. Ie most of the London terminal stations

 

[blimmo]

When did you decide to attempt to get the 1553? You say you intended to take the 1646 but that intention must have changed at some point. I'm not sure when you need to have formed the intention for delay repay but you should make a decision on whether it is dishonest based on this timing.

 

[AlterEgo]

Just claim for the 1553. More fool you for asking this forum for an answer.

 

[eoff]

I'm not sure this is appropriate.

The OP original intention to arrive at 19:53 and they were not delayed. The time spent travelling was longer then planned but delay repay is compensation paid when you arrive at your destination later than planned.

Much more interesting question if the arrival had been 1954 because then the rules determine the delay/compensation.

 

[Egg Centric]

It's unclear why you arrived 40 minutes early but in future you need to decide you want to take the 1453 by at least 1453 imo (whether or not you could actually make it - there's no requirement to make it to the station in time when you know it's delayed - and whether or not you are making this decision purely for delay repay reasons). Since it doesn't sound like you did you have no claim. That this would make zero difference to what actually happened is either irrelevant or perversely amusing depending on perspective.

Moral of the story - check real time trains (other sites are available) well in advance!

 

[VT 390]

From what you have said YOU were not delayed as you arrived at your destination station at exactly the time you planned for. From what I understand Delay Repay is intended to compensate you if you are delayed, not the time taken to make the journey.
As you arrived at the station after the 15:53 booked time of departure and had no intention of using this service I would see this as not being a legitimate claim, however would likely be approved if you were to put a claim in.
I would not put a claim in for this scenario unless was at the station before the booked (on time) time of the earlier service.

 

[edwin_m]

Related question for a journey a few weeks ago.

I checked my intended train (Advance ticket) a couple of hours ahead and found it was cancelled. Rather than wait for the next one which would probably have been very crowded and get me to destination later than I wanted, I left early and caught the previous one to my connecting station then waited for the connection on my original itinerary. Thus I arrived as scheduled but spent about 30min longer en route.

 

[td97]

Thank you for clarifications above.

I'm assuming you had a flexible ticket?

This was a flexible ticket.

From what you have said YOU were not delayed as you arrived at your destination station at exactly the time you planned for. From what I understand Delay Repay is intended to compensate you if you are delayed, not the time taken to make the journey.
As you arrived at the station after the 15:53 booked time of departure and had no intention of using this service I would see this as not being a legitimate claim, however would likely be approved if you were to put a claim in.
I would not put a claim in for this scenario unless was at the station before the booked (on time) time of the earlier service.

I was in a meeting until 4pm, so the 1553 was not initially a consideration. When I left the meeting, it was showing as "delayed" without a forecast departure time, so it was pure luck on my part that I made it to the platform before it departed +25 late. Clearly the main frustration for me was the 45 minutes extended journey time (based on the forecast 1908 arrival). If I had caught the 1646, then this journey was also delayed into 30+ delay repay territory.

I was obliviously doubting my eligibility and the responses above have clarified that I am not due compensation.

 

[mmh]

Thank you for clarifications above.

This was a flexible ticket.

I was in a meeting until 4pm, so the 1553 was not initially a consideration. When I left the meeting, it was showing as "delayed" without a forecast departure time, so it was pure luck on my part that I made it to the platform before it departed +25 late. Clearly the main frustration for me was the 45 minutes extended journey time (based on the forecast 1908 arrival). If I had caught the 1646, then this journey was also delayed into 30+ delay repay territory.

I was obliviously doubting my eligibility and the responses above have clarified that I am not due compensation.

You travelled on the 1553, so just put it in a delay repay claim for it. There's some terrible "advice" and over-thinking on this thread. It's completely irrelevant that you thought you might have travelled on a later service - you didn't. It's also completely irrelevant if you weren't waiting on the platform at 1553, or if you scanned or put a ticket through a barrier after 1553. It's perfectly normal to not do that when a train's delayed.

Just claim for the 1553. More fool you for asking this forum for an answer.

Indeed!

 

[Egg Centric]

You travelled on the 1553, so just put it in a delay repay claim for it. There's some terrible "advice" and over-thinking on this thread. It's completely irrelevant that you thought you might have travelled on a later service - you didn't. It's also completely irrelevant if you weren't waiting on the platform at 1553, or if you scanned or put a ticket through a barrier after 1553. It's perfectly normal to not do that when a train's delayed.

Firstly, you're assuming that there wasn't e.g. a 1557 that was on time.

Assuming that there wasn't then you're describing the pragmatic position. Since the pragmatic position is blindingly obvious, it seems clear that the OP is asking for the rules based/ethical position. Adhering strictly to that, putting in a claim for the 1553 without having intended to make the journey starting then (even if that intention was formed seconds before 1553 for the purposes of harvesting delay repay) is against the rules.

The correct way to play this (assuming one is after delay repay and wants to be scrupulously honest) was either to conveniently form the intention as specified above, or if with plenty of time arrive at 1645 and get on the next train and ensure taking minimum connection times at each station.