bramling
Veteran Member
I am sure that those at GTR who have been pushing to put these services back in for a long time understand the commercial side of it. Why are premium fares a problem? It is a premium service in the sense that it doesn't call at East Croydon and Clapham Jn and hence does not experience the challenges of the customer churn at those locations. Even when not going to the airport I choose to use it for the more pleasant travelling environment in respect of crowding and the types of customer I am travelling with.
I’m not so much thinking of it from a commercial angle. Clearly someone is able to do the maths and work out that a certain level of loading combined with premium fares is worthwhile from an industry point of view.
The problem is this ignores wider issues. Firstly these services take up very precious track capacity, and also their existence increases performance risk to other services. Secondly, it’s unsatisfactory having airport passengers on other services simply because they have been priced off the dedicated airport service.
I’ve no problem with Gatwick Express running, however the objective should be to have as many airport passengers as possible using it. Not running it largely empty for a small number of people paying a premium fare.
The same goes for HEx, though in that case it’s more complex as the Crossrail services take people to other destinations besides the London terminus.