When purchasing tickets online to collect at a station, why does it ask which station I’m collecting the ticket from?

[truecrimelover]

Sounds like a stupid question I know, but why does it ask what station I’m collecting my ticket from if it then tells me that I can collect the ticket from any station I wish, and don’t have to collect it from the one I’ve selected?

 

[yorkie]

Sounds like a stupid question I know, but why does it ask what station I’m collecting my ticket from if it then tells me that I can collect the ticket from any station I wish, and don’t have to collect it from the one I’ve selected?

This is to check that facilities are available at the station, and to advise of any relevant collection times.

I would advise avoiding TOD (ticket on departure) collection, and use e-tickets, wherever possible, as there can be technical issues and it's a very outdated system these days, which is being phased out.

 

[LA50041]

Sounds like a stupid question I know, but why does it ask what station I’m collecting my ticket from if it then tells me that I can collect the ticket from any station I wish, and don’t have to collect it from the one I’ve selected?

So that you select a station that supports ticket on collection

 

[truecrimelover]

This is to check that facilities are available at the station, and to advise of any relevant collection times.

I would advise avoiding TOD (ticket on departure) collection, and use e-tickets, wherever possible, as there can be technical issues and it's a very outdated system these days, which is being phased out.

Yeah, I always use e-tickets where possible but unfortunately the journey I do regularly involves London Underground as part of the journey. Would be interesting to see if TfL invest in e-ticket scanners at their barriers

 

[Edvid]

Would be interesting to see if TfL invest in e-ticket scanners at their barriers

They are considering it.

TfL considers upgrade to barriers to accept barcode tickets

According to an article by IanVisits, TfL is looking into upgrading barriers to accept National Rail barcode tickets. Apparently upgrades would start across the network in summer 2027. At the moment, customers are usually allowed to pass through ticket barriers manually, which slows them and...

www.railforums.co.uk

 

[Belperpete]

Sounds like a stupid question I know, but why does it ask what station I’m collecting my ticket from if it then tells me that I can collect the ticket from any station I wish, and don’t have to collect it from the one I’ve selected?

I think it depends on which retailer you use. The retailers that I use don't ask, but warn me if my starting station doesn't have collection facilities.

 

[themeone]

I had a situation this week where, having specified the station I wanted to collect, the TVMs at that station both said the ticket couldn't be found. Yet I was able to collect it about three hours later at a completely different station. The ticket had been booked a few days before, so it can't have been a timing issue.

 

[MrJeeves]

I had a situation this week where, having specified the station I wanted to collect, the TVMs at that station both said the ticket couldn't be found. Yet I was able to collect it about three hours later at a completely different station. The ticket had been booked a few days before, so it can't have been a timing issue.

Sounds like an issue with that TVM then.