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MikeWh

MikeWh

Established Member
Associate Staff
Senior Fares Advisor
Joined
15 Jun 2010
Messages
8,532
Location
Crayford
Bit of an odd one here. Booking Crayford to Taunton 11-12 May. Leave on 0934, 1819. Compared details between you and gwr.com. Outward identical, return same trains but gwr were £6.20 cheaper. You seem to be charging for travelling via Dartford whereas they are not. Is their's an invalid itinerary?

TAU 1819
PAD 2023 2041
ABW 2112 2117
DFD 2129 2135
CRY 2139
 
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RailUK Forums

SickyNicky

SickyNicky

Verified Rep - FastJP
Joined
8 Sep 2010
Messages
2,842
Location
Ledbury
Dartford fails the routeing point check for the return journey. So you need to split tickets to go that way. It looks like the only destination routeing points are Slade Green and Hither Green. You're correct that GWR are offering it, and I don't immediately see why - it looks like it's not valid.

Dartford DFD Travel was NOT allowed at NFM64: SOS from TAU to DFD on route 00000: £38.00 is more expensive than SOS from TAU to CRY on route 00000: £37.00.
Click to expand...
 
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ngood77

Member
Joined
30 Nov 2012
Messages
229
Hi all.

This issue probably isn’t with the site at all, more what I’m doing but I thought I’d mention it…

On iPhones you can create an ‘app’ from a website so that you get an app icon on your Home Screen and it feels like an app when using it. I have done this for the forum ticket site but the add to Apple Wallet function post-purchase doesn’t work, it just hangs. No biggie as I can simply add the tickets to my Wallet from the email. See attached. The blank screen at the end is when I clicked the refresh icon. Ta
 

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Adam Williams

Established Member
Joined
2 Jan 2018
Messages
3,498
Location
Warks
ngood77 said:
Hi all.

This issue probably isn’t with the site at all, more what I’m doing but I thought I’d mention it…

On iPhones you can create an ‘app’ from a website so that you get an app icon on your Home Screen and it feels like an app when using it. I have done this for the forum ticket site but the add to Apple Wallet function post-purchase doesn’t work, it just hangs. No biggie as I can simply add the tickets to my Wallet from the email. See attached. The blank screen at the end is when I clicked the refresh icon. Ta
Click to expand...
Do you know what browser you have set as the default, and the "Add to Apple Wallet" link is opening within from the progressive web app?

For reasons best known to Apple, the pkpasses handling is built into Safari (and other browsers which have decided to add support for this - e.g. Chrome for iOS) rather than iOS itself. It might be that even if Safari is the default browser, PWAs are set-up to open in some sort of lightweight browser that unfortunately doesn't have this file type handling support.
 
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ngood77

Member
Joined
30 Nov 2012
Messages
229
I only use
Adam Williams said:
Do you know what browser you have set as the default, and the "Add to Apple Wallet" link is opening within from the progressive web app?

For reasons best known to Apple, the pkpasses handling is built into Safari (and other browsers which have decided to add support for this - e.g. Chrome for iOS) rather than iOS itself. It might be that even if Safari is the default browser, PWAs are set-up to open in some sort of lightweight browser that unfortunately doesn't have this file type handling support.
Click to expand...
Safari is the default, and yes everything happens inside the PWA.
 
GLC

GLC

Member
Joined
21 Nov 2018
Messages
394
We've been able to reproduce it internally, but to the best of our knowledge it looks like an iOS bug, which we have reported to Apple. As a workaround, if you long press on the Add to Apple Wallet button, it will open up the UI so that you can add passes to your device
 
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ngood77

Member
Joined
30 Nov 2012
Messages
229
GLC said:
We've been able to reproduce it internally, but to the best of our knowledge it looks like an iOS bug, which we have reported to Apple. As a workaround, if you long press on the Add to Apple Wallet button, it will open up the UI so that you can add passes to your device
Click to expand...
Ok great many thanks. I’ll give that a go next time. Also seems to be an issue from the journeys page but then I guess that’s to be expected if it’s an iOS issue.
 

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ngood77

Member
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30 Nov 2012
Messages
229
How come this journey isn’t e-ticketable even though the change in London is via NR gates only. Is it an issue with SWR ? Ta
 

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Adam Williams

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2 Jan 2018
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3,498
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Warks
I will edit my post; I didn't check who owned the flow.

Broader point is, though, it's nothing to do with us
 
B

Bletchleyite

Veteran Member
Joined
20 Oct 2014
Messages
112,941
Location
"Marston Vale mafia"
ngood77 said:
Hi all.

This issue probably isn’t with the site at all, more what I’m doing but I thought I’d mention it…

On iPhones you can create an ‘app’ from a website so that you get an app icon on your Home Screen and it feels like an app when using it. I have done this for the forum ticket site but the add to Apple Wallet function post-purchase doesn’t work, it just hangs. No biggie as I can simply add the tickets to my Wallet from the email. See attached. The blank screen at the end is when I clicked the refresh icon. Ta
Click to expand...

Why not just install the actual app? I use it solely for adding tickets to my Apple Wallet, as when doing complex bookings (which is what I use Trainsplit for) I always do them on the computer.
 
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ngood77

Member
Joined
30 Nov 2012
Messages
229
Bletchleyite said:
Why not just install the actual app? I use it solely for adding tickets to my Apple Wallet, as when doing complex bookings (which is what I use Trainsplit for) I always do them on the computer.
Click to expand...
There is no app for the forum site route, and I want to do it all in one flow, not faff around.
 
W

walkingsophie

Member
Joined
29 Nov 2025
Messages
235
Location
Sunbury
Adam Williams said:
We have the ability now to just give the journey planner specific trains and force it to validate the route & fares based on a list of input services, which I suspect would suit power users (who already have an itinerary they've constructed) trying to achieve what you're doing by "abusing" the Via/Avoid points.

It's one of those features I think about two people (who I would describe as nerds, sorry) would use about once a year, so quite hard to justify providing a UI for. But it would be possible...
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Hi I am one of those two nerds.

I think a toggle option to do all the via points in order would achieve something close to this without having to develop new UI, and I'm sure would be of use to a few people who are not nerds too.
 
Farigiraf

Farigiraf

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Joined
23 Jul 2023
Messages
1,135
Location
Bridge on the River Cam
Adam Williams said:
We have the ability now to just give the journey planner specific trains and force it to validate the route & fares based on a list of input services, which I suspect would suit power users (who already have an itinerary they've constructed) trying to achieve what you're doing by "abusing" the Via/Avoid points.
Click to expand...
That would be incredibly useful and would largely remove most use cases for using other sites for me. I'm sure it's the same for many others.
I do think that it's not just a niche tool though - e.g. if someone has a preferred train service for their commute, or someone's discussed with a friend that they are meeting on the 09:30 to London, this tool would save quite a bit of time.
It's also good for being able to see all the different pricing options for a specific long-distance train service, a tool that the Realtime Tickets site has but it lacks the option to add via points.
 
M

MrJeeves

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Associate Staff
Senior Fares Advisor
Joined
28 Aug 2015
Messages
4,609
Location
Burgess Hill
walkingsophie said:
I think a toggle option to do all the via points in order would achieve something close to this without having to develop new UI, and I'm sure would be of use to a few people who are not nerds too.
Click to expand...
Via points should already be processed in the order you provide them. If you see this not being the case, then it is a bug, and you should let us know!


Farigiraf said:
It's also good for being able to see all the different pricing options for a specific long-distance train service
Click to expand...
Unless I'm misunderstanding, the forum's site will also do this when you choose an itinerary and then click "Change ticket selection" under the big continue button.

If you mean all ticket options for a specific long distance journey search rather than a particular service, then that's a bit different.
 
ctom_s

ctom_s

Member
Joined
23 Dec 2015
Messages
139
Location
Hornchurch, Essex
I'm currently getting an issue when using my phone (I'm out so can't check on my laptop) where it's not letting me add a two together Railcard despite having 2 adults.
 

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yorkie

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Staff Member
Administrator
Joined
6 Jun 2005
Messages
78,182
Location
Yorkshire
ctom_s said:
I'm currently getting an issue when using my phone (I'm out so can't check on my laptop) where it's not letting me add a two together Railcard despite having 2 adults.
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Same here. I understand they are already working on a fix.
 
A

Adam Williams

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2 Jan 2018
Messages
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Location
Warks
Bungle965

Bungle965

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Buses & Coaches
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2 Jul 2014
Messages
3,373
Location
Calder Valley
Had a very strange one today, try to use the date selector and finding that my Apple trackpad doesn’t select the date when physically pressing with my keypad.
Instead have to touch the screen in order to select the date in question!
 
J

JoshD14

Member
Joined
30 Oct 2022
Messages
49
Location
Leamington/Herts
Bungle965 said:
Had a very strange one today, try to use the date selector and finding that my Apple trackpad doesn’t select the date when physically pressing with my keypad.
Instead have to touch the screen in order to select the date in question!
Click to expand...
Hah, interesting one indeed! I think I've managed to fix this by updating the date picker we use (you may need to force refresh next time you go on the site) but do shout if you continue to experience the same behaviour.
 
Bungle965

Bungle965

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Associate Staff
Buses & Coaches
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2 Jul 2014
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3,373
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Calder Valley
JoshD14 said:
Hah, interesting one indeed! I think I've managed to fix this by updating the date picker we use (you may need to force refresh next time you go on the site) but do shout if you continue to experience the same behaviour.
Click to expand...
Can confirm, this works!
 
Leogilbert007

Leogilbert007

Member
Joined
1 Nov 2024
Messages
153
Location
Born under the Brixton sun
2 questions
1. I want to rebook&exchange an Advance bought through TrainSplit (not the forum site). Will my bookings synchronise between the two, and can I complete the process on the Forum site?
2. Does the Forum site charge a Share of Savings fee?
 
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Adam Williams

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Joined
2 Jan 2018
Messages
3,498
Location
Warks
  1. Yes, the accounts are the same across TrainSplit, Raileasy and all whitelabel sites like the Forum Ticketing site
  2. Yes, the fee tariff is identical to that used by TrainSplit
 
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