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LNER seat reservations

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MontyP

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A couple of questions about LNER app and seat reservations.

I booked a super off peak single for today from Kings X to Hull on the LNER direct at 18:09.

Then my plans changed and I need to travel this morning instead. So went into the app - but there is no way of changing the reservation from one service to the other as far as I can see. All I could do was make a reservation only on the service I want to travel on (1010 departure). Then a slight delay leaving home means that I am catching the 1040 and have made another reservation. So I now have 3 reservations against a single ticket with seemingly no way of releasing the ones I am not using!

Am I missing something or is this the way that it works for flexible tickets?
 
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Bletchleyite

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It is how it works. You can however cancel the 1010 one if you go into the app, there is an option to do that somewhere. Don't cancel the 1809 because that would also refund your ticket (assuming it was purchased before 1/4).

It's a bit messy. Trainline now apparently offers the option to move reservations between trains on a flexible ticket cancelling the old one, it will be interesting to see if others replicate that.
 
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ChilliSauce

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To cancel just a reservation on the LNER app .. go to "My LNER" bottom RHS of the app .

Then go to "Account Details" and you should find a list of reservations which you can either cancel or swoop seats
 
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MontyP

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ChilliSauce said:
To cancel just a reservation on the LNER app .. go to "My LNER" bottom RHS of the app .

Then go to "Account Details" and you should find a list of reservations which you can either cancel or swoop seats
Click to expand...
I must be going mad, I've done exactly this but can't see any options to move or cancel the seat reservation within the booking itinerary. I can see how to change to a different seat and also options for Journey Info, Ticket Info and Request Refund.

Oh well, if anyone wants a seat on the 1809 out of KX this evening, I won't be using D86!
 
furlong

furlong

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On Android, it's for example
journeys -> itinerary -> manage booking -> cancel your seats (bottom right)
 
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