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Recieved letter from GreaterAnglia
- Thread starter rati
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R
RailUK Forums
Agreed.
Whatever you might have done, it is very unlikely they have proof of your buying and using a ticket which you were not entitled to use.
If you were doing anything like this, stop doing it because you will now be on their radar, but there is little they can do with previous purchases unless you admit to them.
Whatever you might have done, it is very unlikely they have proof of your buying and using a ticket which you were not entitled to use.
If you were doing anything like this, stop doing it because you will now be on their radar, but there is little they can do with previous purchases unless you admit to them.
Should I not respond to them?
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I sent them this
Hello,
Can you explain why I am recieving this email?
I am confused as I have never done any fraud on greateranglia.
I have been using this service for many years consistently to and from London to Norwich
I have always bought a ticket before hand entering the train I need and I have only rarely refunded my ticket when my plan changes or if I know my dad or boyfriend can pick me up instead.
Please explain in more detail.
Don't respond to them. It isn't in your interests, say and do nothing. Ignore their correspondence.
WesternLancer
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OK - given you have replied to them you will probably need more advice as things develop. For now do not send them any further replies (or at least not without checking here what to do if they contact you again - and still probably do not reply).
If you have never done anything wrong with your tickets then you do not need to worry
BUT - think carefully if there is anything you have done with tickets before that they might think is wrong or suspicious?
This could include things like buying tickets but boarding the train at a different station and the ticket being scanned a barriers that are not the barriers at the station where the ticket originates from for example.
Buying tickets that don't cover the full journey between London and Norwich
When I say 'they' I mean the railways company's or ticket retailers computer because what they are doing is using algorithms to look for people with ticket buying records that the computer is set up to think might be suspicious - and the reason for this is because we see plenty of people who do try to find ways to evade paying the correct fare - so clearly it happens a lot.
Do not delete your ticket buying account or records, because that puts you at a disadvantage in not being able to check your own records - but you may want to think about buying tickets from a different retailer in future - one that does not routinely trawl all their data to send people accusatory messages of example.
But have a look at your past ticket buying records to see if it shows anything that they might think is suspicious
But I'm not accusing you of doing these things - but have a think why you might have got sent an e-mail like that.
No.
Oh. Too late. It would have been far better not to respond. Now that you have, wait and see what they come back to you with. When they do, do not reply before seeking our advice. It’s your choice but failing to do so could result in you having to pay hundreds or even thousands of pounds when there’s no need to.
If I don’t respond wouldn’t it make the issue worse?
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I’ve looked at my past record and I can see that I’ve refunded 4 in a row but few weeks apart. But all for a valid reason apart from one where I got off at Stratford but used my credit card to tap out by accident. I tried to be cheeky and apply for a refund which did get approved but this was in July. I didn’t think much of it. Can they track TFL aswell? If so this might be the case?
No. They have no actual evidence against you. We know from experience that the email you’ve been sent is what they send when they don’t have evidence and are just hoping to scare you into paying.
Don’t think into it too much - it’s literally just that their algorithm has flagged you up. It’s unlikely they’ll bother getting access to any TfL data.
Just wait for their response and when you get it come back for more help before doing anything.
No. They do not have proof of anything and are hoping you will admit fault and settle with a payment.
Do not reply.
Do not buy further tickets through whoever you buy tickets through, which is where any data they have which looks suspicious will have come from. Switch to another retailer.
If you were refunding used tickets, or not buying tickets for your whole journey, then stop doing this too, of course.
WesternLancer
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No. Not really because you have told them you have done nothing wrong.
I assume you told the truth.
I sent them this
Hello,
Can you explain why I am recieving this email?
I am confused as I have never done any fraud on greateranglia.
I have been using this service for many years consistently to and from London to Norwich
I have always bought a ticket before hand entering the train I need and I have only rarely refunded my ticket when my plan changes or if I know my dad or boyfriend can pick me up instead.
duffield
Established Member
Just to emphasise, if you do switch to another retailer (as advised in one post above), do not delete your old account, that just removes your access and does not prevent the rail companies obtaining the data.
WesternLancer
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Well if they reply to you to answer your question, head back here for advice before communicating with them in any way.
This is what I received today.
I did have a ticket from Stratford to Colchester but I cancelled it because my bf drove me to Colchester instead. I cancelled it ahead of time before the train even got to Colchester. It was my dad’s birthday that day and my cousin was meant to meet us at the Colchester north station. She saw the train on town station and got in before she could buy the ticket then she called me to buy a ticket for her and the train was already half way through when she did call and I had no other option but to buy this ticket.
How do I show proof that it wasn’t me on the train? Could I ask them to check cctv? I don’t think my cousin has a railcard. So I’m a bit stressed
I did have a ticket from Stratford to Colchester but I cancelled it because my bf drove me to Colchester instead. I cancelled it ahead of time before the train even got to Colchester. It was my dad’s birthday that day and my cousin was meant to meet us at the Colchester north station. She saw the train on town station and got in before she could buy the ticket then she called me to buy a ticket for her and the train was already half way through when she did call and I had no other option but to buy this ticket.
How do I show proof that it wasn’t me on the train? Could I ask them to check cctv? I don’t think my cousin has a railcard. So I’m a bit stressed
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Haywain
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As per numerous posts above, DO NOT RESPOND.
It isn't in your interests to respond to them, doubly so given what GA suspect you to have done. Dont reply.
I’m a law student so I don’t really want this to bite me in the back in the future. I can’t have anything like this in my record. Honestly I have a railcard which they’re asking for all I’m thinking of is how I can prove to them that it wasn’t me and if it wasn’t me would they ask for my cousins details? I don’t want her to get in any trouble
jon81uk
Member
For future reference if you tap a contactless card in error when you already hold a paper/eticket ticket, contact TfL to get the contactless charge removed, if you already scanned the eticket at the beginning of the trip it is used and therefore may not be able to be refunded. TfL will usually refund occasional errors when you phone/email them.
Haywain
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For anything to "bite back" in the future you will have to provide the train company with evidence of your own wrongdoing. Currently they only have suspicion and, if you do not respond, that is all they will have.
You don’t need to. They would need to prove that it was you, and they can’t.
No. DO NOT RESPOND.
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This exactly.
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Greater Anglia Fraud Investigation Email
Hi guys, I have been doing some research on this I have received the same letter man others have received and just wanted some advice. I would like to see this matter closed as quick as possible but the most common advice I've seen is 'Ignore' and 'It's an exercise to catch you' Is that truly...
www.railforums.co.uk
See posts 15, 16 and 17 in this thread:
So I replied the initial email and then they sent another on 17th of December saying if they don’t hear from me they’ll be passing me over to prosecutions team but haven’t heard anything back
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