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Advance Single valid via a station not on the route?

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CarrotPie

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I'm looking on Trainsplit for a journey from Charing Cross to Chatham, changing at Paddock Wood and Strood, because I'm awkward. Trainsplit has very kindly found me the correct itinerary straight away (unlike some other journey planners!) and given me two advance tickets (screenshot below). However, the second one (PDW-CTM) says that it is "valid only for travel via (changing trains or passing through) Shortlands", even though the route doesn't go anywhere near Shortlands.

Inputting the code SA into the National Rail restriction code thingy says that the ticket is "only valid on booked train and connecting services only", but then it goes on to say that the "restriction applies Monday to Friday (excluding Bank Holidays)", which is interesting, because the ticket in question is for a bank holiday. However, the "notes" on code SA state that "in addition, travel must be made on the service(s) on which the passenger is booked." It all seems like a bit of a mess to me - can someone figure out what's going on and what Shortlands has to do with it?

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Vexed

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The data for that advance ticket has the route as 00541 VIA STROOD, with the journey planner description as in the screenshot saying via Shortlands. The data journey planners use has it as via Strood (Kent).

Take the itinerary over the dodgy route restriction!
 

Bletchleyite

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An Advance fare is valid on the booked itinerary (and not otherwise outside disruption) so ignore that and travel on the itinerary, as @Vexed says. On paper tickets route restrictions aren't even (if I recall) printed on Advances any more because of the confusion they can cause.
 

MrJeeves

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The data for that advance ticket has the route as 00541 VIA STROOD, with the journey planner description as in the screenshot saying via Shortlands. The data journey planners use has it as via Strood (Kent).
I will be sending an email...

== Doublepost prevention - post automatically merged: ==

This route code used to be for via Shortlands, but has been re-configured/re-used to now be for "via Strood" just a couple of days ago.

I'm not sure why, given that 00771 VIA STROOD also exists, and was being used before 1 March.

The descriptions shown on tickets and journey planners weren't changed to reflect this, but have now been updated and should reflect this from tomorrow.
 
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CyrusWuff

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I will be sending an email...

== Doublepost prevention - post automatically merged: ==

This route code used to be for via Shortlands, but has been re-configured/re-used to now be for "via Strood" just a couple of days ago.

I'm not sure why, given that 00771 VIA STROOD also exists, and was being used before 1 March.
Someone in Southeastern's Pricing Team had a brainfart, perhaps?
 

MrJeeves

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Someone in Southeastern's Pricing Team had a brainfart, perhaps?
Maybe! I wonder if they're following Avanti's lead and we'll get STROOD ONLY, VIA STROOD, VIASTROOD, VIA SOO and some more to add to the mix?

== Doublepost prevention - post automatically merged: ==

The description has been updated to say Via Strood this morning.
 
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