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All New Dumfries and Galloways area:

harz99

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14 Jul 2009
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I was up there a few weeks ago and got on 8 Houstons buses and has no issues with boarding. The issues that I found with Houstons was the fares were astronomical and at times, illogical with no day tickets available (so you can't save money). For example, it costs more to get from Lockerbie to Annan than it does to get to Carlisle. Comments I overheard too were that between Castle Douglas and Dumfries the price is different whether you get on the 500 or 502 despite them being the exact same route.
I'm not sure if it's still the same, but Scotland used to have a different way of reimbursement for lost revenue where free (OAP and such) passes are used.

The full amount of the fare for the journey made was claimed rather than a flat rate per journey as in England and maybe Wales, this almost certainly resulted in higher single fares being charged, and those unfortunates who actually pay for their travel suffer.
 
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318266

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S&W of Alexander Dennis, N&E of Wrightbus
I'm not sure if it's still the same, but Scotland used to have a different way of reimbursement for lost revenue where free (OAP and such) passes are used.

The full amount of the fare for the journey made was claimed rather than a flat rate per journey as in England and maybe Wales, this almost certainly resulted in higher single fares being charged, and those unfortunates who actually pay for their travel suffer.
It has never been the full amount but it is certainly a proportion.
 

JKP

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3 Jan 2023
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726
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SE Scotland
I'm not sure if it's still the same, but Scotland used to have a different way of reimbursement for lost revenue where free (OAP and such) passes are used.

The full amount of the fare for the journey made was claimed rather than a flat rate per journey as in England and maybe Wales, this almost certainly resulted in higher single fares being charged, and those unfortunates who actually pay for their travel suffer.
Sensibly, Scotland has a national concessionary fare scheme administered by Transport Scotland. Operators are currently paid at 52.9% of the single adult fare foregone which is substantially less than when the scheme was introduced 20 years ago. There are different rates for the under 22 free travel scheme.
 

markymark2000

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I'm not sure if it's still the same, but Scotland used to have a different way of reimbursement for lost revenue where free (OAP and such) passes are used.

The full amount of the fare for the journey made was claimed rather than a flat rate per journey as in England and maybe Wales, this almost certainly resulted in higher single fares being charged, and those unfortunates who actually pay for their travel suffer.
While I agree with you on that, that is why most operators offer day tickets as those aren't taken into account for the reimbursement formula in Scotland. Houstons don't currently offer that for some bizarre reason so not only are the fares high, but there is no multi journey savings to be had, unless you opt for the £30 weekly (which is reasonable given the network I think, but then why not offer a £10 day ticket?)
 

harz99

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14 Jul 2009
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While I agree with you on that, that is why most operators offer day tickets as those aren't taken into account for the reimbursement formula in Scotland. Houstons don't currently offer that for some bizarre reason so not only are the fares high, but there is no multi journey savings to be had, unless you opt for the £30 weekly (which is reasonable given the network I think, but then why not offer a £10 day ticket?)
Possibly because virtually the whole network in their operating area is tendered, it maybe that their contract with Dumfries and Galloway Council/SWESTRANS does not allow them to, or they simply don't wish to lose the revenue foregone from the higher single and return journey fares?
 
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markymark2000

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Possibly because virtually the whole network in their operating area is tendered, it maybe that their contract with Dumfries and Galloway Council/SWESTRANS does not allow them to, or they simply don't wish to lose the revenue foregone from the higher single and return journey fares?
McCalls offer a day of ticket and so I don't think that it's a D&G/SWESTRANS issue.

I think it is a Houstons issue, and whatever the reasons for it, it's somewhat illogical and it doesn't take away from the fact it makes fares very expensive if you dare to use multiple services.
 

Megafuss

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5 May 2018
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Spalding
I'd hate to see how much their day tickets would cost....a return from a Dumfries to Edinburgh is nigh on £24!

Now, I like an Evora as much as the next person...but not THAT much
 

markymark2000

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I'd hate to see how much their day tickets would cost....a return from a Dumfries to Edinburgh is nigh on £24!

Now, I like an Evora as much as the next person...but not THAT much
A weekly for everywhere bar Edinburgh (though they didn't say how far on the 101 the ticket is valid to) is £30.

So even £8-£10 day ticket would be the sensible price range.
McCalls is £8 day ticket but I appreciate their network is a bit smaller.
 

harz99

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14 Jul 2009
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I'd hate to see how much their day tickets would cost....a return from a Dumfries to Edinburgh is nigh on £24!
Which is exactly why Houston's will either not be able to, or wish to, offer a £10 day ticket!
 

markymark2000

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Have you a link for that, please? Meaning to have a trip that way
They don't publicise it, I only found out because I emailed them.

Which is exactly why Houston's will either not be able to, or wish to, offer a £10 day ticket!
Operators can (and do) have zonal day tickets or exceptions to network wide day tickets. And nothing at all stops them doing that for Edinburgh and only have the day ticket valid on the core network and not include the section that is 60 miles away from the rest of the network.
 

Deerfold

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There used to be a rather good Dumfries and Galloway Discovery ticket valid on all operators (I found it worth using for just 3 journeys on a circular trip) but sadly that seems to have died in 2021.
 

ChrisC

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7 Oct 2018
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Nottinghamshire
There used to be a rather good Dumfries and Galloway Discovery ticket valid on all operators (I found it worth using for just 3 journeys on a circular trip) but sadly that seems to have died in 2021.
In June 2019 I stayed in a Dumfries hotel and had a great 7 days exploring the area by bus. I tried to find information about the Discovery Ticket back then but there was nothing on the bus operators websites. I ended up restricting my travel to Stagecoach but had a fantastic week using a Stagecoach South West Scotland 7 Day Megarider. It‘s a lovely unspoilt area and something that I would like to do again. However, with the current situation of no day tickets or multi operator weekly ticket and the very high single fares, I would use my car instead.
 
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overthewater

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16 Apr 2012
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9,132
It's the saga that never ends. I think the council has a lot to answer for since they made that awful mess back last summer.


A school bus service in Dumfries and Galloway is set to be axed leaving up to 200 pupils at risk of not having suitable transport to get to school. Parents of non-catchment pupils at Wallace Hall Academy in Thornhill now say they will have to try and find alternative arrangements to ensure that their children can make it to school. There are currently two buses that run from Dumfries to the school in Thornhill with one of those now set to be scrapped.

Speaking to ITV Border, Laura Keenan who is the Chair of the parent council at Wallace Hall Academy said: "We went through all this and we were left in chaos and we got it sorted out where the buses had been brought back up to, where there were adequate provision, and we thought that was it. We thought the job was done, everyone was happy and we were certainly happy. "We got all the kids to school, everything's fine and then for this to happen again, I just thought what are they thinking of. "It is supposed to provide adequate transport where there's a need, not dictate where people are and aren't allowed to go."

Around half of the pupils enrolled at the school at now potentially without suitable transport from July. James Driscoll's son was recently left at the roadside when the school bus was too busy to pick him up.

James said: "If he was to be left at the bus stop, the chances are we're going to have to then find arrangements to get him to school. "That that's not something that can be done easily. Because both his parents work full time now. "This is only the second village and the bus has another 11 miles to go from here. It is something that is going to have a massive impacts on the school."
 
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markymark2000

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It's the sage that never ends. I think the council has alot to answer for since they made that awful mess back last summer.
The figures don't seem to add up. 200 students are at risk of not having transport to school, but as I understand it, the council are only paying for a dupe bus. Given McCalls only run single deckers, I can't see how removing 1 single decker size bus would mean 200 students can't get to school?
 

Stan Drews

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5 Jun 2013
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200 people at risk by the withdrawal of one single deck bus. What size is this bus? o_O :D
 

Al Pal

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12 May 2019
Messages
7
If the bus is carrying a full load in the morning and afternoon surely the bus can run commercially? JMB are doing this in South Lanarkshire and by the sound of things making a good fist of it. I take the youngsters that travel to school from Dumfries to Thornhill are placement requests. As there are four secondary schools in Dumfries. I struggle with the financial situation to see if D&G Council have a choice. I think this one is on the operator wanting a hand out from the council.
 

RT4038

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22 Feb 2014
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If the bus is carrying a full load in the morning and afternoon surely the bus can run commercially?
Depends what the fares are? in my local area, coach companies charge pupils £1200-1400 per annum (roughly £7 per day) to be paid for up front, for a school service with a full load (60 pax). More if the numbers are lower.
 

JKP

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3 Jan 2023
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SE Scotland
Depends what the fares are? in my local area, coach companies charge pupils £1200-1400 per annum (roughly £7 per day) to be paid for up front, for a school service with a full load (60 pax). More if the numbers are lower.
These pupils will be being carried free of charge using their under 22 cards. Therefore most will be recording half the adult fare less the generation factor when it comes to the claim from Transport Scotland. The operator has been charging the Council £230 per day I believe to provide the duplicate.
 

Al Pal

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12 May 2019
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There is clearly strong demand — two full buses morning and afternoon suggests that. Under-22 travel is reimbursed through the national concession scheme, so passengers are not travelling for free in revenue terms. If the loadings are consistently high, surely this is ultimately a commercial decision for the operator rather than an ongoing council subsidy issue.

I would have thought a commercial service it’s down to the operator to supply significant capacity. D&G Council don’t have any statutory conditions to fund school transport for placement requests. For me unless the facts change and the article is not an accurate this is on the operator and not D&G Council. £44k a year to run a dupe wow!
 

RT4038

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I would have thought a commercial service it’s down to the operator to supply significant capacity.
No it is not. The Operator can choose to provide a particular amount of capacity, and if everybody is not conveyed then hard luck.

There is clearly strong demand — two full buses morning and afternoon suggests that. Under-22 travel is reimbursed through the national concession scheme, so passengers are not travelling for free in revenue terms. If the loadings are consistently high, surely this is ultimately a commercial decision for the operator rather than an ongoing council subsidy issue.
If the reimbursement is not covering the costs of operation then the operator has to either subsidise it out of their own money, get the local Transport Authority (D&G in this case) to subsidise it, or not operate it. 'Strong demand' of concessionary fare passengers in itself does not necessarily pay the bills.

£44k a year to run a dupe wow!
As this dupe is going to be run at the time of day when all their buses are going to be in use (i.e. at the time of peak demand), it will require another bus in the fleet and another driver. Someone has got to pay the bills.
 

Dwarfer1979

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Leicester
If the bus is carrying a full load in the morning and afternoon surely the bus can run commercially? JMB are doing this in South Lanarkshire and by the sound of things making a good fist of it. I take the youngsters that travel to school from Dumfries to Thornhill are placement requests. As there are four secondary schools in Dumfries. I struggle with the financial situation to see if D&G Council have a choice. I think this one is on the operator wanting a hand out from the council.
Not necessarily. My employers had to drop a route that involved 3 buses running full (almost 200 students were carried every day at its height) down a corridor to local schools because it wasn't commercially viable, we didn't have the levers to make it do so and the costs it was importing to the rest of the network by having to run larger (and so more fuel hungry) vehicles all day on other routes for the rest of the day was making the whole network loss making - another operator who did have those levers was able to take them on but a single full bus journey, particularly on child rate fares, doesn't make running a bus commercial on its own. If you have enough off-peak service work then a full school bus is a nice piece of extra revenue to support those services. Coach operators will often be able to pick up private hires and the like and so having some school work to help pay for the resource to be available when something more lucrative comes up may be a help. You may also be able to make it viable if you have part time drivers, and relatively cheap older vehicles, who are happy to only have a few hours work a day keeping the knock on costs down to a minimum. As a bus operator we didn't have suitable vehicles or staff to try and enter the private hire market, our pay agreement didn't allow for the sort of very part time duties these schools would require and the demand for school travel into the main town in the area (due to how education worked in this highly rural, county border area) was an order of magnitude higher than the local bus network could require off-peak.

All of the above does also depend on there being a company that has a bus and driver available to do the work. If the local companies are already running as many buses as their discs would allow (or their depot can accomodate) then they can't add an extra bus into the fleet to cover it whilst if it is difficult to recruit drivers in the area they may not feel they could staff extra work if they took it on. Winning a council contract, with a length of a couple of years, may be enough extra revenue to support the time/effort/money of applying for more discs or the cost of adjusting the depot to allow more buses to be fitted or to give a pay rise to drivers which may help attract a couple of extra drivers to allow more work to be taken on.
 

RT4038

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Winning a council contract,
More to the point - a council contract will have been won at a rate that the operator is happy to run at (and hopefully that happiness translates into a profit for them), rather than a commercial bus service relying entirely on concessionary fare reimbursement (on a take it or leave it basis) subject to the vagaries of how many children actually travelled. Few operators would be interested in such an arrangement, frankly, unless perhaps it fits in with other lucrative runs.
 
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markymark2000

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There is clearly strong demand — two full buses morning and afternoon suggests that. Under-22 travel is reimbursed through the national concession scheme, so passengers are not travelling for free in revenue terms. If the loadings are consistently high, surely this is ultimately a commercial decision for the operator rather than an ongoing council subsidy issue.
It's worth noting that in JMBs case (as I know you mentioned it above), because the buses are primarily school buses and unlikely to be used by members of the public, JMB can play the concessionary system similar to what the coach operators are doing. Setting a high adult fare to get high reimbursement back.
McCalls are running this as a service bus as well and so if they set the normal fares too high, they risk losing all of their normal passengers.

Not a specific area of expertise but someone may be able to advise. I believe a workaround could be for McCalls to register a commercial schools only service using a separate route number, which runs 2 minutes ahead of their commercial route. Then put high normal fares on the school route and try to nudge the school kids onto that to get the higher reimbursement (leaving the normal commercial bus behind for 'left over' students and and normal passengers).

I would have thought a commercial service it’s down to the operator to supply significant capacity. D&G Council don’t have any statutory conditions to fund school transport for placement requests. For me unless the facts change and the article is not an accurate this is on the operator and not D&G Council. £44k a year to run a dupe wow!
The rate feels slightly higher than average for this kind of work but I am basing off other areas which seem to average 30-40k for a school bus tender. Is this dupe not an emergency tender though? If so that would normally attract a higher price too and so perhaps should be considered.
 

JKP

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3 Jan 2023
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SE Scotland
If assuming the duplicate bus is travelling light from the depot at Lockerbie and returning there after completing its run that is a total of 100 miles a day. £230.00 therefore sounds rather reasonable though I do not know what the fare is being charged and hence how much concessionary revenue compensation is being received.
 

route101

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16 May 2010
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Is there any scope to provide more 102 services via Thornhill. Only one journey exists one way.
 

JKP

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3 Jan 2023
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Is there any scope to provide more 102 services via Thornhill. Only one journey exists one way.
It is rather surprising that Thornhill has been reduced to only one journey in one direction. From what I recall many years ago, passengers travelling north from Thornhill were very much in single digits. The main passenger flow was between Dumfries and Thornhill. The whole route south of Biggar is somewhat tenuous but suspect there is more demand on the Moffat journeys. It would probably be best if the 102 was discontinued completely.
 
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Lancaster
Can anyone please explain the difference in cost between my ticket from Carlisle to Annan, on the 79 Stagecoach service, yesterday morning, and the reverse journey in the afternoon, and which was the correct price?

Boarding at Carlisle, I asked the driver if I could use my consessionary bus pass as far as Gretna, and then pay for the Gretna to Annan part. He charged me £3.70 for a through ticket from Carlisle to Annan. Coming back, a different driver charged me £4.50 for the Annan to Gretna stretch, and I was told to present my card in Gretna.

Scan_20260712 (1).png
 

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