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Viscount Travel group to cease abruptly.!

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EYFanatic

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His family situation probably has saved him from going bust.
He/Viscount were not going bust and he was clear on this subject to a number of people that mentioned it... He had nearly a £150,000 profit, but the lies and stress he was going through with his wife and other family members made him surrender

That being said, I hope to see a more *ahem ahem* United *ahem ahem* front next year
 
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richard13

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He had nearly a £150,000 profit
His accounts published on companies house show that at 31 Dec 2024 he had assets of £19,693 up £5800 from Dec 2023.
A profit of £150,000 seems very unlikely. The bus industry is not that profitable.
 

EYFanatic

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His accounts published on companies house show that at 31 Dec 2024 he had assets of £19,693 up £5800 from Dec 2023.
A profit of £150,000 seems very unlikely. The bus industry is not that profitable.
That is what he told me and a number of passengers on Friday who mentioned the rumour being spread by another operator and I have no reason to doubt Mr Merryweather's word on the matter
 

NoMorePacers

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He/Viscount were not going bust and he was clear on this subject to a number of people that mentioned it... He had nearly a £150,000 profit, but the lies and stress he was going through with his wife and other family members made him surrender

That being said, I hope to see a more *ahem ahem* United *ahem ahem* front next year
The communication I saw from him made reference to turnover (ie revenue), not profit. I know this is verging on semantics but still worth clarifying.
 

richard13

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I will also comment that he withdrew his bus services without observing the statuary notice period. Also various private hire obligations have not been met. That will not go down well with the Traffic Commissioners or his customers for potential revival.

If he had a £150,000 turnover, he could easily be making a loss. Turnover tells you nothing about financial success.
 

JKP

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He/Viscount were not going bust and he was clear on this subject to a number of people that mentioned it... He had nearly a £150,000 profit, but the lies and stress he was going through with his wife and other family members made him surrender

That being said, I hope to see a more *ahem ahem* United *ahem ahem* front next year
For comparison I had a look at a 1978 United timetable which showed 9/10 journeys between Scarborough and Pickering except from late June to second week in September when there were 13 journeys. East Yorkshire operate 9 journeys so is comparable though the route taken may be different. This would suggest to me that there is insufficient demand especially outside the main holiday period for an hourly service along this corridor.
 

EYFanatic

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The communication I saw from him made reference to turnover (ie revenue), not profit. I know this is verging on semantics but still worth clarifying.
I see... Well he said profit on the day, though maybe his mind wasn't on the correct word to use and was concentrating on closing things up quietly and with dignity.

I see on the Facebook page of Coach and Bus Week that there is a vile campaign to report everything about him and the company to the TC and to forever ban him from owning a bus company. I can't link to the exact comment thread, but I've tried to link to the below for people to look at themselves

Coach And Bus Week Post
 

mayneway

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I see... Well he said profit on the day, though maybe his mind wasn't on the correct word to use and was concentrating on closing things up quietly and with dignity.

I see on the Facebook page of Coach and Bus Week that there is a vile campaign to report everything about him and the company to the TC and to forever ban him from owning a bus company. I can't link to the exact comment thread, but I've tried to link to the below for people to look at themselves

Coach And Bus Week Post
Two things here.
Firstly if he was making anything near the profit you’re suggesting he made, he wouldn’t be closing up shop. He could well afford a manager go run things day to day so he could focus on family things.

Secondly, he can hardly close up quietly with dignity when he’s not following the notice period, and potentially leaving people high and dry next week. There’s no dignity about that!

I’ll be honest, given his past record I'm surprised he’s even been granted a licence in the first place!
 

KHCT

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I see... Well he said profit on the day, though maybe his mind wasn't on the correct word to use and was concentrating on closing things up quietly and with dignity.

I see on the Facebook page of Coach and Bus Week that there is a vile campaign to report everything about him and the company to the TC and to forever ban him from owning a bus company. I can't link to the exact comment thread, but I've tried to link to the below for people to look at themselves

Coach And Bus Week Post
I have no skin in the game, although it's always sad to see an independent go, but I observe that the plug has been pulled with less than a weeks notice which is (as already noted) not following regulations, has likely let passengers down who have made plans around the advertised service and, most importantly, likely put people out of work with essentially zero notice. None of that is likely to endere anyone, whatever the circumstances.

As for the route, it's a deeply rural one with a very small passenger base in the winter months, so making ends meet would be very tough. I also seem to recall that North Yorkshire is one of the least generous councils for bus pass remuneration, so even if the bus was full of 'free' pass users it would still likely not cover costs. If there was money to be made on that corridor, surely EY would be going after it?
 

Qwerty133

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I will also comment that he withdrew his bus services without observing the statuary notice period. Also various private hire obligations have not been met. That will not go down well with the Traffic Commissioners or his customers for potential revival.

If he had a £150,000 turnover, he could easily be making a loss. Turnover tells you nothing about financial success.
I have no knowledge of the company or area but is there any evidence that he has left any private hire booking without transport. It was originally suggested that he would be subcontracting or arranging alternative suppliers for such jobs (which seems to be a somewhat routine occurrence in any case where companies are offered more work than they can handle).
 

EYFanatic

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I have no skin in the game, although it's always sad to see an independent go, but I observe that the plug has been pulled with less than a weeks notice which is (as already noted) not following regulations, has likely let passengers down who have made plans around the advertised service and, most importantly, likely put people out of work with essentially zero notice. None of that is likely to endere anyone, whatever the circumstances.

As for the route, it's a deeply rural one with a very small passenger base in the winter months, so making ends meet would be very tough. I also seem to recall that North Yorkshire is one of the least generous councils for bus pass remuneration, so even if the bus was full of 'free' pass users it would still likely not cover costs. If there was money to be made on that corridor, surely EY would be going after it?
People outside the firm I can not speak for, but he has said in his official statement that he tried his best to get jobs for those that wanted to transfer to other companies or find them other work... Got to give him credit for that

As for the route, yes... Its rural - but does that mean they are not allowed a good bus service?
 

Flange Squeal

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As for the route, yes... Its rural - but does that mean they are not allowed a good bus service?
If enough people aren't going to actually use a frequent bus service, or there simply isn't sufficient people in the locality to support higher frequencies, then put simply, no. An operator running a route commercially can't afford to make a continual loss on it for obvious reasons, and a council supporting a more frequent timetable with high levels of subsidy per passenger journey wouldn't be a justifiable use of taxpayer money.
 

Andyh82

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I see... Well he said profit on the day, though maybe his mind wasn't on the correct word to use and was concentrating on closing things up quietly and with dignity.

I see on the Facebook page of Coach and Bus Week that there is a vile campaign to report everything about him and the company to the TC and to forever ban him from owning a bus company. I can't link to the exact comment thread, but I've tried to link to the below for people to look at themselves

Coach And Bus Week Post
There seems to be a generation of toxic bus enthusiasts coming through

If it isn’t being overly sycophantic it’s being overly negative like this. This generation seems to just love the ‘drama’

Like when an operator uses an unusual bus on a service. At one time enthusiasts would get tipped off so as to have a ride or take a photo. Now they take to social media asking if the operator will be ‘fined’ or wanting to dob them in with the council
 

mayneway

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There seems to be a generation of toxic bus enthusiasts coming through

If it isn’t being overly sycophantic it’s being overly negative like this. This generation seems to just love the ‘drama’

Like when an operator uses an unusual bus on a service. At one time enthusiasts would get tipped off so as to have a ride or take a photo. Now they take to social media asking if the operator will be ‘fined’ or wanting to dob them in with the council
When you set up any kind of business it comes with the risk of negative customer reviews and just negative feedback and criticism in general it’s not just in the bus and coach industry, but to be good at what you do you have to be willing to accept this negativity and deal with it in a professional way, something the owner here cannot do. Over the years he’s become somewhat of a pantomime ‘baddy’ with his toxic ways on social media and I think a lot of people play on that will pick up on every little thing.

It was very much an enthusiast operation with buses in various liveries aimed at enthusiasts - regular bus users wouldn’t give a damn about travelling on a dart in old stagecoach colours, yet he couldn’t deal with negative enthusiast comments.
 
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As for the route, yes... Its rural - but does that mean they are not allowed a good bus service?
As @KHCT alludes to above, North Yorkshire County Council has a very low reimbursement rate to operators for concessionary pass use.
This and many other services would be better if they would pay operators at the level that other local authorities manage.
 

mayneway

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As @KHCT alludes to above, North Yorkshire County Council has a very low reimbursement rate to operators for concessionary pass use.
This and many other services would be better if they would pay operators at the level that other local authorities manage.
But surly Nathan, having worked in the industry for many years would have known this when registering the service.

I believe he’s previously had connections with shoreline sun cruisers so would have some knowledge of what the reimbursements were like.
 

YorkRailFan

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As for the route, it's a deeply rural one with a very small passenger base in the winter months, so making ends meet would be very tough
It's roughly 18 miles. I think some people are underestimating the pull of Scarborough here. It has a General Hospital, as well as multiple big supermarkets (ALDI, LIDL, TESCO, Sainsbury’s) providing a greater variety than Pickering or Malton. Scarborough also has Sixth Form Colleges for students, many of whom will want to travel by bus and not necessarily during peak times due to flexibility of their timetable. Regionally, Scarborough is an important town for those in the surrounding rural areas as far out as Pickering. That's before you bring in any sort of tourist attractions in Scarborough.

I think Coastliner being hourly to Malton gives the impression that more people travel to Malton than Scarborough from Pickering, but Coastliner offers locals in Pickering hourly access to York and even Leeds, and also tourists from York & Leeds to Pickering and the Moors. Scarborough has much more to offer than Malton for those in Pickering yet the bus service connecting Pickering & Scarborough is worse* than the one connecting Pickering & Malton.

*Except on Sundays when the 28 provides a better service than Coastliner 840 in terms of frequency.
 

markymark2000

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I see... Well he said profit on the day, though maybe his mind wasn't on the correct word to use and was concentrating on closing things up quietly and with dignity.
This is what Nathan put in the Bustimes discord the other day.

"To clear everything up the company is NOT in any financial difficulties our turnover last year was over £130,000.
...
The buses will all be safe!
Some I'm keeping others will be sold."

(Some bits deliberately not quoted as it's a bit personal and would likely need trigger warnings and not sure if details being on a searchable forum is best).
 

Ballyheigue

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Regarding the loss of Viscount's X28 and it's impact, during the Summer there is way too much demand on the corridor, but during the winter there isn't enough demand. East Yorkshire don't want to risk putting on additional 28 journeys on a commercial basis otherwise they would have already done it. Because the 28 is commercial I don't think North Yorkshire Council are legally allowed to subsidise additional journeys so the solution I think is for North Yorkshire Council to legislate that all local businesses who want tourists to come to Pickering cough up for public transport provision at what ever price is quoted by local bus companies during busy times, call it a tourist tax in one sense. Tourists won't go away because of it, with that vintage railway and the castle knocking about, you've also got other stuff nearby such as Flamingo Land and Dalby Forest as well as Scarborough 17 miles down the road and I doubt Malton is well equiped to cope with all the additional tourists so it's a win win for the council.
 

JKP

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Regarding the loss of Viscount's X28 and it's impact, during the Summer there is way too much demand on the corridor, but during the winter there isn't enough demand. East Yorkshire don't want to risk putting on additional 28 journeys on a commercial basis otherwise they would have already done it. Because the 28 is commercial I don't think North Yorkshire Council are legally allowed to subsidise additional journeys so the solution I think is for North Yorkshire Council to legislate that all local businesses who want tourists to come to Pickering cough up for public transport provision at what ever price is quoted by local bus companies during busy times, call it a tourist tax in one sense. Tourists won't go away because of it, with that vintage railway and the castle knocking about, you've also got other stuff nearby such as Flamingo Land and Dalby Forest as well as Scarborough 17 miles down the road and I doubt Malton is well equiped to cope with all the additional tourists so it's a win win for the council.
There is no reason why North Yorkshire Council could not pay East Yorkshire to provide additional journeys on this route. At one time this could have been done through a de-minimus payment but think Councils can now do this using BSIP monies. However, NYC have never exactly been known for their pro public transport policy so cannot see it happening anytime soon.
 

YorkRailFan

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Regarding the loss of Viscount's X28 and it's impact, during the Summer there is way too much demand on the corridor, but during the winter there isn't enough demand. East Yorkshire don't want to risk putting on additional 28 journeys on a commercial basis otherwise they would have already done it. Because the 28 is commercial I don't think North Yorkshire Council are legally allowed to subsidise additional journeys so the solution I think is for North Yorkshire Council to legislate that all local businesses who want tourists to come to Pickering cough up for public transport provision at what ever price is quoted by local bus companies during busy times, call it a tourist tax in one sense. Tourists won't go away because of it, with that vintage railway and the castle knocking about, you've also got other stuff nearby such as Flamingo Land and Dalby Forest as well as Scarborough 17 miles down the road and I doubt Malton is well equiped to cope with all the additional tourists so it's a win win for the council.
East Yorkshire does receive subsidy for the 28 from North Yorkshire Council, I believe for the Sunday service and for journeys between Pickering & Kirkbymoorside.
 

stevieinselby

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His accounts published on companies house show that at 31 Dec 2024 he had assets of £19,693 up £5800 from Dec 2023.
A profit of £150,000 seems very unlikely. The bus industry is not that profitable.
As I have previously said, Viscount only started running the X28 and the 126 school service in September 2025, prior to that it was just vintage hire, so whatever their financial situation was in 2023 or 2024 is completely irrelevant to how viable their stage carriage and school services were.
 

TheGrandWazoo

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It's roughly 18 miles. I think some people are underestimating the pull of Scarborough here. It has a General Hospital, as well as multiple big supermarkets (ALDI, LIDL, TESCO, Sainsbury’s) providing a greater variety than Pickering or Malton. Scarborough also has Sixth Form Colleges for students, many of whom will want to travel by bus and not necessarily during peak times due to flexibility of their timetable. Regionally, Scarborough is an important town for those in the surrounding rural areas as far out as Pickering. That's before you bring in any sort of tourist attractions in Scarborough.
By the same token, we shouldn't overestimating the potential market either. Pickering is a small, and affluent, market town. The villages in between are Thornton le Dale (already served by the 840), Snainton and Ebberston - there's not that many chimney pots on that route until you reach East Ayton and Scarborough 'burbs. Thirsk to York is a similar distance - Thirsk and Sowerby (as they're one place really) is a bit larger than Pickering but the real difference is places like Easingwold and Skelton can help push up patronage to sustain an hourly frequency.

In summer, there will be an uptick in patronage but this time of year, it's pretty thin at times and many of those are Twirly pass holders for which North Yorkshire Council pays a derisory amount.
There is no reason why North Yorkshire Council could not pay East Yorkshire to provide additional journeys on this route. At one time this could have been done through a de-minimus payment but think Councils can now do this using BSIP monies. However, NYC have never exactly been known for their pro public transport policy so cannot see it happening anytime soon.

East Yorkshire does receive subsidy for the 28 from North Yorkshire Council, I believe for the Sunday service and for journeys between Pickering & Kirkbymoorside.
North Yorkshire does have some BSIP funds available (I think) and perhaps this is one area where they might step in. That said, services in the county are so thin once you leave Scarborough, York and Harrogate areas that the money might have to stretch a long way. NY has never been very pro-bus
 

stevieinselby

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By the same token, we shouldn't overestimating the potential market either. Pickering is a small, and affluent, market town. The villages in between are Thornton le Dale (already served by the 840), Snainton and Ebberston - there's not that many chimney pots on that route until you reach East Ayton and Scarborough 'burbs. Thirsk to York is a similar distance - Thirsk and Sowerby (as they're one place really) is a bit larger than Pickering but the real difference is places like Easingwold and Skelton can help push up patronage to sustain an hourly frequency.

In summer, there will be an uptick in patronage but this time of year, it's pretty thin at times and many of those are Twirly pass holders for which North Yorkshire Council pays a derisory amount.
Villages along the A170 from Irton to Pickering (inclusive) have a population of about 15k, and then about a further 7.5k in villages from Middleton along to Helmsley (inclusive), making about 22.5k people living along the route of the 28 beyond Seamer. That compares favourably with the A19 corridor, which has about 21.5k people living in towns and villages from Skelton along to Thirsk and Sowerby, which gets an hourly service plus additional journeys on the 29 (to Skelton), 31X (to Easingwold) and 80 (to Shipton) and other journeys to Easingwold along the B1363 corridor on the 40, and then there's a regular train service from Thirsk to York on top.

Sure, Scarborough may not have the same potential as a traffic destination compared to York, but the 28 has more potential for outbound tourist traffic, ie people travelling from Scarborough to Pickering and Helmsley, whereas a lot fewer people will be travelling out from York to Easingwold and Thirsk.

Up until 2022, buses between Scarborough and Helmsley had been on average every 75 minutes (but irregular) up to every hour – dropping down to only every 2 hours is a significant cut on a long-standing route.
 

TheGrandWazoo

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Villages along the A170 from Irton to Pickering (inclusive) have a population of about 15k, and then about a further 7.5k in villages from Middleton along to Helmsley (inclusive), making about 22.5k people living along the route of the 28 beyond Seamer. That compares favourably with the A19 corridor, which has about 21.5k people living in towns and villages from Skelton along to Thirsk and Sowerby, which gets an hourly service plus additional journeys on the 29 (to Skelton), 31X (to Easingwold) and 80 (to Shipton) and other journeys to Easingwold along the B1363 corridor on the 40, and then there's a regular train service from Thirsk to York on top.

Sure, Scarborough may not have the same potential as a traffic destination compared to York, but the 28 has more potential for outbound tourist traffic, ie people travelling from Scarborough to Pickering and Helmsley, whereas a lot fewer people will be travelling out from York to Easingwold and Thirsk.

Up until 2022, buses between Scarborough and Helmsley had been on average every 75 minutes (but irregular) up to every hour – dropping down to only every 2 hours is a significant cut on a long-standing route.
If you’re talking about to Helmsley, then that’s a totally different argument. It’s another 40 mins and more resources to serve a similar population.

And as we all know, Thirsk station is halfway to Carlton Miniott! Hardly a competitor to the bus between Thirsk/Sowerby to York.

Yes, there might be an uplift in passengers heading from Scarborough into Ryedale in high summer but not in a wet February!
 

SCH117X

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There is a proposal for a Tourist Tax by the York & North Yorkshire mayor with pubic transport being inidcated as one of the beneficiaries. Sepaetely there is a propoal for a Ripon to Thirsk express service providing connections to the ECML at Thirsk station. Just extend that eastwards to Helmsley and you have the old 128 reformed Ripon-Scarborough. Crews swopped vehicles at Helmsley.
 

stevieinselby

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If you’re talking about to Helmsley, then that’s a totally different argument. It’s another 40 mins and more resources to serve a similar population.
The 30 takes 3 buses to serve that population.
With 3 buses on the 28 (which is what they traditionally had for most of the time), they could go back to about a 1h20 frequency, same resources needed for the same population, which would be a considerable improvement over the current service.
It's unfortunate that the way the timings work out, it isn't possible to run hourly to Pickering and 2-hourly to Helmsley with only 3 buses – there's the right amount of running time there, but the timings don't tie up.
 

Simon75

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Would the depot of use to another operator? (Didn't Pickering once have a garage during United Automobile years )
Whats happening to the vehicles ?
What vintage vehicles do they have ?
 

YorkRailFan

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Thirsk to York is a similar distance - Thirsk and Sowerby (as they're one place really) is a bit larger than Pickering but the real difference is places like Easingwold and Skelton can help push up patronage to sustain an hourly frequency.
Thirsk/Sowerby & Easingwold do not have an hourly express service to York. The 30X is bi-hourly, alternating with the 30 that also serves Alne & Tollerton.
Villages along the A170 from Irton to Pickering (inclusive) have a population of about 15k, and then about a further 7.5k in villages from Middleton along to Helmsley (inclusive), making about 22.5k people living along the route of the 28 beyond Seamer. That compares favourably with the A19 corridor, which has about 21.5k people living in towns and villages from Skelton along to Thirsk and Sowerby, which gets an hourly service plus additional journeys on the 29 (to Skelton), 31X (to Easingwold) and 80 (to Shipton) and other journeys to Easingwold along the B1363 corridor on the 40, and then there's a regular train service from Thirsk to York on top.
The 40 provides an hourly service along the B1363. If you miss a 30/30X, it's quicker to get the next 40 if going to Easingwold. Unfortunately, a lot of journeys on the 29, 31X & 80 end up operating within a few minutes of a 30/30X anyway (but not all) so don't always add extra capacity.
By the same token, we shouldn't overestimating the potential market either. Pickering is a small, and affluent, market town.
Well yes, but Pickering has no hospital or College. It has a LIDL, which is right opposite where the 28 stops, along with a small Coop. Scarborough is a good place for those along the A170 to go instead of York as its closer and will usually have less traffic than York, whilst having the essentials. Coastliner caters well to Pickering-York demand with an hourly service Monday-Saturday.
 

TheGrandWazoo

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Thirsk/Sowerby & Easingwold do not have an hourly express service to York. The 30X is bi-hourly, alternating with the 30 that also serves Alne & Tollerton.
I'm not certain about the relevance of an express? The fact that when comparing two corridors that head down a major A road, Thirsk to York is slightly further than Pickering to Scarborough. Thirsk is a similar if slightly larger town yet it can sustain an hourly service because the villages en route (even if they aren't all served on the same journey), and especially Easingwold, are large enough to sustain that broadly hourly frequency.

Well yes, but Pickering has no hospital or College. It has a LIDL, which is right opposite where the 28 stops, along with a small Coop. Scarborough is a good place for those along the A170 to go instead of York as its closer and will usually have less traffic than York, whilst having the essentials. Coastliner caters well to Pickering-York demand with an hourly service Monday-Saturday.
People don't generally travel for an hour to do their grocery shopping. Whilst Pickering doesn't have a hospital (though Malton has) nor the college, clearly demand is enough. The 28 simply doesn't have the base population that enables a commercial hourly service; now whether NYC want to spend some of their BSIP funds is the question.

Would the depot of use to another operator? (Didn't Pickering once have a garage during United Automobile years )
Is it just open parking? East Yorkshire haven't had a depot in the area for 30 years or so
 
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