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Eurostar service (train 9116) in March cancelled

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Mikey C

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Just got an email from Eurostar, saying that my train (the 9116 09:01 to Brussels on the 17th March) has been cancelled due to Eurostar trainset maintenance.

Do Eurostar have a problem with their fleet, leaving them short of stock?
 
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30907

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Evidently, as it's not a peak extra and only for a couple of days- or at least they are trying to save on mileage!

I notice a couple of Paris trips (the "additional" 0931/1131l) are cancelled midweek over a considerable period.
 

stadler

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How does a train get cancelled over a month in advance. I would understand if it was due to engineering work but they are saying it is due to train maintenance. How do they know about unit reliability and what trains will be available over a month in advance. I am not convinced that they have given the correct cancellation reason.
 

TFN

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They probably thought they can accommodate the 0901 passengers onto the 0816 departure or the one after, and if it’s booked 373 they can save mileage as @30907 said.
 

Snow1964

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They probably thought they can accommodate the 0901 passengers onto the 0816 departure or the one after, and if it’s booked 373 they can save mileage as @30907 said.
Although that invites a different question, why now with 5 weeks to go.
If wanted to save mileage, why did they timetable it and sell tickets for it.

If it is a slow seller, why not offer lower dynamic pricing to help fill seats, if they transfer passengers to other services, will have fewer seats available to generate revenue
 

Mikey C

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Although that invites a different question, why now with 5 weeks to go.
If wanted to save mileage, why did they timetable it and sell tickets for it.

If it is a slow seller, why not offer lower dynamic pricing to help fill seats, if they transfer passengers to other services, will have fewer seats available to generate revenue
The 0901 is a decent departure time, I've used it twice in the last year or so, and it was well used. The 0816 is a bit early, with the horribly early check in time required.

All very confusing for a departure in 5 weeks time. I rebooked on the 11:04, which is now nearly full and very expensive.
 

MarcVD

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Got a similar situation. I'm booked on a train from Paris to Brussels on February 21st at 16:18, got a mail from Eurostar telling me that my train is canceled and I have to rebook. After some investigation it appears that this train is made of two units, the first one continuing further and the second one limited to Brussels. I was booked in the second one, which will not run. Hopefully I reacted quickly and was able to rebook in the other unit. That happened a week ago already. I also found very strange indeed that they could annonce a train cancellation that far in advance.
 

williamn

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If it is a slow seller, why not offer lower dynamic pricing to help fill seats, if they transfer passengers to other services, will have fewer seats available to generate revenue
Because Eurostar now has the SNCF mindset of managing cost rather than increasing revenue.
 

AdamWW

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Got a similar situation. I'm booked on a train from Paris to Brussels on February 21st at 16:18, got a mail from Eurostar telling me that my train is canceled and I have to rebook. After some investigation it appears that this train is made of two units, the first one continuing further and the second one limited to Brussels. I was booked in the second one, which will not run. Hopefully I reacted quickly and was able to rebook in the other unit. That happened a week ago already. I also found very strange indeed that they could annonce a train cancellation that far in advance.

I can imagine a world in which you were automatically booked into the other unit...
 

rvdborgt

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I can imagine a world in which you were automatically booked into the other unit...
I was also thinking that. But since Eurostar, like SNCF, regard both units as separate trains (that can e.g. have different fares for the same ticket), they just seem to use their standard process for a cancelled train.
 

RT4038

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If it is a slow seller, why not offer lower dynamic pricing to help fill seats, if they transfer passengers to other services, will have fewer seats available to generate revenue
Because if they did that, people will book on this train rather than pay more money to book and fill up on the 08h16 or 11h04 alternatives?
 

williamn

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Because if they did that, people will book on this train rather than pay more money to book and fill up on the 08h16 or 11h04 alternatives?
That's definitely Eurostar's way of thinking, also saving costs on running a train with its crew. A more dynamic company would take it as an opportunity to sell tickets on all three trains. I think Virgin (and potentially others) will be a huge wake up call for Eurostar.
 

RT4038

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That's definitely Eurostar's way of thinking, also saving costs on running a train with its crew. A more dynamic company would take it as an opportunity to sell tickets on all three trains. I think Virgin (and potentially others) will be a huge wake up call for Eurostar.
And no doubt E* is currently trying to pay down the enormous debt it incurred during Covid (no help from UK Government) until that time comes.
 

Snow1964

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That's definitely Eurostar's way of thinking, also saving costs on running a train with its crew. A more dynamic company would take it as an opportunity to sell tickets on all three trains. I think Virgin (and potentially others) will be a huge wake up call for Eurostar.
FS Italiane Group (which is effectively parent of Italian Railways) has set up FS Advisory in London in last few days (instead of Rome). This would strongly hint that Trenitalia is coming to London, even if it doesn't get a UK depot.

Accordingly I suspect Eurostar is going to have to up its game on competition.

I also agree if got the trains anyway, and timetable slots, then a dynamic organisation would be making money by filling 3 trains at highest combined revenue, rather than settling for revenue from two, and zero revenue from third train.
 

williamn

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This would strongly hint that Trenitalia is coming to London, even if it doesn't get a UK depot.
This is what Jon Worth has been suggesting, with then possibly starting service ahead of Virgin.
 

Tetchytyke

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For scheduled maintenance they will know this far in advance how many units will be unavailable, for how long they will be unavailable, and whether it will leave them short of stock. Given all the 373s were refurbished at roughly the same time, it figures that they will all require maintenance at roughly the same time.

I'd say it was better for them to be pro-active about it rather than waiting until three days out and realising they don't have the capacity to rebook everyone.
 

AdamWW

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For scheduled maintenance they will know this far in advance how many units will be unavailable, for how long they will be unavailable, and whether it will leave them short of stock. Given all the 373s were refurbished at roughly the same time, it figures that they will all require maintenance at roughly the same time.

I'd say it was better for them to be pro-active about it rather than waiting until three days out and realising they don't have the capacity to rebook everyone.

Indeed but by that logic could they not have been even more pro-active and planned far enough ahead to not put the train in the timetable in the first place?
 

Mikey C

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Indeed but by that logic could they not have been even more pro-active and planned far enough ahead to not put the train in the timetable in the first place?
And not every train in their fleet is needed every day, so that you can do regular maintenance without cancelling services.
 

Tetchytyke

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Indeed but by that logic could they not have been even more pro-active and planned far enough ahead to not put the train in the timetable in the first place?

And not every train in their fleet is needed every day, so that you can do regular maintenance without cancelling services.
You can't do the regular maintenance without cancelling services if you don't have enough stock to go around. Whether this is because there's a pinch point of lots of stock all needing exam or overhaul at the same time, or because they've already lost their spare capacity to other issues, who knows.
 

rvdborgt

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At the end of 2024, £650 million if debt was remaining, down from £964 million. Based on the statements it appears the plan is to pay it off by 2029, so before any competitors are likely to start.
Thanks, that does explain why they're continuing their SNCF-like profit maximalisation.
 

NCT

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Shouldn't profit maximalisation still be their goal even when/if they have paid the debt off?

They'll do what they can get away with regardless, which is why competition can't come soon enough.
 

williamn

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Shouldn't profit maximalisation still be their goal even when/if they have paid the debt off?
Not the mindset of SNCF - that's why they've reduced TGV services and scrapped many TGV sets before they're life expired. All about cost reductions.
 

Thames99

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I was also due to travel on this train and have rebooked on the 0816 to keep a connection to an ongoing train. It means an even more unholy hour to set off, but so be it. It made me wonder what would happen when if you couldn't rebook an earlier train after a cancellation and have DB tickets for onward travel.
 

rvdborgt

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I was also due to travel on this train and have rebooked on the 0816 to keep a connection to an ongoing train. It means an even more unholy hour to set off, but so be it. It made me wonder what would happen when if you couldn't rebook an earlier train after a cancellation and have DB tickets for onward travel.
AJC applies, so you can use the next DB train with your original DB ticket.
HOTNAT also applies, so you could also use the next Eurostar from Brussels if that's earlier than the next ICE.
 

TheWierdOne

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Shouldn't profit maximalisation still be their goal even when/if they have paid the debt off?
Not necessarily, the principal reason I can think of off the top of my block would be sacrificing some profit in order to make the service more attractive and increase future revenue by building customer loyalty. For instance, running more journeys than is financially optimal in order to increase customer convenience and encourage more journeys in future.
 

AdamWW

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Not necessarily, the principal reason I can think of off the top of my block would be sacrificing some profit in order to make the service more attractive and increase future revenue by building customer loyalty. For instance, running more journeys than is financially optimal in order to increase customer convenience and encourage more journeys in future.

Sure, but that's just making an investment from income for future benefit - the ultimate aim is still to maximise profit.
 
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