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Financial Advisors - how do you know who can be trusted

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eyebrook1961

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Hi. At the age of 64 I think I need to get a financial advisor. That's all fine... but, when I look online and loads of details come up, my mind goes into a bit of a spin and all I can think of is "who out of this lot can I trust?"

I know it's probably irrational (and that I'm probably not necessarily quite "with it"), but how do people know what signs to look for when looking online?

I don't know anyone personally who is using a FA, so would appreciate some advice or pointers

Thanks in advance
 
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Snow1964

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A lot depends on how much you have, say you have inherited or saved up £100-200k, then going to be looking at a different type to someone with £20k or someone who is high net worth.

It is generally recognised that paying for managing is only sensible when over about £70k of assets or savings (otherwise the annual fee isn't really covered by the extra they can gain by being proactive with investments). Active management is keeping eye on market trends and moving selected items, to maximise returns, they do it, rather than the periodic advise where to invest (and just sits there even if that investment is no longer as good)

At its simplest book a financial advisor for some guidance, as long as they are FCA regulated then there is a level of protection and professionalism. (Can check not be barred on FCA website).

Some work alone, others work for firms, with firms they often have specialists in pensions, mortgages, investment etc so need to be speaking / meeting the appropriate person. Obviously these small-medium size firms can offer specific or more complicated advise than an individual who deals with more general mix. Unless you have big wealth no point in going to massive firms because won't really get the service, and high fees.

We (wife and I) have one, originally they gave some advice to a group at my wife's then work when there was round of compulsory redundancies and getting redundancy money. That individual has now retired, but we have stuck with them as seem to have good team.

Over about 15 years (and normally have a meeting once a year, or every 2 years) have checked how we feel about risk, and when we might want to draw down money etc, and invested accordingly. Some years we have added funds. They have also boosted the growth by advising us of pension and tax breaks etc that we wouldn't have known about. (things like put money in pension, and also save on child benefit taper etc). We are now in our early-mid 60s, drawing down a bit each year because retired early (get company pensions, but not yet state pension), so need the drawdown to cover lack of state pension.

My personal advice is try and find a firm that has been going a few years, and has grown, not too flashy, but with people who seem to have experience. Don't be afraid to go a few miles away. Ours is near St Albans even though we were in SW London when it started, and we are now in Wiltshire. The first few years annual meetings were at our house, now tend to be zoom, and we skip some years as no real change.

Questions to ask are which platforms do they use to invest, are investments actively managed or just advised, fees charged, approx number of clients on their books (more specifically number per regulated advisor).

Those little stars of trust on internet are fairly useless for FCAs because people don't boast on record about making money, more likely to moan if bad so don't reflect the good ones well.
 

Ken X

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Lots of good advice from @Snow1964.

We went looking around our local highstreet and found a small company who was willing to chat about the business and what they would do for us free of charge. We talked to existing clients as well.

We went with them and thirteen years later we are still with them. We have an annual review meeting to discuss progress and check future plans. If anything crops up they give us a ring or pop over a secure email.

When Liz and Kwarti went off piste they were straight on the phone and I know they were working sixteen hour days for a few days making sure all their clients were sorted.

Got our annual review on Tuesday coming. I have all my spreadsheets ready. :D

A financial adviser works best if you are very honest with your position and how you see the world. I hate finance but keep abreast of all income and expenditure in broad terms so we both know the direction of travel. It is a team effort.
 

Peter Mugridge

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With financial advisors, apart from looking at their track record, always check that they aren't "tied" but are fully independent. Tied advisors may offer lower fees, but will only be able to offer you products from one particular company or group of companies. The independents will be able to scour the entire market and might well be able to find a more suitable investment product.
 

Gloster

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I inherited a seven-figure some a few years ago and even after buying a house I had a fair bit left. A largish chunk was in shares or an investment portfolio and for someone as economically illiterate as I am I found checking these impossible. I also had to get an accountant to my annual tax return as all the different categories of investment are thoroughly opaque; previously my low income meant I only did the simplified return, which even I could manage.

I have now closed the portfolio and got rid of most of the shares, and instead put it all in building societies, carefully spread about so that most of them are only around the FSCS limit, which recently went up to £120,000. Some are long-term limited withdrawal accounts, others instant. It is possible that I would get a little more through a portfolio, but by my (erratic) calculations, not that much, and I feel my money is safer.
 

zero

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For an uncomplicated situation where the total assets do not exceed about £1.5 million, I would look for a fixed-fee independent advisor. You would only need to meet them once or twice. I would avoid anyone who wants to charge a percentage-based fee or wants to meddle with your finances on an ongoing basis, particularly anyone associated with an investment firm who will want to encourage you to invest with their own products.

In my opinion annual meetings are not required as your investment strategy should not be changing on an annual basis (unless you are particularly anxious and need reassurance to stay the course). A review should only be needed when your personal/family circumstances are about to change or have changed.
 

DelW

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In my opinion annual meetings are not required as your investment strategy should not be changing on an annual basis (unless you are particularly anxious and need reassurance to stay the course). A review should only be needed when your personal/family circumstances are about to change or have changed.
Although I would add another case when a review may be needed - when tax rules (especially inheritance tax rules) are changed. Some of Ms Reeves' recent changes do have quite a drastic effect (notably those on residual pension 'pots').

Professional advisers should be up to speed on such matters and may recommend changes of investment strategies.
 

eyebrook1961

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Now I'm back home I'd like to thank all the above for the useful and detailed answers. Unfortunately, after 42 (nearly 43) years service, the company I work for is becoming a fairly toxic environment to work in and, if I have enough in the pot to keep me going for some time , I'm tempted to say s*d it . . . . and leave/retire (much to my wife's disappointment!)
 

Pegpilot

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We established a relationship with an FA 3 years ago to help manage a relative's financial affairs. He has dementia and is in a home and we have been appointed legal guardians, subject to the strong advice from OPG that we seek financial advice. The advice imparted has been sound common sense and we generally only meet on the odd occasion when investments mature and need re-cycling, with no pressure for ongoing meddling. The depth of knowledge of our FA is very impressive indeed and my relative's affairs are certainly all the healthier for it. But as others have said, a good FA will turn away business if an asset base is below a given sum as the benefit they can secure will likely be outweighed by their fees.
 

Peter Mugridge

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Now I'm back home I'd like to thank all the above for the useful and detailed answers. Unfortunately, after 42 (nearly 43) years service, the company I work for is becoming a fairly toxic environment to work in and, if I have enough in the pot to keep me going for some time , I'm tempted to say s*d it . . . . and leave/retire (much to my wife's disappointment!)
With that length of service, if you're going to leave anyway, it might be worth trying to get made redundant...
 

35B

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We've used an IFA for the last 25-odd years. He's helped us with mortgages and savings, providing pro-active advice. We were introduced on a recommendation and, when he retired, transferred his business to another firm.

The key thing in this has been the relationship, and the IFA's ability to understand our priorities.
 

John Webb

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Some institutions, such as professional bodies or trade unions, often offer their members access to vetted financial advisers as part of the membership benefits. This may be another way of finding someone reliable?
 

Egg Centric

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I have now closed the portfolio and got rid of most of the shares, and instead put it all in building societies, carefully spread about so that most of them are only around the FSCS limit, which recently went up to £120,000. Some are long-term limited withdrawal accounts, others instant. It is possible that I would get a little more through a portfolio, but by my (erratic) calculations, not that much, and I feel my money is safer.

It would (statistically speaking) be a lot more, not just a little. Did your calculations include dividend reinvestment as well as capital appreciation?
 

Gloster

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It would (statistically speaking) be a lot more, not just a little. Did your calculations include dividend reinvestment as well as capital appreciation?

Probably not, but my decision was based as much on ethical principles (I am not going to become a capitalist bustard in my old age) and security as anything else. That‘s my decision and I’m sticking to it.
 

35B

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Probably not, but my decision was based as much on ethical principles (I am not going to become a capitalist bustard in my old age) and security as anything else. That‘s my decision and I’m sticking to it.
You may be cutting your nose to spite your face - you might want to consider how it is that those banks and building societies earn money to pay you interest on your deposits.

However, the choice is yours. I just plea, with the pain of an executor who's had to disentangle complicated and fiddly paperwork that was only complex or fiddly because it had been ignored for years, that you engage with whatever paperwork you do get. Otherwise, while you may not notice, others will have to pick up the pieces when you're no longer around.
 

Gloster

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You may be cutting your nose to spite your face - you might want to consider how it is that those banks and building societies earn money to pay you interest on your deposits.

However, the choice is yours. I just plea, with the pain of an executor who's had to disentangle complicated and fiddly paperwork that was only complex or fiddly because it had been ignored for years, that you engage with whatever paperwork you do get. Otherwise, while you may not notice, others will have to pick up the pieces when you're no longer around.

Oh, but that is what I have done. Instead of the money being in wide variety of differents funds and assets, it is now, or will be when I have done the last two items, just a series of building societies and a house.

And it is my nose.
 

35B

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Oh, but that is what I have done. Instead of the money being in wide variety of differents funds and assets, it is now, or will be when I have done the last two items, just a series of building societies and a house.

And it is my nose.
It is, and it is your prerogative.

The estate I'm dealing with was scattered, but one of the easiest bits to deal with is the portfolio of investments held under a single fund manager. The quarterly report may be 30-odd pages, 2 pages of which is purely tax related, but it's under a single manager who has done a decent job with it. As an executor, I've had far more challenges with the range of other deposits, all significantly smaller, in a range of different holdings. Others have observed that there's a threshold for having funds under management, and I agree - but part of the value is in my time.
 

Broucek

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Probably not, but my decision was based as much on ethical principles (I am not going to become a capitalist bustard in my old age) and security as anything else. That‘s my decision and I’m sticking to it.
Sounds like your approach is aligned to your own context and priorities

But it is very unusual for someone with a large "pot". It misses some of the volatility risks of a share portfolio but there is a huge risk that returns after tax will be less than inflation.
 

Egg Centric

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Probably not, but my decision was based as much on ethical principles (I am not going to become a capitalist bustard in my old age) and security as anything else. That‘s my decision and I’m sticking to it.

Sure, up to you. Sounds like you wouldn't want to put it in short dated gilts then to avoid the tax on the interest and be just as safe, but just FYI this is a thing.
 

Broucek

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It is, and it is your prerogative.

The estate I'm dealing with was scattered, but one of the easiest bits to deal with is the portfolio of investments held under a single fund manager. The quarterly report may be 30-odd pages, 2 pages of which is purely tax related, but it's under a single manager who has done a decent job with it. As an executor, I've had far more challenges with the range of other deposits, all significantly smaller, in a range of different holdings. Others have observed that there's a threshold for having funds under management, and I agree - but part of the value is in my time.
Yes, when my dad died, my mum had a huge job finding all the accounts. She'd phone me every week or two saying "I've found another £5k" or whatever. Now all her money is with NS&I (no cap on compensation) and Halifax!

(To contradict my earlier comments on Gloster's approach, there are good reasons she's in low risk accounts.)
 

JamesT

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Sounds like your approach is aligned to your own context and priorities

But it is very unusual for someone with a large "pot". It misses some of the volatility risks of a share portfolio but there is a huge risk that returns after tax will be less than inflation.
Assuming this is investing for a longish term, it's pretty much a given that the shares will outperform cash deposits massively. Currently the best fixed term savings rates I see from a quick web search is 4.2%, inflation is currently running at 3.6% Once you take the 20% or 40% tax off then it's losing money in real terms.

Although it's somewhat gone out of fashion, there are still ethical investment funds, that would avoid investing in companies working in fields you disagree with.
 

david1212

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Assuming this is investing for a longish term, it's pretty much a given that the shares will outperform cash deposits massively. Currently the best fixed term savings rates I see from a quick web search is 4.2%, inflation is currently running at 3.6% Once you take the 20% or 40% tax off then it's losing money in real terms.

Although it's somewhat gone out of fashion, there are still ethical investment funds, that would avoid investing in companies working in fields you disagree with.

First I hope the ISA allowance has been / is being used each year so a proportion is tax free interest.

Second indeed is cash savings actually loosing buying power. Whatever the headline inflation rate the rate for items and services you might want or need to purchase could be different e.g. reroofing a house, replacing central heating, furniture, carpets, a car ........

Aside from my personal pension which effectively is in managed stocks & shares funds the majority of my liquid funds is in ISA's. Some is cash ISA's so while at best in real terms gaining little if a crash it can not suddenly drop in value. One is a flexible ISA (i.e. one where within the same tax year you can withdraw funds then replace while retaining the ISA tax free status) should I suddenly need a lump of money for an unplanned expense. The balance is in stocks & shares split around managed funds and direct investment using the Vanguard Investor platform in UK FTSE100, USA S&P 500 and world wide funds. Growth has varied and a few funds have lost, including property surprisingly, but overall long term significant real growth.
 

Egg Centric

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Assuming this is investing for a longish term, it's pretty much a given that the shares will outperform cash deposits massively. Currently the best fixed term savings rates I see from a quick web search is 4.2%, inflation is currently running at 3.6% Once you take the 20% or 40% tax off then it's losing money in real terms.

Although it's somewhat gone out of fashion, there are still ethical investment funds, that would avoid investing in companies working in fields you disagree with.

Yes, but he's been clear he'd prefer to invest in others' debts instead (by proxy), for ethical reasons to do with capitalism. Which makes sense because the main alternative is investing in others' hard work.
 

Solweytracker

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AI is coming to help both advisors and we retail types:

https://www.cityam.com/uk-wealth-managers-endure-share-price-plummet-amid-ai-tool-fears/

...Altruist said its new planning tool, Hazel, could assist in creating personalised tax strategies “within minutes” by analysing tax returns, meeting notes and payslips.

The tool steps into the market as more investors turn to AI, particularly chat bots, for financial help including portfolio management and budgeting.

Additionally, retail investors are opting for AI over traditional advisers due to high prices, the growing financial literacy gap and the need for convenience, with Altruist promising Hazel will do the work “within minutes”.

Jason Wenk, who founded the company in 2018, said the tool “makes average advice a lot harder to justify”.
 
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