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TfL anti fare evasion effort intensifies

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3rd rail land

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Today on a bus about 14:00. A kid with his Mother and a dog. Kid shouting back at the driver "what are you going to do about it" & "you cannot stop me".
Refuse to move the bus until the kid either pays or alights. Seen it happen before and in that instance the teen eventually attempted to pay, the card was declined, and he finally alighted after the driver made it abundantly clear that the buses are not free to ride. I don't know if the driver got any grief from controllers/superiors for holding up the service but I definitely support what the driver did.
 
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The_Van

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Parts of the North London Line were so bad that people simply didn't use it at night. When London Overground came along, there was a massive transformation and I don't think people are scared now.

People talk of 'no-go areas' now, but I think there were bigger issues years ago than there are now. Now a lot of no-go areas are just in the heads of far-right people who want to convince us that if you go to London you're going to be stabbed five times, blown up, have your phone stolen and end up with all your money gone (well, the latter is likely true due to high prices....!).
I used to use the NNL to/from Camden Road to Hackney Central for work. This was in the mid 80's when the EPB units were running it.
Suffice to say the mornings were much more preferable to the winter evening returns although I emerged unscathed
 

Peter Sarf

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Refuse to move the bus until the kid either pays or alights. Seen it happen before and in that instance the teen eventually attempted to pay, the card was declined, and he finally alighted after the driver made it abundantly clear that the buses are not free to ride. I don't know if the driver got any grief from controllers/superiors for holding up the service but I definitely support what the driver did.
Only problem would be if legitimate passengers put pressure on the driver. i would be putting pressure on the offender, probably at risk to myself unfortunately.

I remember years back watching someone pounding the crap out of the bus drivers screen. I was stood near the mid doors. Suddenly someone barged passed me and bashed the crap out of the offender until he left via the open front doors. Said "enforcer" apologised very politely to me on his way back to his seat. I said no need to apologise for doing what I wish I could do.....
It is an example of the law of the jungle and on reflection a dangerous thing - people enforcing things without going via a fair trial in the courts. But this is what happens when law abiding citizens lose their patience with the system. It is important to make legitimate travelers feel safe and justified in paying.
 

3rd rail land

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Only problem would be if legitimate passengers put pressure on the driver. i would be putting pressure on the offender, probably at risk to myself unfortunately.

I remember years back watching someone pounding the crap out of the bus drivers screen. I was stood near the mid doors. Suddenly someone barged passed me and bashed the crap out of the offender until he left via the open front doors. Said "enforcer" apologised very politely to me on his way back to his seat. I said no need to apologise for doing what I wish I could do.....
It is an example of the law of the jungle and on reflection a dangerous thing - people enforcing things without going via a fair trial in the courts. But this is what happens when law abiding citizens lose their patience with the system. It is important to make legitimate travellers feel safe and justified in paying.
In my example the driver stood next to the cab and the offender never went further than the middle doors of the Boris bus although I can well imagine some offenders getting loud and aggressive. For most drivers I imagine holding up the bus isn't worth the hassle they'll get from control for being behind schedule. I've seen several people board by the middle/rear doors and head straight upstairs and aside from my example I have never seen them being challenged. Once the offender is upstairs I guess the driver can make an announcement for them to pay or get off otherwise the police will be called. Can't imagine its worth the hassle for 99.99% of drivers.
 

Blaine

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Interestingly I've seen two sets of bus inspectors in the last week, not sure if this is just luck or there's more resources being allocated.

Saw someone getting confused as the phone the inspectors use is not set up for Apple 'Express Pay', but regular contactless payments - and the bus rider had different default cards set for the two on their phone. The inspector knew they hadn't tapped on the bus with the default contactless card presented by the phone, and didn't charge them for the ride - but I think DLR inspections work differently, and charge the card presented if they think they haven't tapped in.

Peace resumed once the rider manually selected the payment card they'd selected for Express Pay and tapped this on the inspector's phone.
 

Starmill

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Saw someone getting confused as the phone the inspectors use is not set up for Apple 'Express Pay', but regular contactless payments - and the bus rider had different default cards set for the two on their phone. The inspector knew they hadn't tapped on the bus with the default contactless card presented by the phone, and didn't charge them for the ride - but I think DLR inspections work differently, and charge the card presented if they think they haven't tapped in.
Isn't "express mode" the same thing anyway? Sounds like what's happened there is the person has just presented the wrong card accidentally even though they did touch in. Usually if you do that you'll be charged the max fare in addition to the correct fare. The inspector may have annuled the incorrect tap after verifying an accurate one though.

The only thing that's different with the DLR is that they can't know you definitely haven't touched in as they can't access all live taps from a DLR station. They can access all live Oyster card taps from the bus ticket machines.
 

lb001

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Isn't "express mode" the same thing anyway? Sounds like what's happened there is the person has just presented the wrong card accidentally even though they did touch in. Usually if you do that you'll be charged the max fare in addition to the correct fare. The inspector may have annuled the incorrect tap after verifying an accurate one though.

The only thing that's different with the DLR is that they can't know you definitely haven't touched in as they can't access all live taps from a DLR station. They can access all live Oyster card taps from the bus ticket machines.
‘express mode’ on iPhone can be set to a different card than the default one on apple pay though.

when a RID is on ‘bus mode’, as the inspector does a download when they get on a bus, they have the list of card tokens tapped in, so when they tap a card it’s either on a list, or it isn’t. when inspected on the ‘rail mode’, the list it checks against is the denied list, as RIDs don’t get a live update of when a bank cards are tapped from the back office, as it isn’t stored on the card unlike an oyster.

therefore, a ‘RID inspection charge’ (RIC) which is either a maximum contactless fare, or currently £16.30 if it is an LU inspector (only LU RCI/Os, no one else yet) is only applied from a RID set to rail mode, as if a card has not been tapped in with bus mode it would be liable for ‘immediate enforcement’ - either a PF or an IR - as the inspector knows definitively if a card has been touched or not. this means there’s no need to undo tap on buses.
 

Starmill

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‘express mode’ on iPhone can be set to a different card than the default one on apple pay though.
Surely that's on the user to know if they've set that up in that way, though, and accordingly select the correct card?

Assuming the bus ticket machine is set up correctly (it is depressingly common that this doesn't happen - I've recently boarded a bus with no tap due to my bus breaking down in service for example, and it's suggested that this is correct procedure now as a few people on the forum say the old paper vouchers have been discontinued or @Bletchleyite experienced the common issue of a tap on while the ticket machine was set to its preceeding run) it sounds like this person was quite lucky. If they did that on a train they would probably have had to contact customer service to ask for a discretionary refund.
 
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Blaine

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If they did that on a train they would probably have had to contact customer service to ask for a discretionary refund.

TfL seem quite good in my experience at offering discretionary refunds when users (me!) have made a mistake... though I don't think it's reasonable for a passenger to know that when Apple advertise you can use Express Pay to pay for travel on TfL that it isn't compatible with TfL revenue inspections and users with different cards selected will need to first double tap their phone to select the correct card manually to avoid a £16 "fine". Like the girl I saw on the bus, 99% of people are just going to tap their phones on the reader in the same way they do on the gateline.

More controversially, I wonder what the legal impact is for users using Apple Power Reserve and Express Pay when inspected by an RPI? This is the mode your iphone uses when it's very low on power, and enables Express Pay to work for a few hours after the rest of the phone's features are disabled - including normal Apple Pay. In these circumstances, the customer is complying with the requirement to have "enough battery [charge] to complete your journey" as the phone works on the gateline just fine, complies with the requirement to present it, but the phone won't scan on the RPI's device due to the different tech they use.
 
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Starmill

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TfL seem quite good in my experience at offering discretionary refunds when users (me!) have made a mistake...
They definitely are, yes.

== Doublepost prevention - post automatically merged: ==

I don't think it's reasonable for a passenger to know that when Apple advertise you can use Express Pay to pay for travel on TfL that it isn't compatible with TfL revenue inspections and users with different cards selected
Why would you want to select a different card for it if you weren't happy with the possibility of having to manually select the correct one? It seems very unlikely that there is a use case there.

== Doublepost prevention - post automatically merged: ==

More controversially, I wonder what the legal impact is for users using Apple Power Reserve and Express Pay when inspected by an RPI? This is the mode your iphone uses when it's very low on power, and enables Express Pay to work for a few hours after the rest of the phone's features are disabled - including normal Apple Pay. In these circumstances, the customer is complying with the requirement to have "enough battery [charge] to complete your journey" as the phone works on the gateline just fine, complies with the requirement to present it, but the phone won't scan on the RPI's device due to the different tech they use.
If someone were worried about that, it may be best that they use the plastic card instead.
 

Blaine

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Why would you want to select a different card for it if you weren't happy with the possibility of having to manually select the correct one? It seems very unlikely that there is a use case there.

I don't think anyone would mind switching cards on their phone if asked, but my point was that passengers would assume that the TfL reader being held out for them to tap worked in the same way as the TfL readers at the entrance to DLR / Tube stations, and they'd be charged £16+ for making that mistake.
 

Starmill

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I don't think anyone would mind switching cards on their phone if asked, but my point was that passengers would assume that the TfL reader being held out for them to tap worked in the same way as the TfL readers at the entrance to DLR / Tube stations, and they'd be charged £16+ for making that mistake.
I guess so. Although even then I don't really understand why you would want a different default card for TfL. The feature is useful if you set a default card that's not accepted everywhere, for example, but as London buses are some of the only ones in the country that do accept American Express that is very unlikely to arise.
 

Mawkie

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I don't really understand why you would want a different default card for TfL.
People like to segregate their finances these days.

Or perhaps they can claim expenses from employers and don't want to submit a credit card statement with personal purchases on.
 

Starmill

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People like to segregate their finances these days.

Or perhaps they can claim expenses from employers and don't want to submit a credit card statement with personal purchases on.
Most people would do that by using a different ewallet (such as Curve), a different card or by selecting it manually, and wouldn't think of trying to rely on "Express Mode". Unfortunately it's an inevitable consequence of trying to use it for something it wasn't designed for.
 

boiledbeans2

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[...]
when a RID is on ‘bus mode’, as the inspector does a download when they get on a bus, they have the list of card tokens tapped in, so when they tap a card it’s either on a list, or it isn’t. when inspected on the ‘rail mode’, the list it checks against is the denied list, as RIDs don’t get a live update of when a bank cards are tapped from the back office, as it isn’t stored on the card unlike an oyster. [...]

What if someone boards the bus after the inspector has made the download (i.e., board at the bus stop after the inspector's boarding bus stop).

If the inspector checks the person's ticket, what happens? Let's say it's a double decker and the inspector was on the upper floor when the person boarded, so the inspector couldn't see the boarding.
 

zero

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What if someone boards the bus after the inspector has made the download (i.e., board at the bus stop after the inspector's boarding bus stop).

If the inspector checks the person's ticket, what happens? Let's say it's a double decker and the inspector was on the upper floor when the person boarded, so the inspector couldn't see the boarding.
The buses usually don't move while passengers are being inspected, and/or they will be aware that people have boarded subsequently. There are often also at least 3 inspectors per bus
 

Mattplans

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The buses usually don't move while passengers are being inspected, and/or they will be aware that people have boarded subsequently. There are often also at least 3 inspectors per bus
Do the requirements vary in Outer London? I have been involved in an inspection where none of this happened- the bus continued moving, and there was only one inspector
 

zero

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Do the requirements vary in Outer London? I have been involved in an inspection where none of this happened- the bus continued moving, and there was only one inspector
Perhaps it depends on the situation. I can remember 8 times I've been inspected over the past 15 years and the locations were evenly spread out across all of London. The only time the bus continued moving was when it was a bendy bus and the inspectors would have been well aware of anyone getting on after they boarded
 

Mattplans

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I do wonder about fare evasion on buses. To do so, it's a bit more confrontational as you have to go pass the driver directly now there's no rear boarding. interested to see what the figs are like just for buses. The opportunistic fare evader probably would feel more comfortable pushing a barrier at a tube station where a staff member is standing nearby, than walking on a bus past the driver and risking them bang on the window or call them out directly. It's well known nowadays that gateline staff are instructed not to challenge fare evaders, but bus drivers are a different and are generally happy to question fare evaders (.. but there are some who couldn't care less) and enjoy spending time chastising young people who have lost their free travelcards.


I have seen some people board at very busy bus stops using the wrong doors and the driver is unaware. In this situ, I've also seen the bus driver stop accepting passengers (due to the bus being full) but the passenger who snuck on got a seat.
 

zero

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I do wonder about fare evasion on buses. To do so, it's a bit more confrontational as you have to go pass the driver directly now there's no rear boarding. interested to see what the figs are like just for buses. The opportunistic fare evader probably would feel more comfortable pushing a barrier at a tube station where a staff member is standing nearby, than walking on a bus past the driver and risking them bang on the window or call them out directly. It's well known nowadays that gateline staff are instructed not to challenge fare evaders, but bus drivers are a different and are generally happy to question fare evaders (.. but there are some who couldn't care less) and enjoy spending time chastising young people who have lost their free travelcards.


I have seen some people board at very busy bus stops using the wrong doors and the driver is unaware. In this situ, I've also seen the bus driver stop accepting passengers (due to the bus being full) but the passenger who snuck on got a seat.
There was likely an average of one fare evader on every bus I took the last time I went back to London at Christmas time.

I feel like walking past the driver and only paying if the driver calls you back would be easier than pushing through barriers, as opposed to walking through open barriers. It was a battle of wills as to whether the fare evader could ignore the driver for long enough that the driver would give up, or if other passengers would step in and tell the fare evader to pay (or at least go and give an excuse to the driver).

Before tapping my own card, I try to read the small screen that says 'card accepted' (or tells you your oyster balance) and several times the apparently healthy young adult in front of me was using a Freedom Pass. Maybe there's another explanation.
 

Lockwood

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(it is depressingly common that this doesn't happen - I've recently boarded a bus with no tap due to my bus breaking down in service for example, and it's suggested that this is correct procedure now as a few people on the forum say the old paper vouchers have been discontinued
The one time (guess I've been lucky) I've been on a bus that has broken down, three instruction was to tap in on the new bus and pay a second fare. It predated hopper fares.

When I've been on a bus that is being stopped short, the next bus (whenever that may be) has needed a tap in. And with hopper fares that might be a second fare for some people.
 

Blaine

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When I've been on a bus that is being stopped short, the next bus (whenever that may be) has needed a tap in. And with hopper fares that might be a second fare for some people.

That's the process nowadays sadly, so if it's more than 62 minutes after you first tapped in you're charged a second fare. Calling up will get this refunded, but it's a long and slow call to get £1.75...
 

Starmill

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The one time (guess I've been lucky) I've been on a bus that has broken down, three instruction was to tap in on the new bus and pay a second fare. It predated hopper fares.

When I've been on a bus that is being stopped short, the next bus (whenever that may be) has needed a tap in. And with hopper fares that might be a second fare for some people.
I guess if you were to contact customer service they would just give you a discretionary refund in that case, especially given the maximum loss is still just £1.75. In my case it took so long for the next bus to arrive that the 62 minute hopper allowance would have been just exceeded if I'd made a second tap, so I'm glad in a way that I didn't tap as I'd almost certainly have had to call and ask for the extra back. I guess ideally a bus would never be at the point where it breaks down in passenger service, but then, in the real world...

== Doublepost prevention - post automatically merged: ==

Before tapping my own card, I try to read the small screen that says 'card accepted' (or tells you your oyster balance) and several times the apparently healthy young adult in front of me was using a Freedom Pass. Maybe there's another explanation.
I guess it's always possible that a 16+ Zip Oyster photocard was incorrectly showing 'freedom pass' on the screen. And of course one never knows who could be entitled to a Disabled Person's Freedom Pass just by looking at them. However...
 
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z444z

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several times the apparently healthy young adult in front of me was using a Freedom Pass. Maybe there's another explanation.
You cannot tell that someone is healthy from looking at them.
 

35B

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I guess so. Although even then I don't really understand why you would want a different default card for TfL. The feature is useful if you set a default card that's not accepted everywhere, for example, but as London buses are some of the only ones in the country that do accept American Express that is very unlikely to arise.
I have my Apple wallet set to pay through my debit card, but my credit card linked to express pay. This suits how I manage my finances.

It is a basic part of the configuration of ApplePay, and any process that doesn’t consider it is defective.
 

Statto

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Refuse to move the bus until the kid either pays or alights. Seen it happen before and in that instance the teen eventually attempted to pay, the card was declined, and he finally alighted after the driver made it abundantly clear that the buses are not free to ride. I don't know if the driver got any grief from controllers/superiors for holding up the service but I definitely support what the driver did.

I was on a bus a couple of years ago, (Arriva North West X30, rather than a TFL service), passenger got on, tried to blag a free ride claiming his mobile data wasn't working, driver wasn't having any of it, refused to allow him to board, the passenger then tried to plead with the driver to let him on, but driver refused, other passengers started getting agitated & told him to leave the bus, but constantly refused to do so, the police ended up being called out, so he left the bus, & the bus ended up leaving 30 minutes later, & according to another passenger, he'd been using the same scam it all week & getting a free ride, this time not so lucky.
 

jon0844

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It's only when it becomes standard that a bus isn't going to move that it will stop happening. As long as the public side with the fare evader, it undermines the authority of the driver and encourages it.

I bet the passengers on the bus don't like the fact that criminals are able to get around freely (to shoplift, county lines, vandalise things etc) but they can't seem to see their part in allowing it.
 

Starmill

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I have my Apple wallet set to pay through my debit card, but my credit card linked to express pay. This suits how I manage my finances.

It is a basic part of the configuration of ApplePay, and any process that doesn’t consider it is defective.
It's a design flaw in Apple Pay that arises from their attempt to sell more phones by presenting something as more private or more secure, when in reality it doesn't actually improve those things compared to the other ewallet technologies. Different aspects of Apple wallet's technology may well genuinely achieve that, but certainly not "express mode". It's no surprise TfL have overlooked it, given it only affects Apple users, and only a tiny minority of those, and there's little chance they would be willing to spend additional public money to correct it when there are so many pressing priorities for technology they are dealing with.

If you need the flexibility of using a different card for a different type of payment then I suspect you would already be well used to the competing ewallet applications regardless. For the vast majority of people though they would probably just find using a different card to be easier. Nearly everyone who carries a business card for certain purchases seems to manage it.
 

35B

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It's a design flaw in Apple Pay that arises from their attempt to sell more phones by presenting something as more private or more secure, when in reality it doesn't actually improve those things compared to the other ewallet technologies. Different aspects of Apple wallet's technology may well genuinely achieve that, but certainly not "express mode". It's no surprise TfL have overlooked it, given it only affects Apple users, and only a tiny minority of those, and there's little chance they would be willing to spend additional public money to correct it when there are so many pressing priorities for technology they are dealing with.

If you need the flexibility of using a different card for a different type of payment then I suspect you would already be well used to the competing ewallet applications regardless. For the vast majority of people though they would probably just find using a different card to be easier. Nearly everyone who carries a business card for certain purchases seems to manage it.
I have a work phone for work travel, so my choice of card is about my usage of wallet. It’s a basic capability and if TfL are going to penalise people for using it, something is badly wrong.
 

Starmill

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I have a work phone for work travel, so my choice of card is about my usage of wallet. It’s a basic capability and if TfL are going to penalise people for using it, something is badly wrong.
What's badly wrong is the idea that a US tech giant is deserving of control over the features of the British public transport sector. But then, you know that anyway.
 
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