Passengers were told to get off a train last night (Sunday, February 1) due to an issue with the doors. A commuter, who asked not to be named, told the ECHO he and around 30 others got on board the 11.18pm service from Southport to Liverpool Central.
However, he and others soon noticed that all of the doors facing the electrified track in Southport station kept opening and closing. The doors leading on to the platform were not affected.
Merseyrail has confirmed it is aware of the incident and will be supporting a full investigation into what happened. The commuter said: "As we got on the train, the doors on the non-platform side started closing, then opening, then closing again.
"It was happening for about two to three minutes. I'm autistic so it threw me off a bit.
"Once the train guard got there, they were quick to act. The train guard just said he’d never experienced it before.
"They got everyone off and cancelled the service.
"Luckily there was another train on the platform, so they switched us to that one."
The passenger praised the quick response of Merseyrail staff but is concerned that it could happen again in the future. He said: "The train guard was absolutely brilliant. It’s an issue that they’re letting passengers on board.
"I know there's been previous issues with the trains. I worry in close spaces as it is, so to see the doors opening straight on to the track was worrying.
"If that happened at 5pm when people are crammed up against the doors, you'd be going up against the live track."
When the ECHO approached Merseyrail, Stephen Dodd, chief operating officer at Merseyrail, said: “We are aware of an incident that was reported onboard a train at Southport station last night.
"Passenger safety is our priority, and we take reports of this nature very seriously.
"We are working closely with Stadler, our train maintainer, to understand what happened and to support a full investigation.”