ABB125
Established Member
Excellent, thanks - that should save me a bit of time
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Adam Williams
Established Member
Is there anything you think we could do to make it more obvious as a feature?
ABB125
Established Member
Not sure, sorry. Now that I know it's there, it looks quite logical
pokemonsuper9
Established Member
I'd like if they were in the app. I don't often make repeat bookings on my PC, but I do on my phone.
Is there any plan to add season tickets? Apart from rovers (which I know have been discussed here before) they're the only thing I don't buy via trainsplit/RailUK Tickets.
ABB125
Established Member
This I would agree with
Adam Williams
Established Member
It should indeed land on both of the apps in due course. The backend was designed to store them per-user so that they sync across devices nicely.
Not for me to speak definitively on Raileasy's behalf, but I think there are probably other new products that will get added before seasons.
My view is that the fulfilment picture is still a bit rubbish. No possibility for proper E-Tickets, and availability of Trainline's mTicket v2.0 ("sTicket") is far from universal. Lower commission too, and in some cases they don't even save passengers that much money - flexi seasons are generally a bit of a waste of time in that respect especially.
Not for me to speak definitively on Raileasy's behalf, but I think there are probably other new products that will get added before seasons.
Maybe make it clear that if a railcard has been applied to the regular journeys, that the purchaser should check the railcard is still in date? Otherwise, I can see a raft of posts asking for advice for buying tickets without realising a railcard option had been ticked.
Adam Williams
Established Member
I was interested in suggestions to make the feature more discoverable.
== Doublepost prevention - post automatically merged: ==
I believe this issue has been sorted now, and indeed the results I'm seeing for that search look much more sensible.
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Appreciate it's outside of your direct control but just thought I'd report that this is still broken
Can you provide a link please?
The journey planner isn't happy about the cross-London journey going via Bond Street on a "not valid on HS1" ticket, as far as I can see. It's not an issue with the more expensive "via London" fare.
If you add a force change at Paddington, it resolves the problem (but the journeys take slightly longer because of the tube journeys taking longer), but it's definitely not expected behaviour.
Ok thanks. If I did that would I still be able to take the Bond St Elizabeth Line route ?
Yes, the £19.40 ticket is valid via all of the journeys in your screenshot.
Results | RailUK Tickets
TrainSplit is a free service that makes it easy to find the cheapest train tickets for your journey.
tickets.railforums.co.uk
== Doublepost prevention - post automatically merged: ==
That’s great, many thanks
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SickyNicky
Verified Rep - FastJP
We'll take a look at why Bond Street (Elizabeth Line) isn't being validated as a change point for a cross London transfer.
Sure, thanks
pokemonsuper9
Established Member
Is anyone able to take a look into why this search is returning sold out (and not showing a return leg at all)?I'm trying to plan for a journey from Hag Fold to Stratford International next February, and I understand I won't be able to get my desired itinerary due to having too many changes (onto slow trains to stop at all the stops), but while I can get the parts to (sometimes) work seperately, if I disable splits (because I want the £78.55 Off-Peak return), it just says no reservations avaliable (one time it gave me just First Class tickets, but I haven't been able to repeat that).
Since EMR has disabled reservations pending 810s, and all the Avantis still have reservations when I turn the filters off, I have no clue what's doing it here.
I want to travel via Uttoxter and Attenborough (and then get slow trains the rest of the way to St Pancras) on the way there, and travel via the Lioness line to Watford junction, then slow trains to Rugby, then via Stone.
As far as I can tell, this is all valid as per the routing guide, but (from what I've read) the new Terms and Conditions require me to get an itinerary showing (at least the route of) the trains I want to take, so I can't just buy the ticket and go on my own routing.
I don't mind that it doesn't show the slow trains, but I don't want to have to argue about the validity via Uttoxter/Attenborough or on the Lioness line or via Stone.
Example search that doesn't work at all:
Results | RailUK Tickets
TrainSplit is a free service that makes it easy to find the cheapest train tickets for your journey.
Still trying to buy the same ticket as linked above, but I've given up on putting all the changes in (will still do them) and just want it to show the MML (having the seat picker doesn't matter too much, I'll only be using Avanti for 30 minutes each way).
Results | RailUK Tickets
TrainSplit is a free service that makes it easy to find the cheapest train tickets for your journey.
tickets.railforums.co.uk
The itinerary it creates (8:56 -> 9:12, 9:31 -> 10:00, then 10:26 from Crewe) is exactly what I want. Is it compulsory reservations causing the issue or something else?
Adam Williams
Established Member
The journey planner is discarding the SVR because it thinks you're "Off route at Stoke On Trent".
The references to tickets being sold out are nonsense and can be ignored, this isn't anything to do with reservations.
The references to tickets being sold out are nonsense and can be ignored, this isn't anything to do with reservations.
pokemonsuper9
Established Member
Looking at the routing maps again, I can't seem to find the mapped route showing Uttoxter.
I'm sure it was there years ago, and I can't find it from Salford Crescent either.
I wanted to avoid the Hope Valley and do a new line, but via Chesterfield (map PR) it is then!
I've got the base route working in the system now, just seeing how many slow trains I can put on before it breaks.
Thanks for your help!
Adam Williams
Established Member
.
It's one of those features I think about two people (who I would describe as nerds, sorry) would use about once a year, so quite hard to justify providing a UI for. But it would be possible...
No worries
We have the ability now to just give the journey planner specific trains and force it to validate the route & fares based on a list of input services, which I suspect would suit power users (who already have an itinerary they've constructed) trying to achieve what you're doing by "abusing" the Via/Avoid points.
It's one of those features I think about two people (who I would describe as nerds, sorry) would use about once a year, so quite hard to justify providing a UI for. But it would be possible...
pokemonsuper9
Established Member
I've managed to get the journey planner to give me an itinerary I'm happy with (outbound has all the slow trains until Thameslink, since that would hit 9 changes (and then go over to 11th in total) and return has the stop at Stone, couldn't get it to give me the Lioness line, but I doubt I'll have any issues there), even managed to get the reservation on the Avanti I wanted without even having to add interchange time!
Yes, I would definitely be one of those two people (and only usually make one or two big journeys like this a year). Obviously not reasonable to spend all that effort for just a few of us, the engine is already great as it is!
No need to apologise! It definitely takes a certain kind of person to voluntarily take 5 hours extra to get to London (but stop at 32 new stops, and 7 new changes!).
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Hi guys.
Hoping you can help direct me to the correct organisation to investigate the following…
For the past two weeks my (what I’m quite sure is) valid ticket has returned a code 19 at the Cannon St gateline and I’ve had to be manually let through. I’d like to know why and ask for it to be fixed (by whoever is responsible).
Here are the ticket details :-
Bought via the forum’s TrainSplit site.
Super off peak day return (weekday) Tonbridge to Cannon St.
Network Railcard.
£13
I board the 1000 service from Tonbridge which is the first valid service for my ticket, changing at London Bridge.
Sometimes I make the 1040 connection at LB, sometimes I don’t. For the past two weeks I have made it.
The itinerary suggests I board the 1008 but I don’t want to do that.
It gives the impression, to a layman such as myself, that the system thinks I’ve arrived at CS ‘too early’. I could put London Terminals into the ticket site instead of CS, and that gives an itinerary with a 1000 departure, but why should I ?
To top it off I had to endure a gateline staff member (who told me he had 17 years experience !) telling me my ticket isn’t valid because I should be boarding a train that departs after 1000, and when I said that was incorrect he then inexplicably said the issue is that I entered Tonbridge before 1000 ! I wish he’d just said ‘I don’t know.’
I’d like to pursue this as it looked like somebody behind me had the same issue and I don’t want the palaver each week. And yes, I fully expect the only answer being for me to change my destination when buying the ticket and choosing the 1000 itinerary (I shall test this next week).
Many thanks in advance for any guidance you can offer.
Cheers.
As an aside the Southeastern website says that Super Off Peaks are valid after 10am but that doesn’t match the F4 restriction definition.
www.southeasternrailway.co.uk
Hoping you can help direct me to the correct organisation to investigate the following…
For the past two weeks my (what I’m quite sure is) valid ticket has returned a code 19 at the Cannon St gateline and I’ve had to be manually let through. I’d like to know why and ask for it to be fixed (by whoever is responsible).
Here are the ticket details :-
Bought via the forum’s TrainSplit site.
Super off peak day return (weekday) Tonbridge to Cannon St.
Network Railcard.
£13
I board the 1000 service from Tonbridge which is the first valid service for my ticket, changing at London Bridge.
Sometimes I make the 1040 connection at LB, sometimes I don’t. For the past two weeks I have made it.
The itinerary suggests I board the 1008 but I don’t want to do that.
It gives the impression, to a layman such as myself, that the system thinks I’ve arrived at CS ‘too early’. I could put London Terminals into the ticket site instead of CS, and that gives an itinerary with a 1000 departure, but why should I ?
To top it off I had to endure a gateline staff member (who told me he had 17 years experience !) telling me my ticket isn’t valid because I should be boarding a train that departs after 1000, and when I said that was incorrect he then inexplicably said the issue is that I entered Tonbridge before 1000 ! I wish he’d just said ‘I don’t know.’
I’d like to pursue this as it looked like somebody behind me had the same issue and I don’t want the palaver each week. And yes, I fully expect the only answer being for me to change my destination when buying the ticket and choosing the 1000 itinerary (I shall test this next week).
Many thanks in advance for any guidance you can offer.
Cheers.
As an aside the Southeastern website says that Super Off Peaks are valid after 10am but that doesn’t match the F4 restriction definition.
Super Off-Peak Train Tickets | Southeastern
Where there is more than one Off-Peak fare for a journey, the cheaper fare with a few more time restrictions is called Super Off-Peak. They are valid for travel after 10am.
www.southeasternrailway.co.uk
Adam Williams
Established Member
It's getting rejected with code 2020 (Denied before start date): Ticket is presented before the start date; which lines up with you getting the "Seek assistance 19" / Not Yet Vl error.
It'll need to be looked at by the operator responsible for the equipment at the station, I think.
Ok many thanks. So I’ve done nothing wrong ?
Indeed not. The SE website will happily sell super off-peak tickets for the 1000 from Tonbridge. The reason that the itinerary suggests using the 1008 is because they both end up on the same train from London Bridge to Cannon Street.
Thanks. So are you saying it’s the itinerary that is the cause (rightly or wrongly) ?
Not quite Mike was just highlighting that what you're doing is valid as shown by SE's website selling a ticket for the train you're catching. But systems default to the 1008 as that's the faster journey.
However in any case the itinerary isn't relevant to a gate as they're not smart enough to understand such concepts. The issue is an error within the gates themselves as they're rejecting your ticket for being used before it's start date for some reason.
Yes but that's not what the restriction text in this case says:
Ticket Restriction F4 | National Rail
Ticket restriction details F4. Each train ticket restriction code states when and/or on what train(s) the ticket is not valid and the days and/or dates that these restrictions apply.
ThanksNot quite Mike was just highlighting that what you're doing is valid as shown by SE's website selling a ticket for the train you're catching. But systems default to the 1008 as that's the faster journey.
However in any case the itinerary isn't relevant to a gate as they're not smart enough to understand such concepts. The issue is an error within the gates themselves as they're rejecting your ticket for being used before it's start date for some reason.
Yes but that's not what the restriction text in this case says:
Ticket Restriction F4 | National Rail
Ticket restriction details F4. Each train ticket restriction code states when and/or on what train(s) the ticket is not valid and the days and/or dates that these restrictions apply.www.nationalrail.co.uk