I assume that both SBB and ÖBB will cancel the tickets, essentially voiding the contract of carriage. That is not ok.
There is intensive debate in other forums.
99% of the route Malmö-Basel is covered by the EU passenger rights legislation.
Article 18
Reimbursement and re-routing
1. Where it is reasonably to be expected, either at departure or in the event of a missed connection or a cancellation, that arrival at the final destination under the transport contract will be subject to a delay of 60 minutes or more, the railway undertaking operating the delayed or cancelled service shall immediately offer the passenger the choice between one of the following options, and shall make the necessary arrangements:
| (a) | reimbursement of the full cost of the ticket, under the conditions by which it was paid, for the part or parts of his or her journey not made and for the part or parts already made if the journey is no longer serving any purpose in relation to the passenger’s original travel plan, together with, when relevant, a return service to the first point of departure at the earliest opportunity; |
| (b) | continuation or re-routing, under comparable transport conditions, to the final destination at the earliest opportunity; |
| (c) | continuation or re-routing, under comparable transport conditions, to the final destination at a later date at the passenger’s convenience. |
The railway undertaking operating the cancelled service" is NEITHER SBB, NOR ÖBB.
It is
BTE BahnTouristikExpress GmbH Fürther Str. 27 90429 Nürnberg, Germany
Their code 3510 is printed on the ticket.
In my eyes, BTE is ultimately liable to fulfil EU passenger rights. Again, in other forums it is claimed that the ticket seller is responsible and not the railway undertaking operating the cancelled service. I don't agree with that assessment.