For clarity on the matter, I was the guard for this service. Not to apportion any blame, but the dispatchers wrongly assumed that the driver was up front and initiated the dispatch procedure.
Then, when I wasn't able to gain interlock (and nobody answered the cab-to-cab phone), it transpired that the driver wasn't there, at which point the service was "delayed" pending the arrival of the driver.
Following a phone call with control, I was then told that "a driver* has turned up but he doesn't sign 701s" and that because of this the service was to be cancelled, which I then had to relay to passengers.
* It was not known whether this was the rostered driver or a driver drafted in to cover the duty in the absence of the rostered driver, so may have not necessarily been a planning error if the latter.