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Are Gatwick Express discounted tickets only valid on GatEx?

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AY1975

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Following on from the thread on the lack of railcard discounts on the Luton Airport Express and Stansted Express websites at https://www.railforums.co.uk/threads/stansted-express-website-booking-no-railcard-option.293056/ I see that the Gatwick Express website offers a 10% discount on Anytime fares between Victoria and Gatwick for non-railcard holders.

Are these discounted tickets only valid on Gatwick Express? The pop-up note that sometimes appears when you try to book a ticket via the GatEx site seems to imply that this is the case. It says this site only sells tickets for GatEx and is not impartial, and advises you to use the Southern or Thameslink site to book tickets for travel with either of these operators.

The GatEx site also sells tickets for journeys between Victoria or Gatwick and Brighton but doesn't give any discount on these for non-railcard holders.
 
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Mcr Warrior

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If they are the £24.10 Anytime Day Single route "Any Permitted" tickets discounted by ~11% to £21.50 if booked through the Gatwick Express site, I'd say they were valid on any train running between Victoria and Gatwick Airport, not just Gatwick Express.
 

stadler

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If they are the £24.10 Anytime Day Single route "Any Permitted" tickets discounted by ~11% to £21.50 if booked through the Gatwick Express site, I'd say they were valid on any train running between Victoria and Gatwick Airport, not just Gatwick Express.
I would not be so certain. I can not find any special 10% reduced tickets showing on the BR Fares site. Also in the past i have known them to issue "Gatwick Express Only" tickets for certain special online deals on their website. They also sometimes have people in the baggage reclaim area (and for sale onboard some airlines) selling special "Gatwick Express Only" tickets. So it is certainly a possibility that this 10% discounted ticket could be one of these special "Gatwick Express Only" ones.
 

jfollows

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So the usual con of offering a slight reduction to be able to pocket all the fare money rather than sharing it? At least it’s not 10p less like Avanti do.
 

Haywain

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So the usual con of offering a slight reduction to be able to pocket all the fare money rather than sharing it?
Not really, because the same company would "pocket all the fare money" at the full fare. They are offering a discount for buying directly and accepting specific restrictions.
 

Tetchytyke

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So the usual con of offering a slight reduction to be able to pocket all the fare money rather than sharing it?
Not so much in this case, as all services between London and Gatwick are operated by the same company.
I would not be so certain. I can not find any special 10% reduced tickets showing on the BR Fares site.
From memory, they wouldn't necessarily need to show on BR Fares, as the discount can be applied to the ticket by the retailer. That's certainly how the 'special offers' used to work, with a 'discount' applied and marked on the ticket.

An example of it is here (Alamy stock image):https://c8.alamy.com/comp/BJ062T/a-pair-of-uk-rail-tickets-BJ062T.jpg

I presume in this case that GatEx will be forgoing their commission to fund the discount.
 

stadler

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These are scans of some of the "Gatwick Express" only tickets that i have seen so far:

Screenshot_20251015_110152_Adobe Acrobat.jpg

Screenshot_20250914_155408_Adobe Acrobat.jpg

Screenshot_20251015_110235_Adobe Acrobat.jpg

Screenshot_20250914_175743_Adobe Acrobat.jpg

Screenshot_20250914_180207_Adobe Acrobat.jpg

Screenshot_20250914_180233_Adobe Acrobat.jpg

So i suppose this online discounted ticket could look something like this. Although if it is done via TOD at a TVM then it will obviously be on normal stock.

Hopefully once GTR gets nationalised they may finally get rid of this brand only ticket nonsense on the BML route. Although i admit i have very little hope that change will happen.

The biggest rip off i have seen is the people in the baggage reclaim who sell "Gatwick Express Only" tickets at the same exact price as Any Permitted tickets bought in the main ticket hall. I have not flown through Gatwick Express since before covid so no idea if they are still there.
 

Kite159

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Hopefully once GTR gets nationalised they may finally get rid of this brand only ticket nonsense on the BML route. Although i admit i have very little hope that change will happen.
Indeed, although knowing the DfT it will be the "Any permitted" tickets which remain and the cheaper ones removed with more "advance tickets" put on sale to counteract the fare increases.
 

TUC

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Not really, because the same company would "pocket all the fare money" at the full fare. They are offering a discount for buying directly and accepting specific restrictions.
If they are acting as a ticket retailer rather than an operator for these purposes, surely a retailer isn't allowed to make decisions such as to exclude railcard entitlements?
 

Surreytraveller

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Not really, because the same company would "pocket all the fare money" at the full fare. They are offering a discount for buying directly and accepting specific restrictions.
The tickets would also be valid on Great Western between Gatwick and Redhill, so they would get some of the money. If it was. London Terminals rather than Victoria, the money would also be spread between SWR, SouthEastern, London Overground and probably others
 

Haywain

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The tickets would also be valid on Great Western between Gatwick and Redhill, so they would get some of the money. If it was. London Terminals rather than Victoria, the money would also be spread between SWR, SouthEastern, London Overground and probably others
The way ORCATS works doesn't mean that other companies would get anything, and even if they did it would be a very small, token amount. The GTR companies (or brands, if you prefer) provide 100% of direct services between London and Gatwick, and the distribution will be very heavily weighted in their favour to reflect that.
 

OscarH

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If they are acting as a ticket retailer rather than an operator for these purposes, surely a retailer isn't allowed to make decisions such as to exclude railcard entitlements?
I believe railcards are optional for retailers. But TOC retail outlets can basically do what they want anyway
 

OscarH

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Can I quote that to RDG and save myself loads of work going through re-accreditation ?
Worth a try :D

Perhaps a slight exaggeration, but I've seen some pretty bad issues with TOC retail outlets take far longer to resolve (if at all) than I would expect RDG to allow us (I hope!)
 

TUC

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I believe railcards are optional for retailers. But TOC retail outlets can basically do what they want anyway
Really? Surely accepting railcards are part of the basic conditions of being a rail ticket retailer? They're just a vendor, there to sell what is on offer.
 

stadler

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Just noticed the main page says 10% discount and the payment page says 11% discount but the actual discount appears to be neither. The fare is £24.10 so it would be £21.69 with a 10% discount or it would be £21.449 with an 11% discount. But the fare they are charging is £21.50 which is an odd percentage between 10% and 11% discount. I know the mathematics make it impossible to do a whole number as a percentage but surely writing something like "more than 10% discount" or "at least 10% discount" would be more clear instead of writing different percentages on different pages.
 

AY1975

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These are scans of some of the "Gatwick Express" only tickets that i have seen so far:

View attachment 190415

View attachment 190416

View attachment 190417

View attachment 190418

View attachment 190419

View attachment 190420

So i suppose this online discounted ticket could look something like this. Although if it is done via TOD at a TVM then it will obviously be on normal stock.

Hopefully once GTR gets nationalised they may finally get rid of this brand only ticket nonsense on the BML route. Although i admit i have very little hope that change will happen.

The biggest rip off i have seen is the people in the baggage reclaim who sell "Gatwick Express Only" tickets at the same exact price as Any Permitted tickets bought in the main ticket hall. I have not flown through Gatwick Express since before covid so no idea if they are still there.
It's interesting that those return tickets were valid for three months. I don't think they are anymore, though, and I didn't even know return tickets with a three-month validity on the return portion had even existed as recently as 2018: maybe that was unique to Gatwick Express by then?
The site shows the discounted tickets as being Any Permitted.

View attachment 190542
It says any permitted route, but I'm not sure that that necessarily means it's also valid on any operator that covers the permitted route(s) for that journey.
 

MrJeeves

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It says any permitted route, but I'm not sure that that necessarily means it's also valid on any operator that covers the permitted route(s) for that journey.
It wouldn't say Any Permitted if it was restricted by operator.
 

island

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It's interesting that those return tickets were valid for three months. I don't think they are anymore, though, and I didn't even know return tickets with a three-month validity on the return portion had even existed as recently as 2018: maybe that was unique to Gatwick Express by then?
Probably. HEX doesn't seem to offer them any more. In BR days I believe there used to be return portions valid for three months but they are long gone now.
 

DavyCrocket

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This was the most recent Gatwick Express thread I could find.

Today’s OBS has just made an announcement that if do not hold “the correct Gatwick express ticket” and said that Thameslink and Southern only are not permitted, would have to buy a Brand new ticket or a penalty fare of £100. Regardless of the con of the fare situation anyway l, I thought the usual practice was to pay a supplement?
 

yorkie

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This was the most recent Gatwick Express thread I could find.

Today’s OBS has just made an announcement that if do not hold “the correct Gatwick express ticket” and said that Thameslink and Southern only are not permitted, would have to buy a Brand new ticket or a penalty fare of £100. Regardless of the con of the fare situation anyway l, I thought the usual practice was to pay a supplement?
If anyone is charged such a fare, please contact me urgently.
 

redreni

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This was the most recent Gatwick Express thread I could find.

Today’s OBS has just made an announcement that if do not hold “the correct Gatwick express ticket” and said that Thameslink and Southern only are not permitted, would have to buy a Brand new ticket or a penalty fare of £100. Regardless of the con of the fare situation anyway l, I thought the usual practice was to pay a supplement?
No, GTR treats these brand restrictions as if they were TOC restrictions, and TOC restrictions can't be excessed away.

As anti-passenger as that is, there is a certain logic to it if you travel on the wrong TOC, since if you travel from London to Doncaster on Hull Trains with a Grand Central only ticket, then Hull Trains won't have received any of the revenue from the ticket you bought, so you can see why they would want to sell you a brand new ticket and not take account of the fare you've already paid. No such logic applies in this case, however, because GTR absolutely has received the revenue from the ticket you bought in the first instance, so even if you accept (which I don't) that it is legitimate for them to charge a premium for GX, there's no obvious reason why excessing people from Thameslink Only or Southern Only tickets to Any Permitted wouldn't achieve that objective. Nor is there any reason why the premium tickets shouldn't be valid on Southern and Thameslink branded trains.

The only reason to double-charge anyone would be if the objective wasn't to charge a premium for the non-stop express trains, but to confuse passengers, many of whom are unfamiliar with British railway ticketing, hope they make a mistake and fleece them as much as possible when they do.
 

dastocks

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No, GTR treats these brand restrictions as if they were TOC restrictions, and TOC restrictions can't be excessed away.

As anti-passenger as that is, there is a certain logic to it if you travel on the wrong TOC, since if you travel from London to Doncaster on Hull Trains with a Grand Central only ticket, then Hull Trains won't have received any of the revenue from the ticket you bought, so you can see why they would want to sell you a brand new ticket and not take account of the fare you've already paid. No such logic applies in this case, however, because GTR absolutely has received the revenue from the ticket you bought in the first instance, so even if you accept (which I don't) that it is legitimate for them to charge a premium for GX, there's no obvious reason why excessing people from Thameslink Only or Southern Only tickets to Any Permitted wouldn't achieve that objective. Nor is there any reason why the premium tickets shouldn't be valid on Southern and Thameslink branded trains.

The only reason to double-charge anyone would be if the objective wasn't to charge a premium for the non-stop express trains, but to confuse passengers, many of whom are unfamiliar with British railway ticketing, hope they make a mistake and fleece them as much as possible when they do.
It could be the GX revenue is falling off a cliff and the DfT are putting pressure on GTR to improve the numbers.

I do a fair amount of off-peak travel between Brighton and London:
- GX patronage is best described as 'quiet' which is nice, but doesn't justify the additional fare if you don't need to go to Victoria as your final destination because Thameslink offers better connections to other parts of central London: even going to Paddington is usually easier and faster via Farringdon than taking the Underground from Victoria.
- For most practical purposes GX isn't any faster (but see my question below). Pre-COVID the GX trains overtook slower services at Haywards Heath.

Here is a related query for the fares experts on the group:

From Brighton to London Thameslink (a journey I make quite frequently) there are three ticket options:
- Any Permitted
- Thameslink Only
- Not London Underground

Questions:

1. The last two cost the same and, after railcard discounts, are a bit cheaper than Any Permitted so what is the point?

2. For a journey back to Brighton it is sometimes quickest to use Thameslink to East Croydon, then Southern to Gatwick or Haywards Heath and GX for the rest of the journey to Brighton. This can save around 15 minutes on arrival at Brighton. Is there any reason why I would be challenged for using the cheaper Not London Underground ticket on the GX or Southern leg of such a journey?

Maybe worth adding here that there are usually announcements on GX services leaving Brighton about ticket validity and I'm pretty certain I've heard them say that London Thameslink tickets are not valid. This is obviously true north of Gatwick but it's unclear what the rules are between Brighton and Gatwick.
 
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185143

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It could be the GX revenue is falling off a cliff and the DfT are putting pressure on GTR to improve the numbers.

I do a fair amount of off-peak travel between Brighton and London:
- GX patronage is best described as 'quiet' which is nice, but doesn't justify the additional fare if you don't need to go to Victoria as your final destination because Thameslink offers better connections to other parts of central London: even going to Paddington is usually easier and faster via Farringdon than taking the Underground from Victoria.
- For most practical purposes GX isn't any faster (but see my question below). Pre-COVID the GX trains overtook slower services at Haywards Heath.

Here is a related query for the fares experts on the group:

From Brighton to London Thameslink (a journey I make quite frequently) there are three ticket options:
- Any Permitted
- Thameslink Only
- Not London Underground

Questions:

1. The last two cost the same and, after railcard discounts, are a bit cheaper than Any Permitted so what is the point?

2. For a journey back to Brighton it is sometimes quickest to use Thameslink to East Croydon, then Southern to Gatwick or Haywards Heath and GX for the rest of the journey to Brighton. This can save around 15 minutes on arrival at Brighton. Is there any reason why I would be challenged for using the cheaper Not London Underground ticket on the GX or Southern leg of such a journey?

Maybe worth adding here that there are usually announcements on GX services leaving Brighton about ticket validity and I'm pretty certain I've heard them say that London Thameslink tickets are not valid. This is obviously true north of Gatwick but it's unclear what the rules are between Brighton and Gatwick.
I'm sure I've heard announcements in the past arriving into Gatwick heading North that "Thameslink and Southern tickets are not valid beyond Gatwick Airport" and that a fare would be payable if you remained onboard.

I do like using it, but it's certainly not a premium service in the way that HEX is. Though that lost it's feel when they scrapped the 332s IMO.
 

MrJeeves

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From Brighton to London Thameslink (a journey I make quite frequently) there are three ticket options:
- Any Permitted
- Thameslink Only
- Not London Underground
The only fares from Brighton to London Thameslink are "NOT UNDERGROUND".

The other fares are to London Terminals, which would not be valid beyond City Thameslink coming from the south.

 
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