People holding many tickets can travel on far more trains than those 2 hours before or after a cancelled train. Presumably they are actually talking about operator or train specific tickets, in which case why don't they say so ?
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EMR/Northern/TPE ticket acceptance in disruption
- Thread starter Fawkes Cat
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DeverseSam
Member
" 09:18 Blackpool North to Leeds due 11:26 will be cancelled.
This is due to a member of train crew being unavailable.
If the train you have a ticket for is cancelled, you can travel on any Northern, TransPennine Express and East Midlands Railway service within 2 hours before or after your cancelled service was due to depart."
The above is from the website today. I am still not clear whether Northern-only non-Advance tickets (eg Ranger) can be used on TPE
This is due to a member of train crew being unavailable.
Further Info
We apologise for the cancellation of this service today.If the train you have a ticket for is cancelled, you can travel on any Northern, TransPennine Express and East Midlands Railway service within 2 hours before or after your cancelled service was due to depart."
The above is from the website today. I am still not clear whether Northern-only non-Advance tickets (eg Ranger) can be used on TPE
To me it is absolutely clear that you can. Where is the doubt?
DeverseSam
Member
« the train you have a ticket for » implies some kind of reservation
High Dyke
Established Member
I can understand making the ticket acceptance process simpler, but if one operator is suffering disruption on a shared route, then perhaps other operators on the same route may also be affected, depending on the nature of disruption.
I have only just read about this on here and haven't seen any publicity. This is a problem because I waited for an hour for the next Northern train because I thought I had to with a Northern only ticket. I then claimed delay repay for an hour which I am being denied presumably because this arrangement is in place but I didn't know about it.
I think that's a pessimistic reading. I would go for it and if need be raise hell.
Based on that logic you wouldn't be entitled to ticket acceptance if you held an Off-peak/Anytime ticket without a seat reservation, which is clearly wrong.
Applies to ALL ticket types with route operator restrictions including rangers and rovers, staff passes, promotional tickets such as Club55 and even route restrictions*.
(*Eg. Manchester Victoria to Leeds via Hebden Bridge would be valid via Huddersfield direct.)
However it doesn't apply to late running services, delays or missed connections and EMR acceptance is also limited to specific routes.
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