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London Underground - CSA1 / CSA2 - Recruitment and Discussion

Zb0905

Member
Joined
29 Dec 2023
Messages
393
Location
London
I’m just wondering if candidates from the previous campaign have already been given start dates or if some are still waiting. Just trying to get a sense of whether there might be a long wait for those who pass in the current campaign. I attended the role-play/SBI yesterday and while I’m not feeling extremely confident, I think there’s a chance I did well enough.
How did you reach the role play already
 
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gjeffery68

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Joined
11 Sep 2024
Messages
53
Location
london
Hi all so just got a email saying if I don’t send my documents today I won’t be starting next week ? I sent them 3 days ago and also sent them again today anyone else has this before ?
 

mfoster95

Member
Joined
3 Jun 2025
Messages
8
Location
victoria
How did you reach the role play already
I had my role play and SBI today so it is possible.. I think they might be doing it in batches because a friend of mine applied same time as me but still hasn’t done there AC1 Written Communication & Data Interpretation yet.
 

bluegoblin7

Established Member
Joined
10 May 2011
Messages
2,167
Location
JB
As always, those who score higher will generally be invited to assessments sooner whilst the benchmarks for each intake are worked out - it isn’t an exact science.

There are still people waiting for start dates from previous campaigns, and you will certainly have a wait measured in months if you are successful. This is not unusual for railway jobs.
 

Zb0905

Member
Joined
29 Dec 2023
Messages
393
Location
London
I had my role play and SBI today so it is possible.. I think they might be doing it in batches because a friend of mine applied same time as me but still hasn’t done there AC1 Written Communication & Data Interpretation yet.
How did it go
 

abdulhakeem907

On Moderation
Joined
13 Jul 2021
Messages
8
Location
London
I had my role play and SBI today so it is possible.. I think they might be doing it in batches because a friend of mine applied same time as me but still hasn’t done there AC1 Written Communication & Data Interpretation yet.
Was it at Stratford or West Kensington? Did they gave you results on spot?
 

mfoster95

Member
Joined
3 Jun 2025
Messages
8
Location
victoria
How did it go
It was quite straight forward to be honest - Just be yourself.

role play - had a customer asking how to get to their destination in which I had to help them find it.

SBI - had multiple issues in the scenarios - they just want to see how you would deal with the issue and what you would prioritise.

Was it at Stratford or West Kensington? Did they gave you results on spot?
I chose West Kensington to do my Role play/SBI
 

Zb0905

Member
Joined
29 Dec 2023
Messages
393
Location
London
It was quite straight forward to be honest - Just be yourself.

role play - had a customer asking how to get to their destination in which I had to help them find it.

SBI - had multiple issues in the scenarios - they just want to see how you would deal with the issue and what you would prioritise.


I chose West Kensington to do my Role play/SBI
Ahh so the role play and the interview are done on the same day
 

gjeffery68

Member
Joined
11 Sep 2024
Messages
53
Location
london
Hi all just a quick one is suit bottoms and a white suit shirt and a qauter zip okay for training ? As I’m guessing that’s okay for smart casual. And when do we receive our first day instructions ?
 

T103

Member
Joined
17 Apr 2024
Messages
179
Location
London
Hi all just a quick one is suit bottoms and a white suit shirt and a qauter zip okay for training ? As I’m guessing that’s okay for smart casual. And when do we receive our first day instructions ?
You will receive your first day instructions approx 1 week before your start date. Keep an eye out in your email junk box too. Good luck :)

That uniform will be okay. I went in smart shirt and chinos- if all goes to plan you should get your uniform, one day 1 then you wear that for the rest of your training.

Although as mentioned in previous comments, half the stuff may not fit/wrong size- so basically wear what fits
 

gjeffery68

Member
Joined
11 Sep 2024
Messages
53
Location
london
You will receive your first day instructions approx 1 week before your start date. Keep an eye out in your email junk box too. Good luck :)

That uniform will be okay. I went in smart shirt and chinos- if all goes to plan you should get your uniform, one day 1 then you wear that for the rest of your training.

Although as mentioned in previous comments, half the stuff may not fit/wrong size- so basically wear what fits
Thanks for that Yh I start Monday no instructions yet will give them a ring tomorrow to follow it up thanks for the reply :)
 

mfoster95

Member
Joined
3 Jun 2025
Messages
8
Location
victoria
I’m just wondering if candidates from the previous campaign have already been given start dates or if some are still waiting. Just trying to get a sense of whether there might be a long wait for those who pass in the current campaign. I attended the role-play/SBI yesterday and while I’m not feeling extremely confident, I think there’s a chance I did well enough.
Have you found out if you passed yet?
 

mfoster95

Member
Joined
3 Jun 2025
Messages
8
Location
victoria
Not yet. I was told 10-14 days but should be sooner than that due to business requirements.

Did they give you any feedback after you finished your SBI?
No I haven’t heard back yet, fingers crossed that you have passed! Good luck -and do let us know what your outcome is
 

19881

Member
Joined
18 Sep 2025
Messages
16
Location
london
Not yet. I was told 10-14 days but should be sooner than that due to business requirements.

Did they give you any feedback after you finished your SBI?
hi I had my role play and sbi on Tuesday , I was told that I would hear within 10-14 days , I wasn’t given any feedback was you ?
I’m not feeling very confident that I passed to be honest .
 

Ferreira91

Member
Joined
27 Oct 2024
Messages
38
Location
London
hi I had my role play and sbi on Tuesday , I was told that I would hear within 10-14 days , I wasn’t given any feedback was you ?
I’m not feeling very confident that I passed to be honest .
Unfortunately I didn’t receive any feedback also.
 

bluegoblin7

Established Member
Joined
10 May 2011
Messages
2,167
Location
JB
You won’t get any immediate feedback at each stage and will need to wait for the outcome.

There is no harm requesting feedback once you get the outcome, however it is generally not provided to external candidates, or at the earliest stages of recruitment even for internals.
 

Ferreira91

Member
Joined
27 Oct 2024
Messages
38
Location
London
Perhaps there not allowed to give feedback after , did anyone else get feedback ?

Not that I know for this campaign. My partner got feedback on his SBI 1.5 years ago, something like it “can’t promise anything but looks very positive”, but he clearly did very well.
 

19881

Member
Joined
18 Sep 2025
Messages
16
Location
london
Not that I know for this campaign. My partner got feedback on his SBI 1.5 years ago, something like it “can’t promise anything but looks very positive”, but he clearly did very well.
Did they ask you anything about what your notice period is ? they didn’t ask me any questions like this , they asked me what my current role was and previous job roles …
 

Ferreira91

Member
Joined
27 Oct 2024
Messages
38
Location
London
Did they ask you anything about what your notice period is ? they didn’t ask me any questions like this , they asked me what my current role was and previous job roles …
Yes, that made me think something was off, they didn’t ask about my notice period or holidays. Before the role play, the assessor asked about my current job and customer service experience.

Roughly how many questions did they ask you after the SBI 10 minute presentation?
 

19881

Member
Joined
18 Sep 2025
Messages
16
Location
london
Yes, that made me think something was off, they didn’t ask about my notice period or holidays. Before the role play, the assessor asked about my current job and customer service experience.

Roughly how many questions did they ask you after the SBI 10 minute presentation?
I think they asked me about 6 questions after I can’t remember exactly how many but it was around 6, how many did you get ?
 

19881

Member
Joined
18 Sep 2025
Messages
16
Location
london
I got asked roughly around 6 questions also in my sbi.
It’s sounds like all the interviews were the same format, fingers crossed for everyone , I really didn’t think I had passed the role play so was very happy to find out I got to the SBI stage.
 

mfoster95

Member
Joined
3 Jun 2025
Messages
8
Location
victoria
It’s sounds like all the interviews were the same format, fingers crossed for everyone , I really didn’t think I had passed the role play so was very happy to find out I got to the SBI stage.
Thank you - all the best to all of us!

== Doublepost prevention - post automatically merged: ==

Unfortunately I’ve been unsuccessful - but good luck to everyone!
 
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19881

Member
Joined
18 Sep 2025
Messages
16
Location
london
Thank you - all the best to all of us!

== Doublepost prevention - post automatically merged: ==

Unfortunately I’ve been unsuccessful - but good luck to everyone!
So Sorry to hear that :( , did you have to wait long for them to tell you ? Was it the standard 10-14 days
 

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