Overall I’m glad the day happened, but it could have gone smoother.
As it happened, I didn’t get into the shed because I started in the yard first. By the time I was ready for the shed sometime after 2, I was told it had shut. I’d be gutted if I allowed myself to be. Nowhere was such a cutoff advertised, and the trains in there were pitched as the main attraction!
The management of the cab visits could also have been more rigid. I totally understand that the cab minders were drivers and technicians and were just there to talk about their roles - I’m not going to fault them, they were fab - but some guest groups were sitting in cabs for almost 10 minutes. I got into one cab and the driver I was chatting to in the queue said they’d even opened up extra trains. It really needed a customer-facing person to move people on to try and give everyone a chance.
I’d even say they could have charged per cab visit (since the profits were going to charity anyway) and made it timed, to make it more organised.
The clear ramp down from 3pm was a shame given the event info had been updated to say it was now going on until 5.
Seating was very lacking for the number of people there, as were the food trucks. The pizza one ran out of pizzas and the ice cream man had finished his fresh ice cream by 3:30!
Overall, it felt as if the ticket sales had been unbounded but the food and activities had been planned for only so many.
All this is meant as constructive criticism. It was a good day and it was great to see so many interested families and people come.
What would be a shame now is to lose any learnings from the event, as well as the clear declaration of interest in it from the public. How much organisation it took, I don’t know, but if it was to become an annual event every August Bank holiday, it could be really tightened up by learning from this year, and I think there’s enough recurring interest from the public to make it worthwhile.