It was a great day, just a shame that no-one (Not even Southeastern themselves!) could agree on closing times, with tickets, adverts and even the Managing Director saying 5pm but all of the stalls and staff saying 4pm. Luckily we were able to squeeze in a cab tour of Clan Line, but that shut suddenly around 3 along with most of the maintenance and yard bit. Considering tickets were available to arrive at 4pm I'd be pretty annoyed that there was nothing to see in that hour.
Yeah the planning and communication was an absolute shambles to be quite honest. When trying to find out information it was also 50/50 chance whether the staff you were talking to knew what was or wasn’t happening.
The SE staff were wonderful to chat to though (even if not all of them knew what was going on themselves)
A few observations:
- the depot shed closed up at 14:30 (to new entrants to the event, thats understandable) however that fact it was also closed to people who were already at the event was a bit of a kick in the teeth really. The reason given was they needed to get the depot up and running again for 18:00 which as it is a working depot thats understandable but they really should have considered that when advertising that the event closes at 17:00 when really everything was closed up at 15:00.
- cab visits were closed off at 14:15 due to queues “being so long we won’t get through them before the event finishes” which I understand however those queues then quickly disappeared before 15:00, over 2 hour before the event was due to close. Very frustrating for a-lot of people.
- a map or diagram for helping people get around the site would have been nice especially for those with a disability or pushchair.
- Food queues were huge, would have been good to have another vendor (but then again, not really that important in the bigger picture)
Despite the organisation and communication issues on the day, it was a great day overall and the SE staff were brilliant even with the people who weren’t too pleased for things to have closed early than advertised.