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[microrich]

I'm attempting to buy a ticket on the forums website from Boundary Zone 6 (selecting TFL 60+ Oyster) to High Wycombe tomorrow.

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tickets.railforums.co.uk

I'm puzzled by the results. Most of the journey options are (as expected) offering me a Boundary Zone 6 - High Wycombe off-peak day return for £10.35. However, for certain journeys it is implying this ticket is not valid, e.g. using the 09:40 Marylebone to High Wycombe, it is offering a more expensive combination of single tickets for £11.50 as the cheapest fare. I cannot work out why the cheaper Boundary Zone 6 ticket is not valid on this train. Can anyone explain why this is?

 

[Adam Williams]

I'm attempting to buy a ticket on the forums website from Boundary Zone 6 (selecting TFL 60+ Oyster) to High Wycombe tomorrow.

Results | RailUK Tickets

TrainSplit is a free service that makes it easy to find the cheapest train tickets for your journey.

tickets.railforums.co.uk

I'm puzzled by the results. Most of the journey options are (as expected) offering me a Boundary Zone 6 - High Wycombe off-peak day return for £10.35. However, for certain journeys it is implying this ticket is not valid, e.g. using the 09:40 Marylebone to High Wycombe, it is offering a more expensive combination of single tickets for £11.50 as the cheapest fare. I cannot work out why the cheaper Boundary Zone 6 ticket is not valid on this train. Can anyone explain why this is?

Escalated to supplier.

 

[styles]

Bit of a strange one, but I've found that none of Raileasy's sites have worked properly for me over the past week.

e.g. if I check the forum ticketing site just now, this is what I get:



It's like it's loading user information in the top right, and loading content for the main search box also.

When I manage to get it to load, the station searches are slow, sometimes just not responding.

I've tried disconnected from personal and work VPNs, disabling adblockers/script blockers, even using different browsers.

I assume this isn't a widespread issue else it would have been fixed (but then if everybody else has the same thought process as me of just going to TrainPal etc then maybe not!)

This isn't just the forum's website FWIW, but all the Raileasy sites.

 

[Adam Williams]

Bit of a strange one, but I've found that none of Raileasy's sites have worked properly for me over the past week.

Would you be able to screenshot the a) the browser dev tools console, and b) the network tab and send over to customer support?

Does https://classic.trainsplit.com work?

 

[styles]

Would you be able to screenshot the a) the browser dev tools console, and b) the network tab and send over to customer support?

Does https://classic.trainsplit.com work?

Yes the old website works fine.

== Doublepost prevention - post automatically merged: 7 Aug 2025 ==

Oh sorry I just saw send to customer support - is there an email addy?

 

[Mike395]

Pop those over to customer.support@trainsplit.com please Certainly from our sales data we have no reason to think this is a widespread issue, but it'd still be good to have an understanding of what's going on. It'd also be useful if you could a list of active browser extensions.

 

[JoshD14]

Can you also pop over your IP address too please? Nothing looks out of the ordinary from your screenshots but its also clearly not executing the JS here! And nothing has changed recently, but I will look further later

 

[hkstudent]

19/10/2025 Norwood Junction - Edinburgh

It appears that the search engine of the forum site not preferring people from Windrush Line area to take SN/TL trains to London Bridge and to get to Kings Cross for LNER / GN trains, and hence not be able to show the fastest and earliest available train at 07:44 via London Bridge.

Most of the results are sending people to Finsbury Park for Stevenage/Peterborough, or via Victoria for Kings Cross (longer cross London journey time).

If needing to take the LNER to arrive at 13:09 in Edinburgh suggested by LNER, the forum site suggested a overnight journey to start 6 hours earlier, interestingly.

 

[Mike395]

Can I request for specific routing queries - as opposed to general suggestions and feedback - moving forwards (there have been a vast increase in the number of these here recently and it's not really what this thread is for) these go into customer.support@trainsplit.com rather than being posted here, to make them easier to investigate and track. Thanks

 

[ngood77]

Just bought my very first PlusBus eTicket, what a game changer.

== Doublepost prevention - post automatically merged: 11 Aug 2025 ==

And just a small follow up - I understand that the forum benefits so long as the forum’s ticketing website is used as opposed to the TrainSplit app. I take it that the benefit for the forum is realised at the time of purchase, and hence once purchased I can then use the TS app for downloading tickets, viewing journeys etc without detriment to the forum ? The app is quite nice to use, you see. Cheers.

 

[Adam Williams]

Just bought my very first PlusBus eTicket, what a game changer.

== Doublepost prevention - post automatically merged: 11 Aug 2025 ==

And just a small follow up - I understand that the forum benefits so long as the forum’s ticketing website is used as opposed to the TrainSplit app. I take it that the benefit for the forum is realised at the time of purchase, and hence once purchased I can then use the TS app for downloading tickets, viewing journeys etc without detriment to the forum ? The app is quite nice to use, you see. Cheers.

That's correct, yes.

 

[ngood77]

ThuThat's correct, yes.

Thanks

 

[talldave]

On the beta site checkout, the pay now button is visible and clickable even though your stored card details haven't yet loaded. Clicking in that situation causes an error. The problem for me was that my display was scrolled down a bit so I couldn't see the lack of card details. Not sure if the Pay Now button can be interlocked with the payment details above being loaded?

 

[JoshD14]

Thanks, I'll see what I can do here. The payment details UI is provided by our payment provider so I'll need to see if they expose when they are loading things!

 

[microrich]

Apple and Google Pay are both supported, but the visibility can depend on the browser being used due to some payment provider limitations. Chrome on Android should work reliably, Firefox on Android sadly won't. Can you share a bit more information about what you were using?

I'm having a similar issue. Google Pay is happily appearing on my phone app version, but not on the desktop browser version (Chrome or Firefox). This is frustrating, since I normally prefer to book tickets on my desktop where possible (bigger screen to see options) and as a rule, I don't like saving my card details to websites. Would it be possible to fix this so Google Pay is an option on desktop browsers?

 

[OscarH]

I'm having a similar issue. Google Pay is happily appearing on my phone app version, but not on the desktop browser version (Chrome or Firefox). This is frustrating, since I normally prefer to book tickets on my desktop where possible (bigger screen to see options) and as a rule, I don't like saving my card details to websites. Would it be possible to fix this so Google Pay is an option on desktop browsers?

Are you signed in to Chrome with a Google Account with a payment method attached?

The payment provider (who unfortunately controls this) has some utterly stupid rules for when it appears in browsers.

 

[microrich]

Are you signed in to Chrome with a Google Account with a payment method attached?

The payment provider (who unfortunately controls this) has some utterly stupid rules for when it appears in browsers.

Yes, just tried again, using both Firefox (my normal default browser) and Chrome. In both cases signed in to my Google account which have payment methods attached. I'm fairly sure it's not a problem at my end, since I frequently use Google Pay without problem on many other websites.

 

[MrJeeves]

Yes, just tried again, using both Firefox (my normal default browser) and Chrome. In both cases signed in to my Google account which have payment methods attached. I'm fairly sure it's not a problem at my end, since I frequently use Google Pay without problem on many other websites.

Google Pay will only ever work in Chrome on web.

Are you signed in to the browser itself? Can you see any payment methods when you visit https://payments.google.com/

 

[Adam Williams]

Would it be possible to fix this so Google Pay is an option on desktop browsers?

Not without taking on a much bigger liability in terms of directly handling card/token details, or switching to a different PSP/PayFacs provider.

As @MrJeeves points out, it's reliant on the PaymentRequest API (https://paymentrequest.show/demo) which requires you to be authenticated at a browser-level in order for it to be able to handle the payment requests. Firefox will never work because it doesn't support this API. Other payment providers support the more universal web-based flow.

 

[mad_rich]

Apologies if this has been covered before.

Can/ could the forum's site sell standalone seat reservations?

Specifically, I'm forever advising Interrail and Eurail travellers what they should do when coming to the UK (they're not compulsory, regardless of what Interrail tells you, but you can get one free at a ticket office or from the GWR website).

I suspect many would happily pay a couple of pounds for an decent booking interface - especially if there are seat maps.

 

[Egg Centric]

Might be more of a FastJP question, but a way to completely exclude rail replacement services would be useful.

For example, this Sunday I'm doing my regular London/Watford to Durham and KGX-PBO is shut; there are several ways to do this (and indeed it's suggesting some) and I'm not asking for advice on how to do the journey - but completely hiding the RRBs would be handy as I compare the various other options.

Just unticking bus in advanced options doesn't do that.

 

[OscarH]

Might be more of a FastJP question but a way to completely exclude rail replacement services would be useful, e.g. this Sunday I'm doing my regular London/Watford to Durham and LGX-PBO is shut; there are several ways to do this (and indeed it's suggesting some) and I'm not asking for advice on how to do the journey - but completely hiding the RRBs would be handy as I compare the various other options. Just unticking bus in advanced options doesn't do that.

Yes, this is one we noticed recently too! We thought excluding bus used to work but might be wrong - as you note, it needs escalating. I'll set a reminder for tomorrow

 

[Egg Centric]

A different issue - I've decided to stop overnight at Stoke for unimportant reasons. I'm trying to make the itinerary (Stoke to Durham on Sunday) give me a break at Manchester sufficient to have a meal as well as walk from Piccadilly to Victoria. But oddly when I put in even 1 minute extra change time (I put in 30 mins originally but just narrowing it down) there's no itinerary at all.

link to search

 

[BRX]

Apologies if this question has already been asked & answered recently -

Should the system currently be able to offer walk-up tickets for journeys which involve trains where the TOC is messing with reserved seats etc and marking services as "sold out" even though certain tickets are still perfectly valid on them? Or is thid basically not possible to do?

 

[Adam Williams]

Apologies if this question has already been asked & answered recently -

Should the system currently be able to offer walk-up tickets for journeys which involve trains where the TOC is messing with reserved seats etc and marking services as "sold out" even though certain tickets are still perfectly valid on them? Or is thid basically not possible to do?

No, not currently.

 

[BRX]

No, not currently.

Thanks.

Not your fault of course but it's massively irritating that it's not possible to buy the cheapest & most flexible ticket for many journeys without jumping through various hoops that most people won't even know are there to jump through. And then to travel on a supposedly sold out train with loads of unoccupied seats.

 

[bspahh]

Please keep the classic site open. I find the new one confusing.

I much prefer a grid of out and return prices for a return ticket, where it shows prices for the overall ticket price.

With the new interface, when I click the time and number of changes (the yellow highlight), I expect that to show the itinerary. Instead I have to click the i button (the magenta highlight). I would expect the i button to show about the ticket type.
View attachment 185566
I don't mind having an option when I set up the search to also return 1st class tickets. However, if I don't choose 1st class tickets on the page when I set up the search, I don't want to see the cost of 1st class tickets. Above the "1st class from £71.80" text is visual clutter when I am looking for the "£34.10". Having a page with lots of high prices also makes everything look expensive.

It would be fine to include 1st class tickets after a search for standard class ones, if they are cheaper than the standard ones.

The link to https://tickets-classic.railforums.co.uk/ seems to have gone from https://tickets.railforums.co.uk/

I really don't like the new site.

 

[JoshD14]

The classic is still pointing to the old site for me just fine? It's still not being turned off any time soon.

Is it just the comments you mentioned previously that mean you don't like the new site, or are there other things you don't like about it too?

 

[yorkie]

A different issue - I've decided to stop overnight at Stoke for unimportant reasons. I'm trying to make the itinerary (Stoke to Durham on Sunday) give me a break at Manchester sufficient to have a meal as well as walk from Piccadilly to Victoria. But oddly when I put in even 1 minute extra change time (I put in 30 mins originally but just narrowing it down) there's no itinerary at all.

link to search

Can you generate a link on www.fastjp.com?

I wasn't able to reproduce the problem; it works for me:

Results | RailUK Tickets

TrainSplit is a free service that makes it easy to find the cheapest train tickets for your journey.

tickets.railforums.co.uk

 

[Egg Centric]

Can you generate a link on www.fastjp.com?

I can't find a way to:

1. Set the 1 minute extra change time. If that's meant to be 'time offset', then setting it to 1 works fine.
2. (Don't know if this bit is relevant or not, but just for the purposes of replicating my search) setting a target arrival rather than departure time

Edit: 2 may well be relevant - it seems that if I set a departure time with 1 minute extra change time it also works. Apparently both a target arrival time and extra change time are necessary (on the forum site).

Full parameters for completeness:



(Images are screenshots of a search from Stoke to Durham on 24 August, arriving at 22:15 with 2 Adults on 2 together railcard, with an extra change time of 1 minute)