• Our new ticketing site is now live! Using either this or the original site (both powered by TrainSplit) helps support the running of the forum with every ticket purchase! Find out more and ask any questions/give us feedback in this thread!

LNER County Court Judgement

Status
Not open for further replies.
S

Skie

Established Member
Joined
22 Dec 2008
Messages
1,238
island said:
Indeed. Especially at large organisations. This kind of thing goes off into an enormous in-tray or routed to an overworked legal or compliance team, and default judgements often happen.
Click to expand...
But if the same happens with a passenger, they get the book thrown at them and can end up with all sorts of bother.
 
Sponsor Post - registered members do not see these adverts; click here to register, or click here to log in
R

RailUK Forums

S

Sonic1234

Member
Joined
25 Apr 2021
Messages
792
Location
Croydon
Skie said:
But if the same happens with a passenger, they get the book thrown at them and can end up with all sorts of bother.
Click to expand...
Although this whole debacle will have cost LNER many times more than if they just processed the refund correctly in the first place.

Well done to the OP. Customer service standards on the railway will only improve if poor service costs them more.
 
Status
Not open for further replies.

Top