Excellent post.
Far too many posters on here sit at home behind their screens with zero empathy for the customer and the crap situation that they have been left to experience by Northern.
I have just emailed my MP calling for pressure for an inquiry because it simply can’t be right for Northern to just shut a train station (not Leeds) leaving 100+ people, some with medical conditions and young families to fend for themselves at 9.00 pm on Saturday night.
I still say their actions where utterly disgraceful.
People do not have “zero empathy” for customers. Nobody wants to be left trapped, stranded or otherwise have a journey that takes hours longer than it should do.
Many people on these forums are railway staff or have deep knowledge of the industry. This all comes down to realism and what is actually possible. People have worked through these situations and they are incredibly stressful.
There are only so many staff available in control centres, control rooms and stations to help manage disruption. Where you have disruption this widespread and this severe - and may I add, disruption that is
incredibly rare - there are simply not enough resources to get everything right, communicate every situation to every passenger and get everything piece of information bang on correct. I would go as far to say it is probably impossible.
Why would you not shut a station if no services can be confirmed? Rather than piling people onto a platform and having them wait around in hope, adding overcrowding and a potential risk to the situation. Ideally, yes you move people to alternative transport but as has been stated many many times, it is not easy to get taxis and buses at the drop of the hat and incredibly difficult to do so when the rest of the region is in the same boat.
I will take your point that Northern’s information was perhaps not as good as other TOCs but the point remains.
Arguably your complaint should be direct to Network Rail to explain how such a dramatic signalling outage and infrastructure failure was allowed to occur.