Annual Season Ticket Smartcard

[saismee]

Wasn't Network Railcard stock though!!

They said their new one is (as shown in their latest post).

 

[8ace]

I can save you time by saying go back to Kings Cross.

Absolutely agreed. That’s horrendous and should not have been issued as such - standard orange stock would have been a better choice!

Thanks both. Won't be able to get to KGX until I travel to Scotland on the 5th of August, hopefully I can use it ok up until then. If I'm forced to buy any bus tickets before then would I have any means of getting a refund?

 

[Mike395]

Thanks both. Won't be able to get to KGX until I travel to Scotland on the 5th of August, hopefully I can use it ok up until then. If I'm forced to buy any bus tickets before then would I have any means of getting a refund?

Keep any receipts and send them over to LNER customer services if you're charged - it's entirely their problem you've got a ticket on the wrong stock.

 

[Adam Williams]

So.. does it work as both a Railcard and a PlusBus ticket?

 

[transportphoto]

Thanks both. Won't be able to get to KGX until I travel to Scotland on the 5th of August, hopefully I can use it ok up until then. If I'm forced to buy any bus tickets before then would I have any means of getting a refund?

Given the slight delay, I’d be tempted to email Customer Services in the interim setting out this expectation.

 

[8ace]

Ok I will compose an email to them later - is customers@lner.co.uk the correct one?
The other thing is B&H buses are TOTO mostly so getting a receipt/paper ticket is a bit of a faff.

 

[MrJeeves]

The other thing is B&H buses are TOTO mostly so getting a receipt/paper ticket is a bit of a faff.

You can view your TOTO transaction history through their app or the website.

 

[8ace]

Ah nice, lets hope it doesn't come to that.

 

[Wallsendmag]

I've let Kings Cross know

 

[8ace]

Cheers Mr Shearer

 

[8ace]

Got a reply last night:

Dear 8ace,

Thank you for contacting London North Eastern Railway.
I hope this finds you well.

I have take a look at the ticket and that should be fine to use on the bus and should be accepted , if you do have any issues please don't hesitate to contact us and we would be happy to help.

Yours sincerely
Tina Platts
Customer Services
London North Eastern Railway

TBF I used it all last week and there were no issues.

 

[MrJeeves]

Terrible customer service from LNER.

They do need to fix their error.

 

[Wallsendmag]

Terrible customer service from LNER.

They do need to fix their error.

As I said KGX are aware, I'd swap it ASAP

== Doublepost prevention - post automatically merged: 4 Aug 2025 ==

Terrible customer service from LNER.

They do need to fix their error.

see above

 

[MrJeeves]

As I said KGX are aware, I'd swap it ASAP

All well and good, but maybe OP doesn't want to spend money on another journey into London just to rectify an issue that isn't their fault.

 

[8ace]

Got it changed just now - took them a while to locate the correct stock.