Faded barcode All Line Rail Rover

[Starmill]

As I said above: scan Aztec, retrieve payload, generate new Aztec on phone which can be scanned.

Will probably require some explanation too.

The problem with this approach is that it is overwhelmingly unlikely that any particular member of staff will ever have come across a customer doing this before. It would immediately therefore raise great suspicion, as much as that would be an unjustified suspicion to a person with some technical knowledge, which would be greatly compounded by the particular ticket type. At best, this might result in an accusation of a genuine ticket being shared between multiple travellers, and at worst an accusation of using a stolen machine.

It obviously is very very wise to keep the barcode for later. However I absolutely wouldn't present it spontaneously.

 

[bspahh]

Has anyone any suggestions on how I can store an All Line Rover when it's issued on PRT, bearing in mind it invariably won't work barriers?

Would it help to laminate it with a sticky pouch like one of these?

Cold Seal Lamination Pouches, Self Seal Laminating Sheets Pieces of 1 - 100 | eBay UK

These pouches are perfect for providing a professional, crystal-clear finish without the need for a laminating machine. Simply peel, place, and seal! Self Seal Pouches Self Adhesive Cold Seal Laminating Pouches.

www.ebay.co.uk

(link to cold laminated pouch at eBay)
Would it reduce the wear on the ticket, and would it still be accepted as a ticket?

(don't use a heated laminator with a ticket that has been printed with a thermal printer!)

 

[Starmill]

Expies Saturday 12 July.

This is only a few days away so hopefully it's still legible by Saturday night and all of this is moot.

 

[crablab]

I think I agree with other posters that this isn’t yet covered for in the terms and conditions (e.g. the NRCOT)

For the record, I agree. As I said:

There's been various debates about what actually constitutes a valid eTicket, which is somewhat applicable to a PRT which is effectively an extension of that (ie. an eTicket printed on some paper, not necessarily even orange paper!). As eTickets can be presented in various forms, it is unsatisfactory that the NRCoT does not clearly set out what must be presented to constitute an "eTicket", with a minority of TOCs having vague policies instead.

== Doublepost prevention - post automatically merged: 9 Jul 2025 ==

It obviously is very very wise to keep the barcode for later. However I absolutely wouldn't present it spontaneously.

Yes. That's good advice in the circumstances

 

[Haywain]

Has anyone any suggestions on how I can store an All Line Rover when it's issued on PRT,

Without knowing how you have been storing it so far, it's difficult to know what to suggest.

 

[Jan Mayen]

Without knowing how you have been storing it so far, it's difficult to know what to suggest.

Folded over in a Railcard wallet, with the barcode showing. (Photo shows said ticket in a Railcard wallet, but folded so the barcode isn't showing)

 

[styles]

For what it's worth, the Conditions of Travel actually say the ticket should be replaced unless they suspect it will be used fraudulently. They may charge you up to £10 for this service:

4.8 If a Ticket is damaged to the extent that it is not legible and cannot (where applicable) be scanned or otherwise validated, it will not be valid for travel. However, if you return it to the Train Company or Licensed Retailer that sold it to you, they will arrange for a replacement Ticket to be issued to you unless there is reason to suspect that it has, or will be, used for fraudulent or improper purposes. You may have to pay a reasonable administrative charge (not exceeding £10) for the replacement.

So strictly speaking the retailer you purchased it from (presumably an operator if it's on printer roll) should replace it. Problem with doing this on an ALR is if you bought it from say Southeastern at Bexleyheath station, but you're now using it up at the Kyle of Lochalsh, how are Southeastern going to get a replacement to you, especially given it's probably only got a few days left on it already?

There's nothing preventing another operator replacing it at their ticket office, but they don't appear to have an obligation to do so.

== Doublepost prevention - post automatically merged: 9 Jul 2025 ==

Folded over in a Railcard wallet, with the barcode showing. (Photo shows said ticket in a Railcard wallet, but folded so the barcode isn't showing)

The only thing I find with keeping tickets in my pocket, even if they're in a wallet or railcard wallet, is the pressure tends to cause them to wear away. I had a receipt on printer roll from Tiso last week which was barely legible 2 days later. All I'd done is put it in my wallet. Other receipts in my wallet on non-glossy printer paper are fine, as are the CCSTs for some upcoming trips.

 

[Haywain]

they don't appear to have an obligation to do so.

As stated earlier, they don't have the means.

 

[styles]

As stated earlier, they don't have the means.

Sure they do. They could call customer services for you and get one posted out for example.

Might not be much practical use posting one out of course.

But operators definitely can send out a replacement ALR, even if they can't print one on-demand at a ticket office for whatever reason (I don't actually buy the reason given further up - that an SOP doesn't exist for it doesn't mean they 'don't have the means' - it means they don't feel confident doing it. If the software doesn't support backdating it, that's also not a 'means' problem, it's a policy choice not to have that feature).

 

[crablab]

Sure they do.

Reread the thread.
There is no option in the TIS to reissue a ticket of this type and fulfilment method, and consequently no process in the internal guidance for them to follow.

 

[styles]

Reread the thread.
There is no option in the TIS to reissue a ticket of this type and fulfilment method, and consequently no process in the internal guidance for them to follow.

Reread my reply. I directly addressed this.

 

[Watershed]

Reread the thread.
There is no option in the TIS to reissue a ticket of this type and fulfilment method, and consequently no process in the internal guidance for them to follow.

That is obviously going to make it hard to vindicate your rights in practical terms - meaning you'd likely need to buy new tickets as necessary (potentially a new 7 day ALR?) - but it doesn't change the legal position under the NRCoT.

Sadly there are quite a few areas where the NRCoT (or other legislation) gives you rights for which the industry hasn't come up with any procedures to allow staff to implement them.

 

[Haywain]

If the software doesn't support backdating it, that's also not a 'means' problem,

It is for the staff in front of you. That you don't like it doesn't alter that.

 

[styles]

It is for the staff in front of you. That you don't like it doesn't alter that.

It's not though. As mentioned in the rest of that quoted post, I don't expect staff at a ticket office to be able to replace it on-demand (though I don't think, as a customer, it's an unreasonable request), as they're not legally required to. They are contractually required to replace the ticket though. How they do that is another matter, but it clearly isn't impossible - it just might not be possible to do on-demand at a ticket office.

 

[Starmill]

Sure they do. They could call customer services for you and get one posted out for example.

Might not be much practical use posting one out of course.

But operators definitely can send out a replacement ALR, even if they can't print one on-demand at a ticket office for whatever reason (I don't actually buy the reason given further up - that an SOP doesn't exist for it doesn't mean they 'don't have the means' - it means they don't feel confident doing it. If the software doesn't support backdating it, that's also not a 'means' problem, it's a policy choice not to have that feature).

If you take this attitude towards customer service departments or the ticket office staff, the response will be a flat refusal to assist.

In that circumstance the customer has no further recourse whatsoever beyond paying out of pocked and then turning to a complaint to be reimbursed. This out of pocket expense could be new singles / returns so several hundred pounds. Realistically the customer service department are unlikely to assist with such a complaint, therefore it would come to litigation very quickly. So while your argument has a theoretical basis it's incredibly bad advice.

As has been explained the ticket isn't going to be reissued by customer services just because the NRCoT implies they may do so. Most of the staff in question have probably never read the NRCoT and some won't even know what it is or where to find it.

== Doublepost prevention - post automatically merged: 9 Jul 2025 ==

It's not though. As mentioned in the rest of that quoted post, I don't expect staff at a ticket office to be able to replace it on-demand (though I don't think, as a customer, it's an unreasonable request), as they're not legally required to. They are contractually required to replace the ticket though. How they do that is another matter, but it clearly isn't impossible - it just might not be possible to do on-demand at a ticket office.

For all practical purposes, no replacements are issued on tickets in person, on demand, by appointment, or via customer service, unless they're a season ticket, regardless of if you believe it should be or not. A ranger or rover isn't a season ticket.

 

[styles]

If you take this attitude towards customer service departments or the ticket office staff, the response will be a flat refusal to assist.

In that circumstance the customer has no further recourse whatsoever beyond paying out of pocked and then turning to a complaint to be reimbursed. This out of pocket expense could be new singles / returns so several hundred pounds. Realistically the customer service department are unlikely to assist with such a complaint, therefore it would come to litigation very quickly. So while your argument has a theoretical basis it's incredibly bad advice.

As has been explained the ticket isn't going to be reissued by customer services just because the NRCoT implies they may do so. Most of the staff in question have probably never read the NRCoT and some won't even know what it is or where to find it.

It's "incredibly bad advice" to go to a ticket office to ask for a ticket to be replaced because it's damaged?!

Edit: to address the point added in your edit:

For all practical purposes, no replacements are issued on tickets in person, on demand, by appointment, or via customer service, unless they're a season ticket, regardless of if you believe it should be or not. A ranger or rover isn't a season ticket.

It's all well and good saying that, but it's a breach of contract. Their advice may well be to buy a new ticket then put a complaint in to get a refund, but this is going to cause even further confusion. Let's say I have a 1st class 14-day ALR with 5 days left on it. If I have to buy a 7-day replacement, that's me out of pocket for £949 for as long as it takes my complaint (which isn't really a complaint) to be dealt with and money refunded. But also because I only had 5 days left on my previous ALR, it opens up the potential to say well we can't refund you for a 7 day ticket because you could only use your previous ticket for 5 days, and we don't know you haven't used this new 7 day ticket for 7 days instead of 5. Of course these are things the operator shouldn't really do but if the disputes forum is anything to go by, operators make passenger lives difficult over straightforward delay repay on split tickets, let alone a grey area with no SOP. You then have ancillary costs, e.g. if I had to pay this extra £949 on a credit card (because it's a high value purchase) and I incur interest or charges, then I need to ask for these in the complaint.No doubt the operator will try and not pay them out, and then it might end up as an MCOL claim because the operator breached their contract and left the customer out of pocket. It's just messy for no good reason.

Of course if the staff member at the ticket office says this is the way to handle it, that's what I'd do, but it's a pretty poor service. I'm not suggesting people rock up at ticket offices with a copy of the NRCoT and get arsey - at the end of the day, staff in ticket offices are doing what they're told and it's not their fault the systems (technology or policy) don't allow them to do what's needed. So there's no 'attitude' taken towards customer service departments. But if they were unable to issue a new ticket and gave me no alternative option for replacing the ticket, I probably would say, "The conditions of travel say the ticket must be replaced if it's damaged and can't be scanned. Is there another way I can do this?" That's hardly an 'attitude'.

Edit: where I say operator, I mean retailer. The NRCoT suggest the replacement should come from the same company which sold the original, so this might be a non-operator retailer in theory.

 

[Starmill]

It's "incredibly bad advice" to go to a ticket office to ask for a ticket to be replaced because it's damaged?!

Yup. You can ask politely and you'll be politely told "no". That's fine but you can't just keep asking ten, a hundred, two hundred times can you?

 

[styles]

Yup. You can ask politely and you'll be politely told "no". That's fine but you can't just keep asking ten, a hundred, two hundred times can you?

Nobody has said to do that though?

 

[Starmill]

Nobody has said to do that though?

Your advice is bad because you are expecting to get proactive assistance from the staff in the ticket office. It's not bad because there's some possibility of a sanction, it's simply a waste of your (and their) time asking them.

 

[MrJeeves]

The issue is of course that the scan history is considered by some people to be unfit for purpose. Now my view is that's their own fault at the end of the day, but my view doesn't change much. Ticketkeeper devices seem to work very reliably with it. Some others are very unlikely to show up consistently or find others. I myself had a Seven Day Season which had almost 100 scan records on it scanned by a Masabi device that found one single scan only - the one other Masabi handheld device it had been seen by onboard a CrossCountry train.

Indeed, scan history often seems to get "lost" when the eTVDs communicate with each other.

There is an Interrail api that is used by some ticketkeeper devices to confirm that a ticket was issued by Interrail. I don't think it can confirm if it's in date, and it definitely can't confirm what countries it's valid for travel in or if the journey has been input to the log (albeit the final requirement is quite a joke for on train staff to actually verify, given it can be freely amended, and clearly isn't even possible to encode in the barcode anyway, but that's what the Interrail conditions say you must do). An Interrail pass generally will open the NS ticket gates, at least a certain number of times.

The Ticket Inspection Website API does not provide a list of added journeys, but does provide enough data to determine whether the travel day in use is valid for the country of residence.

It returns a list of travellers, which includes a ISO 3166-1 alpha-2 country code for that traveller's country of residence, as well as whether they have an active travel day for today and also for yesterday, and a boolean flag for if that travel day includes in inbound/outbound day. Any inspection software should be able to simply implement IF travelDays.today.activated && (traveller.countryOfResidence != "GB" OR travelDays.today.inboundOutbound == true) (with additional logic to check yesterday's travel day for the night train rules).

 

[Starmill]

It's all well and good saying that, but it's a breach of contract. Their advice may well be to buy a new ticket then put a complaint in to get a refund, but this is going to cause even further confusion.

The ticket office staff will not be able to assist you if you go in there and claim breach of contract. Indeed they probably won't even understand what you're asking for.

== Doublepost prevention - post automatically merged: 9 Jul 2025 ==

No doubt the operator will try and not pay them out, and then it might end up as an MCOL claim because the operator breached their contract and left the customer out of pocket. It's just messy for no good reason.

Correct. The claim could be for over a thousand pounds. And if it's so large you can expect the operator concerned won't hand over the cash willingly, so county court will be the only option.

== Doublepost prevention - post automatically merged: 9 Jul 2025 ==

The conditions of travel say the ticket must be replaced if it's damaged and can't be scanned. Is there another way I can do this?"

What are you expecting they might do in reaction to that? Most of them would say no once politely, then say firmly the second and third time they can't help you. By the fourth or fifth time they would probably just invite you to leave.

 

[styles]

Your advice is bad because you are expecting to get proactive assistance from the staff in the ticket office. It's not bad because there's some possibility of a sanction, it's simply a waste of your (and their) time asking them.

You actually said 'incredibly bad advice'.

Forget for a moment that you're a regular contributor to a rail forum and imagine instead that you're a casual rail user who has had their ticket damaged. Suggesting it's 'incredibly bad advice' to head to a ticket office and ask if it can be replaced is a gross exaggeration to use the nicest possible terms. That the ticket office staff member might not be able to help you doesn't make it 'incredibly bad advice' - in fact it's what I would expect the average consumer to do.

The ticket office staff will not be able to assist you if you go in there and claim breach of contract. Indeed they probably won't even understand what you're asking for.

== Doublepost prevention - post automatically merged: 9 Jul 2025 ==

I really must ask that you don't misquote me any further.

You've implied that I've suggested people go in with an 'attitude', when I haven't and I would strongly discourage anybody from doing so.

You've implied that I've suggested people ask, 'ten, a hundred, two hundred times'. Again, I haven't.

You're now implying I've suggested people go in there and 'claim breach of contract'. Again, I really haven't.

Saying that you've read the terms and it says the ticket should be replaced and asking if there's another way they can think to help you out is not the same as going in and starting some legal speak about breach of contract. It's a polite, concise, and simple request. If their answer is no, you'll need to buy a new ticket then contact customer services, that's what you do, thank them for their help, and move on.

It is however:

Correct. The claim could be for over a thousand pounds. And if it's so large you can expect the operator concerned won't hand over the cash willingly, so county court will be the only option.

== Doublepost prevention - post automatically merged: 9 Jul 2025 ==

A shocking level of customer service if, to use a product you paid nearly £1500 for, you have to take a retailer to court. Surely you must agree this is an awful position to put a customer into and is one which we should address by, for example, changing the ticketing software to allow reissuing a backdated ticket to replace one which has been damaged to the point it can't be scanned? It's also in many cases likely to result in some passengers not exercising their rights because, say for a short-distance season ticket, the passenger might just begrudgingly accept that they have to renew their season ticket some days earlier.

What are you expecting they might do in reaction to that? Most of them would say no once politely, then say firmly the second and third time they can't help you. By the fourth or fifth time they would probably just invite you to leave.

They might ask a supervisor if they have any ideas, or maybe call customer services on your behalf, or maybe just make the suggestion you buy a new ticket and apply for a refund.

Again, please stop implying that I'm suggesting people ask ticket office staff the same question 5 times. I haven't once said this and that you keep repeating it is in all honesty quite disingenuous. You've repeated this claim after previously responding to a comment where I said nobody has said to do that, so you have clearly understood that nobody is suggesting repeating requests to ticket office counter staff countless times.

Edit to add: for what it's worth, I think it's wild to suggest, "Most of the staff in question have probably never read the NRCoT and some won't even know what it is". Given that it's the main basis for buying/selling and using tickets, I don't think it would be unreasonable to assume ticket office staff know what it is. They might not know every term off by heart or have read the latest issue cover to cover, but they should 100% 'know what it is'.

 

[Starmill]

Forget for a moment that you're a regular contributor to a rail forum and imagine instead that you're a casual rail user who has had their ticket damaged. Suggesting it's 'incredibly bad advice' to head to a ticket office and ask if it can be replaced is a gross exaggeration to use the nicest possible terms. That the ticket office staff member might not be able to help you doesn't make it 'incredibly bad advice' - in fact it's what I would expect the average consumer to do.

The OP is a regular contributor and plainly already has a good idea of what the situation is which is why they asked here.

== Doublepost prevention - post automatically merged: 9 Jul 2025 ==

They might ask a supervisor if they have any ideas, or maybe call customer services on your behalf, or maybe just make the suggestion you buy a new ticket and apply for a refund.

The OP doesn't need to be advised of those possibilities by the ticket office staff because we've already done so if you see upthread.

== Doublepost prevention - post automatically merged: 9 Jul 2025 ==

A shocking level of customer service if, to use a product you paid nearly £1500 for, you have to take a retailer to court. Surely you must agree this is an awful position to put a customer into and is one which we should address by, for example, changing the ticketing software to allow reissuing a backdated ticket to replace one which has been damaged to the point it can't be scanned? It's also in many cases likely to result in some passengers not exercising their rights because, say for a short-distance season ticket, the passenger might just begrudgingly accept that they have to renew their season ticket some days earlier.

People who have station issued railcards or season tickets are likely to be aware already of the possibility for encode exchanges because they are usually advised when the original tickets are bought. Some credit card sized season tickets or smartcards bought online can also be replaced if they're defective at a ticket office and the online point of sale would in that case advise this. It's not comparable to the OP's ask.

 

[styles]

The OP is a regular contributor and plainly already has a good idea of what the situation is which is why they asked here.

That still wouldn't make it 'incredibly bad advice' to go to a ticket office and ask if they can help, would it?

In your first comment even you admitted that:

A ticket office supervisor may be more willing to assist with that, especially if you can speak to one at the same company as the machine that issued the original.

So somebody in the ticket office may be able to help but it's 'incredibly bad advice' to ask them to help?

OP clearly doesn't know how working in a ticket office is, else they would already know that the software doesn't support issuing a new ticket, they wouldn't say, "I don't know the correct name", when asked what type of ticket it is.

Also worth highlighting that they said:

Went to the ticket office where I purchased the ALR, asking if they could help.
They didn't think they could, but to their credit, said they would look into it and would call me.

Which suggests that the ticket office staff may actually have helped resolved the issue (only 3 days until the ticket expires though so remains to be seen hah!)

 

[Starmill]

Edit to add: for what it's worth, I think it's wild to suggest, "Most of the staff in question have probably never read the NRCoT and some won't even know what it is". Given that it's the main basis for buying/selling and using tickets, I don't think it would be unreasonable to assume ticket office staff know what it is. They might not know every term off by heart or have read the latest issue cover to cover, but they should 100% 'know what it is'.

You are repeatedly confusing the situation as you would prefer to have it and the situation as it currently exists. The former is fine to discuss if you wish to, but probably not in this thread, as it doesn't have anything to do with the question asked here in practice. Perhaps you would find it easier to discuss this if you created a new thread.

== Doublepost prevention - post automatically merged: 9 Jul 2025 ==

That still wouldn't make it 'incredibly bad advice' to go to a ticket office and ask if they can help, would it?

It does, because it is a waste of the OP's time.

== Doublepost prevention - post automatically merged: 9 Jul 2025 ==

So somebody in the ticket office may be able to help but it's 'incredibly bad advice' to ask them to help?

Yes. A good reason to ask for a reprint could be for example if you are concerned that you need relevant evidence later to introduce at court. But that's not the situation here.

 

[styles]

You are repeatedly confusing the situation as you would prefer to have it and the situation as it currently exists. The former is fine to discuss if you wish to, but probably not in this thread, as it doesn't have anything to do with the question asked here in practice. Perhaps you would find it easier to discuss this if you created a new thread.

== Doublepost prevention - post automatically merged: 9 Jul 2025 ==

I'm not confusing the situation at all.

OP has an ALR with 3 days left on it and it's wearing thin and no longer scanning.

Mostly people suggested taking photos/copies of it just in case.

Some discussion happened about the practicality of reissuing an ALR from a ticket office, where we all established it wasn't technically possible due to the software (though you did posit that a supervisor may be able to sort something out), and there's no standard procedure for it.

OP confirmed they went to a ticket office and they ticket office said they can't do anything on the spot but they'll investigate and call OP later.

Some other discussion happened about PRT being a bit useless.

I pointed out that the contract the passenger has requires that, unless fraud is suspected, they be furnished with a new ticket. But also highlighted that practically speaking this might not be possible for a combination of the technical limitation previously discussed, and the practical uselessness of having a replacement posted out.

For some reason this was interpreted as meaning ticket office staff should issue replacements on the spot. Something which wasn't said.

@Watershed reiterated the point that while a ticket office may not be able to issue a replacement on the spot, it doesn't change the contractual obligation on the seller to replace it.

You then decided that I'd suggested going to a ticket office with an 'attitude' (I didn't), that staff won't know what the conditions of travel are (they will, but obviously won't have memorised the document), that I'd suggested asking the same question 200x (I didn't), that my advice of going to the ticket office to ask for help was 'incredibly bad advice' (despite it being what OP did and they receive a positive response with a potential future resolution), that I'd suggested going to a ticket office and claiming breach of contract (I didn't), that I'd suggested asking the same question 5 times (I didn't, but I suppose it's better than two hundred?), then agreeing that the resultant situation might be having to take a rail operator to court to get money back for a ticket which I have suggested is an awful position to leave a customer, and may even leave some customers not claiming money they're entitled to.

It does, because it is a waste of the OP's time.

Except they actually did do this and received a positive response from staff who said they would look into it and call them back. That could well involve calling higher-ups for a resolution.

Yes. A good reason to ask for a reprint could be for example if you are concerned that you need relevant evidence later to introduce at court. But that's not the situation here.

Please, stop misquoting me. I didn't say to go to a ticket office and ask for a reprint on the spot. It may be possible for the central ticketing team at the retailer to do it though. I said to go to a ticket office for assistance for a damaged ticket and ask for a replacement, but that doesn't mean expecting it on the spot. If they're able to reprint a backdated ticket, that's probably what a casual customer would expect, but I think we've all established this probably isn't possible.

Edit: I altered the last paragraph to make clear the difference between asking for a replacement ticket, and expecting one on-the-spot.

 

[Starmill]

I'm not confusing the situation at all.

OP has an ALR with 3 days left on it and it's wearing thin and no longer scanning.

Mostly people suggested taking photos/copies of it just in case.

Some discussion happened about the practicality of reissuing an ALR from a ticket office, where we all established it wasn't technically possible due to the software (though you did posit that a supervisor may be able to sort something out), and there's no standard procedure for it.

OP confirmed they went to a ticket office and they ticket office said they can't do anything on the spot but they'll investigate and call OP later.

Some other discussion happened about PRT being a bit useless.

I pointed out that the contract the passenger has requires that, unless fraud is suspected, they be furnished with a new ticket. But also highlighted that practically speaking this might not be possible for a combination of the technical limitation previously discussed, and the practical uselessness of having a replacement posted out.

For some reason this was interpreted as meaning ticket office staff should issue replacements on the spot. Something which wasn't said.

@Watershed reiterated the point that while a ticket office may not be able to issue a replacement on the spot, it doesn't change the contractual obligation on the seller to replace it.

You then decided that I'd suggested going to a ticket office with an 'attitude' (I didn't), that staff won't know what the conditions of travel are (they will, but obviously won't have memorised the document), that I'd suggested asking the same question 200x (I didn't), that my advice of going to the ticket office to ask for help was 'incredibly bad advice' (despite it being what OP did and they receive a positive response with a potential future resolution), that I'd suggested going to a ticket office and claiming breach of contract (I didn't), that I'd suggested asking the same question 5 times (I didn't, but I suppose it's better than two hundred?), then agreeing that the resultant situation might be having to take a rail operator to court to get money back for a ticket which I have suggested is an awful position to leave a customer, and may even leave some customers not claiming money they're entitled to.



Except they actually did do this and received a positive response from staff who said they would look into it and call them back. That could well involve calling higher-ups for a resolution.



Please, stop misquoting me. I didn't say to go to a ticket office and ask for a reprint on the spot. It may be possible for the central ticketing team at the retailer to do it though. I said to go to a ticket office for assistance for a damaged ticket and ask for a replacement, but that doesn't mean expecting it on the spot. If they're able to reprint a backdated ticket, that's probably what a casual customer would expect, but I think we've all established this probably isn't possible.

Edit: I altered the last paragraph to make clear the difference between asking for a replacement ticket, and expecting one on-the-spot.

You can keep arguing that a reprint is in some way possible if you wish. Unfortunately you're wrong and that's all there is to it.

 

[Moderating team]

OK it looks like we are done here - @Jan Mayen if you have any joy in getting a replacement then please let us know.

thanks

 

[Moderating team]

OK it looks like we are done here - @Jan Mayen if you have any joy in getting a replacement then please let us know.

thanks

Unlocked for an update.

 

[Jan Mayen]

Yesterday I was contacted by the ticket office and asked to pop in this morning. Unfortunately, I ended up in Scotland...
They didn't go into details, so hopefully it's good news. I'll ask tomorrow.
However, an LNER guard pointed out this afternoon that Revenue Protection would not accept the ticket as the barcode could not be scanned.
I shall update when I have more news.
Many thanks for all the input thus far.