JURNYON - TfW launch new loyalty app for customers

[WelshBluebird]

In terms of the language used, yeah it's all waffle but pretty much every corporate entity is like that these days. It's stupid and frustrating but isnt anywhere near limited to TfW or this third party. I work in software and pretty much every company you can think of uses similar wording and phrasing. I'm sure the likes of SeatFrog and other similar companies also are like that too.

Something like this might help build passenger numbers once ALL new fleets are in full service and ALL promised services are running in full formations ,but until then…..
To be completely honest it’s just feels like another Welsh assembly pet project to waste money, I say as a Welshman that speaks Welsh most days.

I somehow doubt the Welsh Government (which it's been named for almost 15 years now, longer than it was named the Assembly) had anything to do with this given TfW is run as an arms length non profit company rather than it being part of the government.

 

[John R]

Another example of amateurish text here:-

What are Advance Tickets?
Advance tickets are one-way train tickets, which means, unlike with return tickets.

Yes, it stops there...

 

[cheekybifta]

35% off advance fares for £5.90 month sounds excellent, I'd make that back in a couple days.

So naturally, I'm not happy this seems to require an iOS device at present. That'd be poor form for a private company selling a discretionary service, so it's not really acceptable from a government charging its own taxpayers for a basic service.

 

[LUYMun]

35% off advance fares for £5.90 month sounds excellent, I'd make that back in a couple days.

Not really a good deal in fairness. Over a course of a year the price would tot up to £70.80, twice of that for a typical Railcard, which the latter allow (subject to T&Cs) for discounts on a wider range of tickets including Opens, TFL Oyster discount, Rangers and Rovers.

 

[DelW]

35% off advance fares for £5.90 month sounds excellent, I'd make that back in a couple days.

So naturally, I'm not happy this seems to require an iOS device at present. That'd be poor form for a private company selling a discretionary service, so it's not really acceptable from a government charging its own taxpayers for a basic service.

It doesn't seem to be "a government charging its own taxpayers for a basic service" though, it seems to be a private enterprise ticketing site like many others, which appears to have done a deal with TfW to promote it.

It would be interesting to know if money has changed hands between TfW and Jurnyon in return for the promotion, and if so, in which direction.

 

[WelshBluebird]

Not really a good deal in fairness. Over a course of a year the price would tot up to £70.80, twice of that for a typical Railcard, which the latter allow (subject to T&Cs) for discounts on a wider range of tickets including Opens, TFL Oyster discount, Rangers and Rovers.

Lots and lots of people aren't eligle for railcards though, so the choice is no discount at all, or paying £22.80 a year to get 10% off, paying £46.80 a year to get 15% off or paying £70.80 a year to get a 35% discount. If you spend enough on TfW advances in a year to mean you save more than however much you pay, then it make sense to do.

 

[greatkingrat]

Do you have to sign up for a full year? If you can opt in and out depending on your travel plans it would work out cheaper.

 

[Adam Williams]

It would be interesting to know if money has changed hands between TfW and Jurnyon in return for the promotion, and if so, in which direction.

Given TfW are publicly owned, I imagine it would be entirely feasible to send a Freedom of Information request for the value of the contract.

 

[LUYMun]

Lots and lots of people aren't eligle for railcards though, so the choice is no discount at all, or paying [x amount for %]. If you spend enough on TfW advances in a year to mean you save more than however much you pay, then it make sense to do.

Arguably the chances of someone being eligible for a Railcard is quite high. Even if someone living in TFW territory isn’t of uni or pension age, they would still be eligible for one if they went off-peak with their partner, friend or family (Two Together or Family & Friends). Like I already said, the cost per year is lesser and gives flexibility in buying Open tickets for shorter trips, which arguably Jurnyon misses out on, and reduces hassle for when things go wrong (the Cardiff-Manchester route is a prime example).

 

[BlueLeanie]

So how do you pronounce it if there is no letter "J" in Welsh. Urn-yon? Urinie-On?

I think "dynamic gamification" means that they are checking for multiple accounts taking advantage of sign-up discounts.

 

[saismee]

So how do you pronounce it if there is no letter "J" in Welsh. Urn-yon? Urinie-On?

I think "dynamic gamification" means that they are checking for multiple accounts taking advantage of sign-up discounts.

I think that would just be labelled as fraud protection. Dynamic gamification as a selling point sounds like integrating game-like features (getting customers to maximise their rewards by spending more). The big red flag is that they didn't actually specify what they mean (and I guess I'll never know, being an android user).

 

[Starmill]

"Journey on" isn't it? Seems fairly obvious pronunciation wise to me anyway. Doesn't mean it's a good name mind you.

When I first read it I thought it was a pun in Welsh. Apparently it's not? How confusing.

 

[plugwash]

Not really a good deal in fairness. Over a course of a year the price would tot up to £70.80, twice of that for a typical Railcard, which the latter allow (subject to T&Cs) for discounts on a wider range of tickets including Opens, TFL Oyster discount, Rangers and Rovers.

Sure, but for those of us in the 31-59 age group who are travelling alone, not sufficiently disabled, not in the forces, and not a veternan railcards are not an option.

 

[WelshBluebird]

Arguably the chances of someone being eligible for a Railcard is quite high.

I'm not sure I agree.

Most people aged 31 to 60 aren't eligle for a regular one and whilst yes you do have the two together and family ones, those are only useful to specific types of people.

For me as a 35 year old who travels alone a lot, I have literally zero option. I do have a two together railcard for when I travel with my wife, but that only makes up some of my regular rail travel.

Let's just say if I lived back in Wales again and regularly travelled on TfW only routes, I'd be biting their hand off to sign up.

 

[Bletchleyite]

It does help in this case that Advances are available on almost all TfW routes right up to departure - even stuff like local journeys on the Conwy Valley.

 

[Starmill]

Only a very small group would be eligible for the Forces / Veterans and Disabled railcards. Same for other discounts like Travel Agent and Privelage rates. This is of course quite deliberate. Obviously more people can use Family and Two Together cards but invariably these discounts still really struggle to get close to the marginal cost of using a motor vehicle you already have access to. The groups of the sizes for those two cards almost always fit into just one car. It's fair to say the vast majority of people in the central age band compare adult rate prices not railcard or other reduced ones. Obviously we are quite a way out of the Network / Gold card areas. This is just normal.

== Doublepost prevention - post automatically merged: 2 May 2025 ==

It does help in this case that Advances are available on almost all TfW routes right up to departure - even stuff like local journeys on the Conwy Valley.

Indeed. As long as something is available in the quota for the TfW train which most suits your plans, even if it's one of the top priced advances, this is a good idea and a fascinating model to go down. Which is why it's a shame it appears to be a little bodged together.

 

[Sealink]

Even the name "JurnyOn" annoys me.