If they wanted to go to Liverpool, why not tell them to catch the Crewe train at Stoke ? Surely that would be quicker ?
Guard looked at that and they had missed the EMT by about 10 mins (had we been on time) or so and the LM train had been delayed directly in front of us too and it worked out quicker to get the train back to Stafford and continue from there (the guard checked it on his machine) - going direct to Crewe had crossed my mind and I did look at it myself. I was thinking (for them best case scenario) that had the problem been so bad that they could get through Norton Bridge we may be diverted via Crewe (as we running express through Macc)
Had they definitely missed their connection at Stoke I may have suggested they speak to a member of station staff as going direct to Crewe would have probably been quicker, but the need didn't arise
